ALICIA A. BROWN

PROFESSIONAL EXPERIENCE

A&A VALET and CLEANING SERVICES, Jacksonville, FL 2011 - 2013

Business Account Manager (Company closed its Jacksonville, FL office July 2013)

• Work with local Jacksonville corporate offices with a night cleaning crew of 8 employees.

• Negotiate & open new accounts, client & employee relation issues, handle all admin, payroll, and A/R duties.

RANDSTAD STAFFING OF NORTH AMERICA, Lithia Springs, GA 1997 - 2011

Warehouse Associate, Medical Records Analyst, HR Assistant, Marketing Coordinator

• Worked with Fortune 500 companies within diverse corporate environments on long term assignments in Georgia.

• Performed various administrative service duties for most assignments listed above for 3-months or longer.

WALTON COMMUNITY SERVICES (WCS) INC, Powder Springs, GA

Administrative Services & HR Manager (Independent Contract ended Feb 2011) 2010 - 2011

Office Manager (Independent Contract ended Oct 2004) 2002 - 2004

• Recruited medical staff via various statewide Recruiting Events. Adult Day Health (ADH) Program Coordinator.

• Held responsible for field staff payroll, accounts receivables for vendors, and accounts payable for patients.

• Verified all medical licensures/credentials, performed chart audits per State of GA Regs & activities director duties.

• Supervised a staff of 5 Admin Personnel. Facilitated new hire orientations & monthly training orientation for field staff.

WAFFLE HOUSE (WH) INC, Norcross, GA 2009 - 2010

Restaurant Manager (Unit closed for business, then re-opened in new location in 2011)

• Held responsible for the restaurants P&L, inventory shrink control and ordering supplies/equipment weekly.

• Responsible for payroll processing, all administrative duties & staff scheduling per the stores budget weekly.

• Recruited and trained all sales staff, handled customer service resolutions & employee and vendor relation issues.

KMART / SEARS HOLDING CO, Chicago, IL 2007 - 2009

Assistant Store Manager (Store Closed for business 2009)

• Recruited, trained & promoted all hardline sales staff, various weekly staff schedules, P&L and budgeted dept hours.

• Supervised and held responsible for Customer Service, Lay-A-Way, Electronics & Shipping / Receiving Depts.

DOLLAR GENERAL CORP, Goodlettsville, TN 2006 - 2007

Store Manager (Store closed for business 2007)

• Recruited & trained sales staff, payroll processing & scheduling of shifts per store budget.

• Held responsible for the Stores P&L, inventory control & shrink, community service involvement.

• Assist in processing and replenishing merchandise and monitoring floor stock.

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting &

acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

TECHNICAL SKILLS

● Care Manager Pro ● Adobe Acrobat ● ISO 9001 / Auditor ● SBT Accounting/Inventory

● BANN Inventory Systems ● PeopleSoft / HRIS ● QuickBooks ● ADP Payroll

● Millennium PBX Telecommunications Administrator ● Lotus Notes Database Administrator

EDUCATION

Master of Science Degree (MBA), Human Resources Management (Current 3.45 GPA) Pending 2015

DeVry University / Keller Graduate Management School of Business, Atlanta, GA

Bachelor of Arts Degree Marketing & Design, Magnum cum Laude (3.75 GPA) 1995

American Intercontinental University (AIU), Atlanta, GA

Notary Public Certified, State of Georgia Commissions Douglas County 2009

ServSafe Certification Training for Restaurant Managers, National Restaurant Association (NRA) 2009

1361 BLANCHE DRIVE, SE MARIETTA, GA 30067

404-***-**** cell2 678.895.8068cell3 904-***-**** cell accv15@r.postjobfree.com

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