Sina Rouhani

***** ***********, ******,** *****

H: 512-***-**** C: 512-***-****

accv0x@r.postjobfree.com

Professional Summary: As an analytical IT professional, I apply hardware and software design,

installation, administration and configuration knowledge to support growing businesses and

increase productivity. I am skilled in reducing delivery time in relation to projects as well as

helping find ways to cut costs on existing process.

EXPERIENCE:

Hanger Orthopedic Group, Inc. IT Remote Support Specialist 2010 – 2013

Functions:

Monitored company-wide trouble ticket queues.

Facilitated troubleshooting client connection issues for remote clinics.

Basic troubleshooting of network outages (restarted modems and routers, ping tests, etc.).

Helped users connect to the VPN network.

Verified and repaired connectivity to our VPM for users.

Setup multifunction copier devices remotely.

Setup for users for banking transactions.

HCA (St. Davids North Austin Medical Center) Tech Analyst 2008 – 2010

Functions:

Supported remote medical transcription personnel and their computers

Setup and deployed new desktops and laptops through SCCM PCU (client side)

Maintained support for remote offices with the connection issues to the hospital electronic

medical records program

Supported and installed vendor systems

Supported executive staff routine and special presentation needs

Accomplishments:

Setup Horizon Medcomm-RX for the hospital Pharmacy, also helped with server setup

Setup the GE Centricity system for NICU

Setup supply chain software and inventory system for material management department

Setup new patient bands printer that helped speed up patient registration process

Maintained auditorium, Media and classroom computers and projection systems

Setup monitoring system for ER, Radiology and patient waiting areas

Kept MDF and all IDF's functions by keeping working connections patched

Worked with hospital security office to setup badges and entry doors system.

Installed new staff time clocks

Teksystems (contract HCA/ Tech Refresh project) Tech Analyst 2007-2008

Accomplishments:

worked on refresh project for all 5 HCA St David’s Hospitals

deployed workstations and printers through hospitals

imaged workstations using SMS/SCCM

asset disposal and transport arrangement to HCA corporate for refreshed computers and

printers

Hospira Production Operator 2003 –2007

Functions:

production operator in packaging department

forklift operator and line materials handler

robot operator in unloading area

line specialist which involved setting up and organizing product runs

Voicecom Wireless 2001 –2003

Functions:

wireless phone retail sales

customer plan setup

computer repair

Conceptual Mindworks 1999 – 2001

Functions:

fixed hardware computer issues

provided network administrator support in both Austin and San Antonio

tested software issues with developers

maintained the demonstration and presentation environment and equipment

ProductMarketing.com 1998 – 1999

Functions:

fixed computer and laptop issues

resolved network issues with network administrators

tested CRM tool that was browser based

used software testing suite in a business setting

supported and used equipment that were from vendor for asset management and protection.

TECHNICAL EXPERIENCE:

installed and used linux Ubuntu, windows 7, and windows XP

able to load multi-boot computers linux and windows

Microcontrollers such as the BASIC Stamp

EDUCATION: UT Probability and Statistics

RELEVANT SKILLS:

Remote access support

Preventative maintenance expert

User account creation

Print servers maintenance

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