David A. Jackson

**** ****** ****

Jacksonville, AR 72076

501-***-****

accuyl@r.postjobfree.com

Objective

To obtain a position that draws on my extensive experience with network and

user support. Preferred positions will offer an environment where there is

significant opportunity to work in a team and respond to the varying needs

of clients.

Professional Experience

Elite Networks Owner/Operator June 2012 to Present

Supported and maintained various clients in Little Rock and surrounding

areas. Maintained one of the largest private practices in Arkansas, which

included 13 doctors and 80 employees. Took care of day to day desktop,

software, server issues remotely or onsite.

Arkansas Network Experts Support Tech June 2008 to June

2012

Helped manage and maintain 14 client sites throughout the state of

Arkansas. Supported various different Windows environments from workgroups

to domains. Worked with software support to resolve problems with EMR

software packages such as; EMDS, NextGen, Praxis, NetPractice, GMed. Worked

remotely and onsite resolving day to day technical hardware or OS issues.

Aristotle Network Support Technician Sept. 2007 to May 2008

Configure, Installed, Maintained, and supported all of Aristotle's wireless

ISP equipment. Duties included surveying ways and technologies to extend

Aristotle's coverage area and customer base, onsite troubleshooting calls

as well as phone calls with all customers troubleshooting router issues.

BEST Inc. Technical Support Consultant Oct. 2006 to Sept. 2007

Manage and maintain the Center for Arkansas Legal Services network, which

includes 5 remote locations throughout the state of Arkansas. Identify and

resolve in-house technical concerns for 49 employees. Provide staff

training in technology resources including Microsoft Suite 2003 and

identify potential areas for improvement of the IT services available to

attorneys, clients, and staff members. Provide network security analysis.

Center for Arkansas Legal Services Technical Intern Aug '06 to Oct '06

Assisted the Network Administrator in the rebuilding of the entire network

infrastructure, also was given the responsibility of handling all technical

related calls for all employees.

Overland Contracting, Inc. Worksite Project Coordinator 1996 -

2006

Provided construction services for companies in the telecommunications

industry. Some of my customers included: T-Mobile, Sprint, AT&T, Cingular,

Crickett, and Verizon. Positions held over this time frame included: Tower

Technician, Foreman, and QC.

Education

ITT Technical Institute June 2007

Associates in Computer Networking Systems

References

Mike Mcleod Owner/Senior Network Engineer

Mcleod Financial and Computer Consulting Little Rock, AR 72201

501-***-**** accuyl@r.postjobfree.com

Dallas Harmon, Owner/Senior Network Engineer

Arkansas Network Experts Little Rock, AR 72201

501-***-**** accuyl@r.postjobfree.com

David A. Jackson

1712 Tracie Lane

Jacksonville, AR 72076

accuyl@r.postjobfree.com

Relevant Technical Knowledge

. Cisco ASA 5510, 1800, and 5505, PIX 506E, Linksys, and Sonic

Firewalls/Routers

. Cisco Catalyst 2960 G, and Netgear Switches

. Zyxel, Siemens, Netopia, Trendnet, and Westel DSL Modems

. Client/Server 10/100 Ethernet SNMP switched wired/wireless LANs

. Windows 2003, 2008, 2012 Server with AD, DHCP, DNS, IIS

. Window Terminal Server 2003, and 2008

. Microsoft 2003 Exchange Server

. Microsoft XP, Windows 7, Windows 8

. Microsoft Office 2003, 2007, 2010

. Logmein Rescue, Logmein Pro, Teamviewer,

. Printers and print servers from Netgear, HP LaserJets, Dell Color

LaserJets, and Ricoh Aficio 2056e

. Copper media Twisted pair, Cat5e, and Andrews Coax " - 2 "

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