Rhamel Fuller

**** ********* ****** **** ******, MD 21061

Email: accur7@r.postjobfree.com Ph: 240-***-****

SUMMARY OF QUALIFICATIONS:

* Strong interpersonal and organizational skills

* Outstanding written and verbal communication skills

* Ability to set priorities and work on multiple tasks simultaneously

* Works well independently and in a fast paced team environment

* Excellent analytical and problem-solving skills

EXPERIENCE:

2013-Present

American Red Cross - Washington, DC

Business Analyst

. Develop Standard Operating Procedures for different division within

the company.

. Document business rules and collaborate with training to establish job

aids.

. Work with stakeholders by analyzing existing processes to identify

gaps.

. Perform user acceptance testing utilizing test scripts and plans, and

provide results.

. Define requirements for all interfaces that support the organization.

. Create process flow charts, process maps and business diagrams for

internal and external clients.

. Participate in weekly divisional meeting to provide status reporting

and tracking to senior management.

2007 - 2013

ICMA-Retirement Corporation - Washington, DC

IT Business Analyst

. Compile monthly statistical reports and conduct periodic audits to

mitigate risks.

. Create Standard Operating Procedures and process maps for internal and

external clients.

. Utilize OMNI SunGard to adjust and update various data within a data

warehouse.

. Establish and implement technical policies and procedures.

. Facilitate group project meetings to discuss future system changes

with project managers and testers.

. Collaborate on many projects including a cost avoidance campaign which

saved the company millions in assets.

. Assist Change Management with Software Development Life Cycle (SDLC)

process.

. Perform user acceptance testing of new projects.

2006 - 2007

T Rowe Price - Owings Mills, MD

Client Service Representative

. Delivered mutual fund guidance for shareholders pertaining to their

current economical situation.

. Assist high net worth clients regarding investment asset allocations

on retirement (IRA, 401k) and Money Market Accounts.

. Initiate distributions and contributions within IRS and FINRA

guidelines.

. Confer with Plan Administrators and Plan Coordinators regarding

account activity.

. Earned recognition for world-class service, through client

correspondence received by manager.

. Utilized AWD and various workforce management systems to process and

research client requests.

2005 - 2006

Bank of America - Dover, DE

Senior Credit Analyst

. Analyzed credit and financial data to determine the degree of risk

involved with extending credit.

. Supervised banking center representatives with Premier and Private

Clients account details.

. Promoted to Senior Analyst within a year of employment based off

performance.

. Member of Associates in Motion (a group of high performing associates

which help promote company morale, and encourage associate feedback).

. Administered credit limit increases for high net worth clients with

portfolio's exceeding $1MM or more.

. Consistently accomplished department goals receiving excellent ratings

in call monitoring surveys and performance evaluations.

2001 - 2005

Coppin State University - Baltimore, MD

Help Desk Lab Technician

. Installed a variety of Microsoft programs and other operating systems

on students and faculty computers.

. Detect and repair student's network, software and hardware issues.

. Update software and hardware each semester for new and returning

students.

. Identify and resolve day to day issues in the computer lab.

. Managed the help desk to provide phone and desktop support to assist

students.

EDUCATION: 2001-2005 Coppin State University (Accounting).

COMPUTER SKILLS: Strong knowledge of MS Office including; Excel, Outlook,

PowerPoint, Visio, Word and Access. Experience with Win XP, Win 7/8, Linux,

LAN/WAN, ORACLE, SQL, OMNI, Sharepoint, Team Approach, Salesforce, Lotus

Notes, AWD, Adobe, HP Quality Center and Remedy.

Contact this candidate