JoAnn Rouland

*** ********* ******

Telephone: 908-***-****

Plainfield, New Jersey 07060

Email: accunn@r.postjobfree.com

Summary of Qualifications

Customer Service Representative experienced in performing office support

duties which involves providing information to customers and addressing

customer complaints. Reputation for excellence and high quality service to

customers. Work independently as well as in a team environment. Excellent

written and oral communication skills. Excellent analyzing, researching and

problem solving skills. Ability to handle multiple tasks and work well

under demanding conditions. Strong computer and internet knowledge.

Work

Experience

Homemaker/Caregiver

2011 - Present

CHUBB GROUP OF INSURANCE COMPANIES, Whitehouse Station, NJ

Customer Service Representative

2001 - 2011

Knowledge of underwriting principles, product specific coverage, forms,

pricing tools, regulatory

compliance and insurance systems such as: Worker's Compensation,

Automobile,

Property, General Liability (including Life Science) and Umbrella.

New submission, renewal and endorsement processing, ordering reports and

updating underwriting files.

Responsible for reviewing and booking reinsurance premiums.

Maintain weekly spreadsheet to resolve outstanding premium accounting

issues.

Strong time management and prioritization skills to meet company goals.

Research data and websites to compile information.

Respond to customer correspondence in appropriate manner.

Interact with a wide variety of people on a daily basis in person, via

telephone and email.

Education

Union County College - Cranford, NJ

2012

Certificate - Administrative Medical Assistant

with Medical Billing and Coding

Plainfield High School - Plainfield, NJ

High School Diploma

Skills

< Microsoft Office (Word, Excel, Outlook) and Lotus Notes

< Detail Oriented

< Strong interpersonal skills

< Strong organizational skills

< Multi-tasking

< Capable of handling multi-line telephone system

< Typing, filing, data entry, faxing, printing and scanning

Contact this candidate