HEATHER

PEREZ

**** ******

Ave.

Morgan

Hill,

CA

95037

(408)

439-

4598

accum1@r.postjobfree.com

SALES/MARKETING

AND

CUSTOMER

COORDINATOR with

10

years

of

increasing

business

experience.

Seeking

a

challenging

position

at

a

fast

paced,

growing

company.

A

team

player

that

is

self-

motivated

with

strong

attention

to

detail

and

excellent

organizational

skills.

Exhibits

exceptional

and

professional

telephone,

interpersonal

and

writing

skills.

Extremely

dependable

and

works

well

under

pressure.

Easily

handles

multiple

priorities

and

tight

deadlines.

2007-

2013

Smart

Products,

Inc.

Morgan

Hill,

Ca.

Sales/Marketing

and

Customer

Coordinator

• Strong

Computer

Skills

with

Microsoft

Office

• Exceptional

with

Salesforce.com/CRM

• Involvement

with

Stat

Counter-

Assisting

sales

with

identifying

contacts

with

like

applications.

• Knowledge

of

Global

Shop

Solutions

• Provide

administrative

support

to

the

Sales/Marketing

team,

including

calendaring,

meeting

coordination,

travel

arrangements,

expense

report

processing,

etc.

• Tradeshow

Coordination,

order

equipment,

booth

furnishings,

travel

arrangements

etc.

• Routes

internal

and

external

customers

at

all

levels

via

telephone

and

email,

to

ensure

successful

communication

via

actively

listening

and

probing.

• Produces

variety

of

correspondence,

reports,

and

is

able

to

research

database

to

answer

or

provide

general

accounting

information

to

employees

or

outside

clients.

• Seamlessly

routes

and

answers

routine

correspondence

not

requiring

managers'

attention.

• Client

relationship

management.

• Refined

planning

and

organizational

skills

that

balance

work,

team

support

and

ad-

hoc

responsibilities

in

a

timely

and

professional

manner.

• File

management

and

records

maintenance.

• Bill

Of

Materials

(BOM),

Material

Requirements

Planning

(MRP),

Enterprise

Resource

Planning

(ERP),

Batch

Manufacturing

Records

(BMR).

• Handles

Certificate

of

Conformance,

RoHS

compliance,

NAFTA-

certificate

of

origin

and

International

Organization

for

Standardization

(ISO)

9001

certification.

• Generate

Acknowledgements,

Proformas

and

Invoices.

2002-

2007

Harry

Marx

Automotive

Group

Gilroy,

Ca.

Administrative

Assistant

/

Accounting

/

Disputes

and

Resolutions

• Supported

CEO,

Vice

President,

Office

Manager

and

Sales

Manager.

Maintained

schedules,

coordinated

meetings,

luncheons

and

group

outings.

• Collected

and

distributed

daily

reports

for

sales

team

using

Reynolds

&

Reynolds

software.

Ensured

that

all

necessary

documents,

presentations

and

data

were

provided.

• Ensured

that

all

communications

with

customers

and

staff

were

logged

for

accurate

history

and

record

keeping.

• Accounts

Receivable,

Payable

and

collections

for

hundreds

of

accounts

and

customers.

• Maintained

monthly

inventory

for

over

3000

vehicles

in

Excel

and

Reynolds

&

Reynolds.

• Data

gathering,

entry

and

maintenance

of

all

vehicle

transfers

and

sales

in

Excel.

• Handled

new

account

set

up

and

all

special

requests.

• Effective

problem

solving

and

resolutions

for

client

base

2001-

2002

All

Star

Glass

Santa

Clara,

Ca.

Customer

Service

Representative

• Created

a

dramatic

expansion

of

sales

from

new

clientele.

• Effectively

maintained

a

high

volume

of

inventory

while

decreasing

costs

due

to

loss.

• Successfully

managed

all

daily

issues

that

were

presented

with

ease.

• Easily

managed

a

high

volume

of

service

calls.

• Regularly

took

initiative

to

learn

new

functions

and

tasks.

• Quickly

advanced

to

learn

all

operations

of

various

rolls

in

the

company.

• Informed

by

repeat

customers,

they

would

personally

request

me,

due

to

my

excellent

customer

service.

1992-

2001

Safeway

Stores

Inc.

Saratoga,

Ca.

Department

Manager

• Developed

and

implemented

inventory

control,

procedures

and

policies,

which

minimized

loss

to

competitors

and

made

overall

improvements

in

business

practices.

• Managed

scheduling

for

the

team.

• Responsible

for

training

and

supervising

employee’s

for

excellent

customer

service

handling.

• Repeatedly

received

the

“Outstanding

Customer

Service

Award”.

• Successfully

met

all

state

guidelines

for

food

and

beverage

quality

control.

AWARDS

1999

–

2001

Manager

Excellence

Award

1993

–

1997

Superior

Customer

Service

Award

References

available

upon

request

Contact this candidate