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Customer Service Quality Assurance

Location:
Posted:
February 25, 2014

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Resume:

Elonda Brownson

**** ********* ***** ***, *********, NC 28227

704-***-****?accuiz@r.postjobfree.com

OBJECTIVE

To obtain employment within Biotechnology/Pharmaceutical field that would

allow my education and experience to become an asset within the company,

while promoting teamwork and leadership. I am a hardworking manager

offering four years of biomedical experience within the FDA- and cGMP

regulated environment of healthcare and therapeutic products manufacturing.

EDUCATION

Saint Paul's College

Lawrenceville, VA

B.S., Biology, Minor Chemistry May

2009

Norfolk Technical Center Norfolk, VA

Pharmacy Technician Program June 2004

Lake Taylor High School Norfolk, VA

Advanced Diploma June 2004

PROFESSIONAL EXPERIENCES

Octapharma Plasma, Incorporated, Charlotte, NC August

2009-February 2014

Oversee Operational Compliance within the Donor Center

. Ensures total operation is in compliance with facility SOPs, State and

Federal (FDA) Rules and Regulations, OSHA requirements, and CLIA

requirements

. Directs and supervises over sixty donor center employees to maintain

quality assurance procedures.

. Ensures that professional customer service skills, courtesy, and

respect are utilized by center staff to maximize donor retention

. Identifies all potential, serious, or chronic problems affecting

quality or compliance

. Assists in audits, inspections, and training at other donor facilities

if needed

Manages/Daily Center Operations

. Receives, distributes and follow-through with Sample Protein

Electrophoresis

. Ensures daily completion of donor center logs and records (i.e., Soft

goods Inventory, Haemonetics Reports, PCS2 Logs)

. Completes shipments and reviews all test results and shipping records

. Maintains records to keep accurate account of current freezer

inventories

. Oversees reactive unit test results and completes unit dispositions

and paperwork follow through

Organizational Leadership/Effectiveness

. Trains, develops, and manages all staff in accordance with standard

operating procedures, Human Resource guidelines and regulations.

. Hires, motivates, and evaluates center personnel based on established

guidelines.

. Provide leadership for employee relations through effective

communication, coaching, training, and development.

. Create an organizational environment that stimulates the morale and

productivity of the work force and its leadership

WORK EXPERIENCE -- continue

Octapharma Plasma Incorporated Norfolk, VA

Supervisor of Medical Receptionist Area and Department Trainer

. Perform finger sticks and use special equipment to determine

hematocrit and protein levels.

. Supervise ten medical screeners, while providing positive and

effective guidance.

. Create donor record files and input information into donor management

computer software.

. Responds to inquiries regarding plasma process procedure, payment and

company policies.

. Perform daily quality controls on all equipment and log results into

computer software.

. Stock and maintain an orderly work area with sufficient supplies to

meet production demands.

. Trains and provide leadership to new and existing employees.

Biomedical Research Grant Program

Lawrenceville, VA

Biomedical Researcher

. Planned strategies and schedules of experiments.

. Documented the results of experiments systematically.

. Tested and studied the replication of Chinese Hamster Ovary Cells.

. Studied the behavior of disease causing germs and the effect of

antibiotics and other drugs.

. Grew cultures in the laboratory for testing and practice safe disposal

methods.

. Conducted feasibility studies of the experiments.

Saint Paul's College

Lawrenceville, VA

Chemistry Laboratory Assistant

. Prepared monthly records and annual reports according to the conducted

practical schedules

. Maintained effective interpersonal skills to communicate with the

other departments and follow up for ordering the laboratory equipment

and finished laboratory contents

. Assigned the technical & scientific tools such as the microscopes,

instruments and gauges to conduct the lab experiments

Walgreens Pharmacy Norfolk, VA

Pharmacy Technician Intern

. Filled new prescription orders accurately and in a timely manner.

. Accurately refill existing prescription orders.

. Completed all data entry for new prescription orders.

. Contacted insurance companies regarding rejection issues.

. Spoke with medical facilities and staff regarding refill

authorizations.

. Distributed prescriptions in an efficient, friendly manner.

. Stocked new medication and restocking existing medication.

. Maintained accurate patient profiles.

Virginia Beach Parks and Recreation

Virginia Beach VA

Therapeutic Inclusion Specialist

. Cared for and supervised children with special needs.

. Observed and documented patient behavior and participation in

activities.

. Communicated effectively with management regarding patient behavioral

observations.

. Followed health and safety policies to anticipate hazards and take

appropriate measures.

. Planned and implemented programs to improve function of children with

physical, cognitive and emotional needs.

Professional References - are available upon request



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