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Manager Customer Service

Location:
Houston, TX
Posted:
February 25, 2014

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Resume:

C arlos F ranco Vera 832-***-****

**** *** *, ******* **. 77012

accuf9@r.postjobfree.com

Sale agent position in the business industry, using good

OBJECT IVE

communication and negotiating skills.

• 3 years of experience as an assistant manager at a Sonic

SUM MARY OF

D rive In.

Q UAL I F ICAT IONS

• 2 years as a personal assistant at Rubbers Polymers.

• 6 months as an agent at NRG

• 4 months as a store manager at TMX Finance.

• Excellent interpersonal and communications skills.

• Proficiency in Microsoft Office and Excel.

• Fluency in spoken and wri t ten Spanish.

• Good motivator, Work well with others.

Franco_Carlos_Resume

E XPER IENCE Assistant manager at a Sonic D rive I n (2008-2011)

• Exceeded monthly sales for 8 months out of 12.

• I was t ransferred to a different location to t rain other

assistant managers.

• Exceeded labor for a year in a row.

• Handled deposits and money of the cashiers.

• Excellent experience handling complaints

.

2 years as a personal assistant .(2009-2011)

• Answered phones, dealing with customers.

• Assisted manager with inventory.

• Ran errands for the manager.

• Improved the speed of other workers by teaching them

an easier and faster way to do the job.

6 months as an agent at NRG (2011-2012)

• I was a sales agent

• Was drop off in a selected neighborhood, had to go

door to door and convinced people to switch to NRG.

• On my first day I spoke with 25 people, closed the deal

w ith 7, boss man said that was a record.

• Dealt with 24/7 customers service, a lot of people have

questions after they switch to NRG, I gave them my

personal number in case they had any question.

• Came up with strategies to make people see why NRG

F ranco_Carlos_Resume

was better than our competitors.

R EASON FOR LEAV ING

Would not work with my schedule, I had two classes

a fter 8pm. They need it me to stay till 10pm.

4 months as a store manager at Tmx Finance

• Answered phones, dealing with customers.

• Handled a lot amount of cash, made sure it was at the

bank at the exact t ime I was told.

• H andled customer service, had to dealt with a lot of

customers not making payment on time.

• Ran errands for the store, such as doing buy outs,

marketing, delivering packages at the D.M.V and post

office

• I was in charge of approving 10k loans, had to re-

evaluate my employees’ decisions to make sure the

t ransaction was effective.

REASON FOR L I V I NG,

T he store was moving to Humble Tx.

E DUCAT ION

• Houston Can Academy ( H igh School)

• Houston Community College ( Second Year)

Franco_Carlos_Resume

F ranco_Carlos_Resume



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