MICHAEL A. HARE

**** ***** ** 571-***-****

Ranson, WV 25438 accucx@r.postjobfree.com

SUMMARY Insightful, solution-oriented and results-driven

professional with a successful track record in Leadership

and Operations/Logistics Management. Reputation for strong

managerial skills and an organizational and customer-

oriented focus. Known as an independent decision-maker and

able to handle multiple projects concurrently.

AREAS OF

STRENGTH ? Inventory Controls ? Detail Oriented

? Productivity / Process Improvement ? Problem

solving

? 13+ years logistical management ? Employee

Development

CAREER HIGHLIGHTS

o Created and implemented new processes to improve production (Priority

First Method of Processing) -ePlus, Vitec

o Sustained a 5M dollar inventory with less than 1% loss

-ePlus

o Mentored and developed employees to management

positions -Vitec

o Managed the import/export of inventories in excess of

300K domestic and international -ePlus, Vitec

o Increased call-center resolution time by 20% -Sitel

PROFESSIONAL EXPERIENCE

ePlus Technology Inc., Herndon, VA 06/2005-11/2013

Warehouse Supervisor

o Managed and increased the effectiveness and efficiency of Support

Services (Returns, and Invoicing) through improvements to each function

as well as coordination and communication between support and business

protocols

o Complied with SOX regulations on warehousing, material handling, and

documentation requirements by enforcing adherence to protocol and

advising management on needed actions

o Maintained receiving, warehousing, and distribution operations by

initiating, coordinating, and enforcing program, operational, and

personnel policies and procedures

o Maintained warehouse staff job results by coaching, counseling, and

disciplining employees; while planning, monitoring, and appraising job

results

o Sustained a 5M dollar inventory with less than 1% loss

Vitec Broadcast Services, Herndon VA 05/2001-06/2005

Operations Manager

o Created and implemented "Priority First Method of Processing" resulting

in increased productivity

o Improved the operational systems, processes and policies in support of

organization's mission -- specifically, better management reporting,

information flow and, business process and organizational planning

o Maintained and exceeded operational requirements while under staffed by

planning and implementing new design layouts

Network Access Solutions, Sterling VA 06/2000-12/2000

DSL Install Coordinator

o Provided technical updates and status reports to clients worldwide

o Coordinated across functional departments (Provisioning, xDSL Loop

Testers, xDSL Service Activators, etc.) to ensure appropriate and timely

installation of customer DSL service

o Managed customer orders and performed opening/closing trouble tickets

Sitel Technology Services, Herndon VA 01/1999-06/2000

Account Manager

o Level 1 Technical Support Engineer responsible for

trouble-shooting customer/client requests or inquiries

o Level 2 Technical Support Engineer responsible for developing and

updating quick reference training documentation for CSR engineers

o Conducted staff reviews/evaluations, interviews and developed

schedules for the Hughes account to ensure staffing needs were met

o Improved employee production by 20% which resulted in the handling of

an additional 1500 incoming calls over projected numbers.

Unites States Army 07/1994-07/1998

Automated Logistical Specialist

o Reviewed and verified quantities received against bills

of lading, contracts, purchase requests, and shipping

documents

o Maintaining stock locator system and administering

document control procedures

o Established and maintained records, such as stock

lists, inventory, material control, accounting, and

supply reports

o Performed load list and shop stock list duties in

manual and automated supply applications

EDUCATION

University of Phoenix: Bachelor of Science/Psychology

US Army: Automated Logistical Specialist Certification

Warwick High School: Diploma

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