SUMMARY OF QUALIFICATIONS

Highly motivated training and development professional with experience

designing content, influencing stakeholders and collaborating on strategic

global learning solutions for the world's largest hotel company.

Experienced with:

. Developing learner centric blended interventions that support

organizational change/development, enhance performance, influence

behavior change, and contribute to bottom-line profitability and

attaining business objectives.

. Creating strategic learning based on thorough analysis, and principles

of instructional design.

. Systems and soft skills training development.

. Managing/influencing relationships and consulting with mid, senior and

executive level internal clients.

. Public speaking as a presenter, facilitator and lecturer.

. Solid Instructional design based on both research and practical

application.

Key strengths include:

Performance Consulting Skills Leadership Skills

Client management/influencing Behavioral interviewing

stakeholders Leadership selection

Benchmarking Leadership development

Strategic alignment Coaching

Gap/Needs analysis Change management

Performance improvement aligned to Problem solving

objectives Delegation

Instructional Design Skills Trust

Competency development Service training, team building

Course content design and development /collaboration

Program evaluation Employee engagement

Train the trainer Cost reduction

eLearning software Articulate, Revenue management strategies

Captivate, Lectora Project management

Speaking Skills Global and regional

Presentation and instruction

Facilitation

PROFESSIONAL EXPERIENCE

Performance Consultant - Intercontinental Hotel Group (IHG), Atlanta, GA

January 2000-present

Created U.S. and global training projects from needs analysis, through

design, development, implementation, and evaluation, including project

management.

Target audience includes Holiday Inn Express, Holiday Inn, Crowne Plaza,

Hotel Indigo, Staybridge Suites, Candlewood Suites, InterContinental hotel

owners, managers, and line level employees.

. Organize and facilitate focus groups as part of needs analysis and follow-

up evaluations.

. Partner with subject matter experts, executive management, hotel owners,

and facilitators to ensure alignment.

. Designed and developed courses that included learner and instructor

materials as well as relevant learner-based activities and evaluation

materials (levels one and two evaluations, and when possible, level

three). Data gathered from these evaluations and other sources were used

to measure training/learner success.

. Conduct train-the-trainer and pilot sessions.

. Global training projects include:

- Journey to Brand Manager: Holiday Inn Express, Holiday Inn (General

Manager Leadership Design and Development)

- Brand Service and Orientation Training: Holiday Inn Express,

Holiday Inn

- New General Manager on-boarding courses: General Manager Selection;

Global Brand Service Training; and New General Manager Orientation,

InterContinental Best In Class Concierge Training.

- Business, marketing, and safety courses: Managing Food and Beverage

Cost and Driving Revenue; Maximizing Channel Contribution; Cost

Reduction Best Practices; Crisis Management; Fire Life Safety Basics;

Safety and Security Fundamentals; and OSHA Compliance.

- Continuing education courses: New Investor's Orientation; Championing

the Guest Experience; Leading the Guest Experience; GREEN AWARE; Green

Engage; Quality Evaluation Preparation; Managing Express Start for

Improved Guest Satisfaction; Understanding Holiday Inn Food and

Beverage Basics; and Managing Guest Relations, Renovating with Our

Guests in Mind, Managing Housekeeping, Opera Groups, Opera Reports,

RESPro, Effective Revenue Meetings, PERFORM, Product Price and

Inventory.

. Attendees have reported a measurable increase in guest satisfaction

scores, reduction in waste management stream, and reduction in energy and

water consumption as a result of attending GREEN AWARE.

. Attendees have reported qualitative data related to a reduction in OSHA

fines, workers compensation claims, and guest incidents as a result of

attending safety related workshops.

. Technical training projects include developing job aids for Learning

Management System (LMS) Support for internal and external users, IHG

Reporting Tutorial, and process maps for multiple projects.

. Soft skills training reduced support calls for Hotel Operations Support.

. Prior experience working in MACRO Reservations Office, Rate Management,

and Data Management.

Adjunct Faculty - American Intercontinental University, Dunwoody, GA

2002 - 2010

Curriculum development and classroom instruction

. Designed and delivered course materials including: Basic Principles of

Design, Graphic Design levels I, II, and III, Typography levels I, II,

and III, Art Survey, Art Appreciation, History of Graphic Design, and

Color Theory.

Faculty development coach

Adjunct Faculty - Art Institute of Atlanta, Atlanta, GA

2001 - 2003

. Designed and developed Art History curriculum and classroom materials.

. Instructor for Art History Survey, Art History I, and Art History II

courses.

EDUCATION

. MEd (Education eLearning) - North Central University, Prescott Valley,

AZ, 2013

. MBA - American Intercontinental University, Dunwoody, GA. 2006

. MA (Art History) - Louisiana State University, Baton Rouge, LA 2000

PROFESSIONAL ORGANIZATIONS

. International Society for Performance Improvement (ISPI)

. American Society for Training and Development (ASTD)

. eLearning Guild

PROFESSIONAL SPEAKING

Engagement Topic

ASTD Conference - Denver, CO May 2012 Research trends for educating

Millennials

Best Practices Institute - Washington DC, Best Practices on Assessment

Nov 2009 Instruments

ASTD Conference - San Diego, CA June 2008 New Manager Assimilation

ISPI Atlanta Chapter Meeting - Atlanta, New Manager Assimilation

GA May 2008

IHG Investor's Conference - October 2007 Using Personality Assessment for

Performance Improvement

CERTIFICATIONS

ASTD eLearning Certification Group Training Certified

360 Feedback 16 PF (Personality Assessment)

Achieve Global

ADDITIONAL INFORMATION

Honorably served in U.S. Navy as Aviation Electronic Calibration Technician

Petty Officer Third Class, E-4.

Performed as a standup and improv comedian.

Contact this candidate