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Manager Customer Service

Location:
Powder Springs, GA
Posted:
February 26, 2014

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Resume:

R obert Elliot

*** ******* *****, *****, ** *****

678-***-****

accu9q@r.postjobfree.com

OBJECTIVE

To secure a position as a Maintenance or Production Supervisor/Manager in a growing industry that will

allow me to expand and use my experience in problem solving, continuous improvement through

implementation of LEAN initiatives, and leading people to improve themselves both personally and

professionally.

SKILLS PROFILE

Proficient in creating maintenance programs that improve machine uptime and reliability.

General leadership priorities are focused on safety, quality, and production, with a high emphasis on

customer service (internal and external).

• Taught LEAN manufacturing principles by some of the best in the industry, including Dietmar Hilgers,

Ron Parks, Timothy Cavitt, and Dewey Turner.

• Ability to communicate objectives and relentless follow up to insure targets are met and/or

exceeded.

• Has a sense of urgency in completing projects and continuous improvement through eliminating

waste.

Excellent written and verbal skills.

EMPLOYMENT HISTORY

Production Manager 2/2013 1/2014

Reflek Manufacturing, Inc., Lithia Springs, GA

Responsible for the safety, quality, and production of a 2 shift

operation with about 100 employees.

Coached department leads to organize daily plans that set

measurable targets for employees and communicated those

targets to machine operators.

Increased production from an average of 1100 parts per 11 hour

shifts to 1250 parts per 8 hour shifts by training operators on

standard work, organizing the work flow, and training more

operators to set up machines.

Introduced visual management tools to communicate department

targets to machine operators on an hour by hour basis.

Department leads were then able to assess how their department

is doing quickly throughout the day and to problem solve as 4/2012 10/2012

needed to hit their targets.

Equipment Maintenance Supervisor/Packaging Line Manager

Sweetwater Brewing Company, Atlanta, GA

Created a work order system to increase machine uptime.

Directed production personnel on maintenance best practices.

Scheduled production personnel according to production demand

and eliminated the need for temporary labor on the bottling line.

Purchased repair parts, managed new equipment installation, and 5/2011 12/2011

performed a large portion of maintenance and repair on all keg

line and bottle line production equipment.

Interim Manufacturing Manager

National Envelope Company, Smyrna, GA Worked for this company from 4/1993 to 12/2011

• Increased production by 20% through implementation of escalation procedures and visual

management tools.

• Initiated problem solving techniques at the shop floor level.

• Studied and implemented cellular manufacturing in which 1 cell increased production by 22% with a

25% reduction in manpower.

• Created standard work for supervisors and quality control personnel that outlined work priorities to

train them on how to effectively manage their part of the business and hit their key performance

indicator targets.

Maintenance Manager 8/2006 5/2011

N ational Envelope Company, Smyrna, GA

• Managed the consolidation of a sister plant in Austell to the Smyrna plant that involved a large

electrical upgrade, installation of 20+ machines, and addition of support equipment to supply the

increased demand on our compressed air and vacuum systems.

• Engineered and installed safety upgrades which allowed fine adjustments to be made outside the

frame of machines, away from all moving parts, that increased machine uptime without risking a

safety incident.

• Created an Access database to organize the work order process and provide documentation for

upgrades, routine maintenance, and machine rebuilds.

• Experienced in moving large machinery (35,000 to 55,000 pound machines and 40’ to over 100’

long)

• Reduced PM and spare parts budget by 50% 2 years in a row by sourcing local machine shops and

making many parts in our own machine shop.

• Used OEM dealers to train our own maintenance personnel to maintain our air and vacuum systems,

saving over $12,000 in annual maintenance costs.

Production Supervisor 10/2001 8/2006

Atlantic/National Envelope Company, Smyrna, GA

• Managed 45+ hourly employees.

Responsible for administrative tasks including scheduling manpower, data management of production

records, performance appraisals, and documentation of quality process adherence.

Led safety initiatives along with 5S to set records for going 841 days without a safety related incident.

EDUCATION

GED 1992

Griffin Technical Institute, Griffin, GA

Some College 1997

Clayton College and State University, Morrow, GA

Certified Forklift Trainer 2007

Crown Forklifts, Norcross, GA



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