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Customer Service Maintenance

Location:
San Diego, CA
Posted:
February 26, 2014

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Resume:

Timothy Schehl

*** *** ****** *****

Oceanside, CA 92058

760-***-**** (c)

accu9g@r.postjobfree.com

SUMMARY: A transitioning service member with 20 years' experience in the electronic

equipment repair field. Extensive background in maintenance of telephone switching systems,

both tactical and commercial PBX’s, fiber optic cable repair, component level troubleshooting,

and using specialized testing and diagnostic equipment.

SECURITY CLEARANCE: U.S. Government Secret Security Clearance, Top Secret SCI

eligible

QUALIFICATIONS: Dynamic, results driven Electronic Maintenance Technician with in

depth knowledge of all aspects of troubleshooting, repairing, and maintaining electronic

equipment. Analytical thinker with strategic planning skills, capable of developing innovative

approaches to process improvement. Effective and articulate communicator with ability to

establish rapport with individuals at all levels. Adept with:

• Component Level replacement

• Circuit Card Repair

• Soldering

• Diagnostic Troubleshooting

• Administration and management

• Customer Service

• Project Management

• Training and Development

• Quality control analysis

• Engineering and technology

PROFESSIONAL EXPERIENCE:

United States Marine Corps April 2012 - present

Single Channel Radio Systems Maintenance Chief

• Supervise a team of 20 technicians that complete component level troubleshooting and

repair of Multi and Single channel radio systems

• Managed workload and supervised maintenance production, minimizing customer back

orders

• Test equipment functions such as signal strength and quality, transmission capacity,

interference, and signal delay, using equipment as oscilloscopes, circuit analyzers,

frequent meters, and watt meters.

• Ensured quality assurance procedures were adhered to, to prevent errors during the

induction and close out procedures of the maintenance repair cycle

• Lead and mentor personnel through professional development using Primary Military

education, counseling, and occupational specialty training

• Maintained strict accountability of test equipment and special tool inventory that was

worth over $2.2 million dollars

• Install and configure new equipment, including operating software or peripheral

equipment

• Reinstall software programs or adjust settings on existing software to fix machine

malfunctions

• Maintain records of equipment maintenance work or repairs.

• Calibrate and align components, using scales, gauges, and other measuring equipment

• Test circuits and components of malfunctioning telecommunications equipment to isolate

sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other

hand tools.

United States Marine Corps May 2010 - March 2012

Formal School Instructor

• Educated over 250 entry level and peer level students on the troubleshooting, diagnostics,

and repair of telephone and computer systems.

• Taught advanced switching concepts to over 125 students using the systems approach to

training technique

• Review/develop courseware and instructional support materials that directly enhance the

individual training standards.

• Assigned as Inventory Control Officer for an account worth over $1.5 million dollars

United States Marine Corps May 1994 - April 2010

Data/Communications Repair Section Chief

• Supervised a team of 25 technicians that continually exceeded production allocation by

25%

• Supervised corrective maintenance and performed advanced corrective maintenance on

the Nortel Networks SL-100 PBX switchboard

• Managed team of 15 personnel on operational deployment that managed a robust

communication network and completed repair work at a rate of 98% during operation

• Repaired or replaced faulty equipment such as defective and damaged telephones, wires,

switching system components, and associated equipment

• Removed and remade connections in order to change circuit layouts, following work

orders or diagrams

• Repaired circuits, wiring, and soldering, using soldering irons and hand tools to install

parts and adjust connections

• Install, adjust, and repair stationary and mobile radio transmitting and receiving

equipment and two-way radio communication systems

• Analyzed test readings, computer printouts, and trouble reports to determine equipment

repair needs and required repair methods.

• Travel to customers'stores or offices to service machines or to provide emergency repair

service

• Assured operational risk management was complied with during everyday activities

• Counselled and mentored personnel so that they may assume positions of greater

responsibilities

SPECIALIZED TRAINING:

Certified in the maintenance and digital translations of the SL-100 PBX by Nortel Networks

Experience with Redcomm and tactical CDS telephone switching systems

Knowledge of Harris Radio Systems

Completed Unix System Administrator course

Attended Professional Leadership Development course

REFERENCES:

Androy Senegar

Lt Col USMC

Havelock, NC

Office 252-***-****

DSN 312-***-****

accu9g@r.postjobfree.com

Todd Lotspeich

Major USMC

Okinawa, Japan

Office 011-81-98-970-5939

DSN 315-***-****

accu9g@r.postjobfree.com

Sonja Licko

GySgt USMC

Oceanside, CA

Cell 760-***-****

accu9g@r.postjobfree.com

Adam Brice

Pacific Safety Center

Mira Mesa, CA

Cell 858-***-****

accu9g@r.postjobfree.com



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