Antionette Turner

**** ********* **. *******, ******* 30035

404-***-****

accu7k@r.postjobfree.com

OBJECTIVE

To obtain a position that will enable me to use my previous experience to help contribute to a strong

customer service environment, where it can be utilized, to improve customer satisfaction and build

lasting patron relationships.

EXPERIENCE

Buffalo Wild Wings 01/2013 Present Lithonia, GA

Server/Closer

Responsible for providing a wonderful dining experience and a great atmosphere, with excellent

customer service, food and beverage service while meeting or exceeding Buffalo Wild Wings standards.

• Received outstanding customer appreciation comments for providing an excellent dining

experience.

• Built rapport with new and existing customers to ensure their continuous return.

• Chosen by management to be a store closer to oversee all servers side work to ensure it is

complete and the restaurant is in standard form for opening shift.

University of Central Florida 01/2012 07/2012 Orlando, FL

Training Assistant (HR Organizational Development & Training)

Direct assistant to training manager; responsible for maintaining department website, course

registration, debt collection, PeopleSoft data entry, and training material.

● Constructed training manuals, Guides, and handouts for training sessions.

● Communicated with course attendees, and department employees via phone, email and in person to

obtain payments on outstanding accounts.

● Oversaw daily website management of available training sessions and events.

University of Central Florida 10/2009 11/2011 Orlando, FL

Receptionist (Computer Science & Engineering Department)

Responsible for being the point of contact for the department of CECS, handled multiple office functions

including: copying, faxing, answering phones, and data entry.

● Scheduled reservations for conference room; insured equipment was functioning properly, and met

quality check for each meeting.

● Compiled new employee hiring packets ensuring each segment was signed by necessary personnel and

complete for e filing process.

● Separated and organized confidential information for the department.

GQ Menswear 04/2006 05/2008 Jacksonville, FL

Sales Associate/Customer Service

Responsible for marketing store layout in conjunction to promoting, selling and up selling products

while meeting or exceeding GQ’s requirements.

● Trained new employees in company policies, sales, inventory staging and check out procedure.

● Recognized for the ability to establish rapport with customers, up sell, and build a loyal clientele.

• Awarded top sales associate of the month for five consecutive months.

EDUCATION

University Of Central Florida Orlando, FL

Bachelor of Science, Human Resource Management Graduated: 2012

Society for Human Resources Management (SHRM) Student Member, Proud participant and successful

completion of Junior Achievement, Legacy Leadership and Mentoring Program.

References Available Upon Request

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