MELISSA HUNTER

**** *********** **. *** **

Pittsburgh, PA 15210

accu37@r.postjobfree.com

412-***-****

SUMMARY

Experienced in computer software, including Microsoft Office Applications as well as the supervision of a team in a

fast paced environment

WORK HISTORY

2012 – 2014

PNC BANK

LOAN SERVICES CONSULTANT

• Assist customers with unsecured and secured loan and line of credit accounts

• Assist customers with all home equity products

• Provide assistance with all deposit accounts

• Educate customers on bank procedures and policies

• Process payments and payoffs of customer accounts

• Explain processes of accounts once satisfied

• Ensure customer feels that they are valued

2009 - 2010

BANK OF AMERICA

MORTGAGE INSURANCE TRACKING DEPARTMENT

• Updated system with homeowners/flood insurance policy information

• De-escalated supervisor calls

• Assisted insurance agents with updating policy information

• Contacted insurance agents in order to update system with current policy information

• Assisted customers with flood disputes

2008 - 2009

KEY PERSONNEL SERVICES

COVENTRY HEALTHCARE

• Broker services unit at Coventry Healthcare

• Assisted insurance brokers with commission information

• Assisted potential brokers with information on certifications, background checks and appointments with

states or states they would be selling Coventry products

2007 - 2008

CUSTOMER SERVICE REPRESENTIVE

PRECISION RESPONSE CENTER

• Customer service representative for DirecTV account

• Established the needs of customer requests in a timely manner

• Assisted customers with all billing and programming related issues

• Contacted local installers on behalf of customer, in regards to installation issues

EDUCATION AND TRAINING

2011 – 2013

Computer Information Science for Programming, Everest University Online

Associates Degree Awarded

1998 - 1999

Microsoftware Applications, ICM School of Business

Diploma Awarded

References available upon request

Contact this candidate