Nathan Ingram San Diego, CA.

Objective: To support the technologies and end-users with over twenty years

of electronics support experience within customer-facing environments.

Qualifications:Dedicated professional with 13 years of experience in

technical support and sales. Multiple industry certifications: - Computer

Networking Technician (ETA)- Associate Electronics Technician (ETA)- Fiber

Optic Technician (FOA)- Advanced Fiber Optic Technician (FOA)- FTTx

Technician (FOA). Installs, configures and maintains computer networks and

multiple operating systems (Unix, Linux, Samba, Ubunto, and Windows: 98,

ME, XP, Vista). Diagnoses and troubleshoots software, hardware, and

peripheral devices. Basic programming, HTML, MySQL and web authoring

capabilities. Assembles, installs, tests and troubleshoots electronic,

fiber, copper, and wireless systems. Expertly applies electronics theory in

working with direct and alternating currents, series, parallel, and analog

circuits, and passive and active electrical components. Measures and

optimizes electronic performance through methods such as OTDR testing,

optical loss testing, VFL and source/PM. Expertly performs fusion splicing

and connector termination and repair. Team-oriented professional with a

history of leadership in customer service and project management

Professional Experience:

Inside Sales Representative (2012-2013) Savvis, (CenturyLink Technology

Solutions). Responsible for making outbound & Handling inbound sales calls

daily to generate interest in Savvis solutions to potential customers..

Conducted in depth needs analysis over the phone to determine proper

solution. Provided customized solutions to potential clients based off of

in depth needs analysis.

-Soliciting various companies with IT Infrastructures. As an Inside Sales

Representative, my objective was to talk to the IT Director, Manager or the

General IT person or persons in charge, speaking to them about Savvis.

Giving more specifics and details regarding Colocation, Managed Hosting,

and Cloud Based services.

Inside Sales Representative (2006-2012) - Mitchell, Poway, CA. Conducted

technical sales and marketing activities within a fast-paced software

company. Established new business accounts by identifying prospective

clients and communicating to them the benefits of proprietary automotive

repair tracking software and databases . Solicited sales from automotive

dealerships, repair shops, fleet divisions, and trade schools . Extensive

use of software applications (CIS, CIM, Windows 2003) for sales generation

. Demonstrated expertise across a variety of automotive software products,

includingondeman5.com, medium-truck.net and tractor-trailer.net. Built

strong customer base by applying customer retention marketing strategies

(ECRM & CRM)

Customer Service Associate (2002-2005) - Newgen Results Corp., Mira Mesa,

CA . Provided sales and technical support of data management systems for

auto dealers and manufacturers . Received inbound calls and trouble tickets

with a focus on resolving technical issues and providing outstanding

customer service and product training . Supported over 7,500 auto

dealerships nationwide. Offered one-on-one support to field representatives

to resolve technical issues at dealerships. Performed follow-up calls to

assure customer satisfaction and to sell product upgrades . Extensive use

of database marketing and sales software (Clarify and Pro Comm products).

Connections Agent, (Customer Surveys) & Results Agent (Appointment

Soliciting).. provides customized, outsourced database management, direct

marketing, and related services for automobile dealerships' service

departments and automobile manufacturers

Production Coordinator (1999-2002) - Pulse Metric, Inc., Sorrento Valley,

CA . Calibrated and repaired electronic monitoring devices within a busy

medical device company . Oversaw the setup and repair of Hemodynamics

display monitors and related accessories. Prepared servicing specifications

and soldering modifications for PCA and related devices . Programmed

various EPROMS with corresponding firmware . Maintained workbench computers

through software upgrades and diagnostic activities . Recorded all

maintenance activities through the management of multiple Excel

spreadsheets. Managed quality assurance audits to ensure compliance with

company specifications and procedures

Education

Information Systems Technology Certificate/Associates Degree (2013) -

Advanced Training Associates, El Cajon, CA.

Math for Technicians (1991-1992) - Mesa College, San Diego, CA

Micro Computer Repair (1989) - Urban League of San Diego, San Diego, CA

Certifications

Certified Electronics /Network Computer Technician

Professional Member, ETA International Member ID# 127809

The Fiber Optic Association, Inc. Certification# 1432229

References Available upon your request

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