HEATHER C. WILLIAMS

**** ******** ***** ***. *****: 702-***-****

Henderson, NV 89012 acctvf@r.postjobfree.com

Objective

A level entry position utilizing exceptional customer care and clerical skills with a strong expertise in performing

front desk operations to manage reception in a timely, professional, and courteous manner

Summary of Qualifications

Telephone Skills, Verbal Communication, Microsoft Office Skills, Needles, Excel, LexisNexis PCLaw, Microsoft

Outlook, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone

Skills, Supply Management

Education

LAS VEGAS HIGH SCHOOL 2007

High School Diploma

Las Vegas, NV

Experience

NETTLES LAW FIRM May 2010 – February 2014

Receptionist/Legal Assistant

Henderson, NV

Receptionist

Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries

Retrieve and forward voicemail messages

Closeout file and ship to storage

Maintain storage logs

Send out all Thank You, Birthday and Holiday cards

Distribute all incoming mail

Disperse all checks

Manage supplies

Receive retainer fees

Maintain safe and clean reception area

Legal Assistant

Mail/Fax final request for medical bills and records

Chronologically organize bills and records

Enter all bills in balance table

Open Medicare/Medicaid liens

Request MedPay

Request wage loss

Forward file for demand

MCFARLING LAW GROUP August 2008 – February 2010

Receptionist/Consultation Clerk

Las Vegas, NV

Receptionist

Retrieve voicemail messages

Open all incoming mail and stamp as receive

Distribute incoming mail and documents

Receive delivered documents

Double-check run slips and maintain log book

Process outgoing mail

Log outgoing mail in Excel

Maintain LRIS log

Maintain LRIS log

Maintain clean reception area and break room

Consultation Clerk

Schedule appointments for potential clients

Maintain and update potential client folder on computer

Maintain potential client paper files

Enter all consults and intakes into PCLaw

Forward intake paperwork to potential clients

Start client paper file administrative folder

Enter all information for new clients into PCLaw

Make client computer Word and PDF files

Ensure legal assistant receives all documents

Draft fee agreements

Ensure retainer agreement and payment are received to open clients

Close out physical files

Close out client files on the server (Word & PDF)

Close out clients in PCLaw

Move clients to close or collections on client file upkeep list

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