Julie Glosser

**** * ***** ****** - ********, AZ 85302

accttq@r.postjobfree.com - 602-***-****

WORK EXPERIENCE

Medical Offie Clerk

Dr. Eugene Leibsohn, M.D - Phoenix, AZ - February 2011 to August 2012

Provided assistance and worked various positions around the office.

• Worked front office check-in/check-out, prn

• Insurance Authorization and Verification

• Collected co-pays and outstanding balances

• Assisted pulling charts for following day, prn

• Managed Prescription Requests

• Prior Authorizations and follow-ups

• Answered incoming calls

• Scheduled appointments

• Created new patient charts, prn

• Added documents to existing charts

• Stocked MA Station and rooms, prn

• Assisted with the release of Medical Records

• Reviewed accounts regularly for insurance or patient follow-up

• Performed various collection actions including contacting patients by phone, correcting and

resubmitting

claims to third party payers

• Followed up on unpaid claims within standard billing cycle timeframe

• Identify and bill secondary or tertiary insurances

Media Production Specialist

ICM Conversion, Inc - Phoenix, AZ - August 2010 to February 2011

Responsible for the processing, creation and maintenance of technical and process

documentation for the

Media Production work.

• Published software, data and technical production requests

• Cross trained backup personnel to support all aspects of Media Production

• Coordinated with management and shipping to ensure on time performance and delivery

• Duplicated and labeled software for distribution to airlines and military aviation

• Created and maintained inventory logs

Customer Service Representative

Etelecare - Phoenix, AZ - August 2007 to September 2009

Assisted people all over the country by providing advice on products and helping customers

select the right

service plans.

• Provided customer support for product offering, selection, pricing, and availability

• Identified customer needs with our products and services and made appropriate sales

recommendations

• Managed complex order processing and data entry

• Contributed to individual and team sales goals

Self Employed

Self Employed - Phoenix, AZ - September 2005 to August 2007Vienna Beef Hot Dogs

Purchased and ran my own portable hot dog stand in the Greater Phoenix Metro area.

Document Records Clerk

Maricopa County Government - Phoenix, AZ - August 2004 to August 2005

Processed direct complaints for the criminal division of the Superior Court.

• Issued subpoenas for the Sheriff's Office and summons and warrants to defendants

• Set initial appearances for warrants in custody for the Commissioner's Office

• Checked files in and out of the OnBase computer system

• Bar-coded paperwork for scanning

• Verified case information in the OnBase system

Information Systems Coordinator

Maricopa County Government - October 1997 to May 1998

Maintained database for tracking Medical Examiner cases.

• Created templates and implemented modifications

• Created a variety of statistical reports for internal and external use

• Developed and maintained user manuals for various business units such as Admitting and

Investigations

EDUCATION

Bachelor of Science in Computer Information Systems

DeVry Institute of Technology

October 2001

ADDITIONAL INFORMATION

Over ten years experience as a customer focused and business savvy professional. Proven

problem solver in

resolving complex customer and company issues. Highly literate using Microsoft Office Product

Suite. Excellent

verbal and written communication skills. Work well in a high volume, fast paced environment.

Dependable,

self-motivated, detail-oriented individual. Able to take the initiative and work independently or in a

team

environment.

Contact this candidate