Customer Service Front Desk
Resume:
Yisi Lu
acctta@r.postjobfree.com
OBJECTIVE
To secure a position with a reputable company where my experience in the customer service
industry and diligent organizational skills improve the daily operations.
WORK HISTORY
August 2013 Mango Marketing
o Promoted a college prepatory event sponsored by McDonald’s
o Applied a direct marketing strategy to target audiences
July 2010 to January 2011 Hotel Icon
Night Auditor
o Implemented reports from SMS and Micros systems each night
o Input credit card revenue from all hotel outlets are balanced each night
o Organized daily market segment, room revenue, restaurant & bar revenue totals for each night
o Generate daily folios for express check-out per guests' convenience
o Mediated all guest requests and concerns
August 2009 to May 2010 Hotel Sorella
Front Desk Agent/PBX Operator/Night Auditor
o Assisted the front desk teams' operations of a 244 room boutique hotel.
o Execution of guest service calls, delivery of packages, special accommodations for guests, and
average of 80 check-in and check-out per day while still maintaining excellent customer service
o Conveying responsibilities to other departments
o Consolidated Opera and Micros reports for the hotel, two restaurants, and bar.
September 2008 to January 2010 Lancaster Hotel
Front Desk Agent
o Organized and maintained the efficiency at the front desk of a 93 room, boutique hotel.
o Operated switchboard with internal and external calls
o Delegation of tasks with team members while still offering prompt administering of customer service
2005 to 2007 Academy Sports & Outdoors
Customer Service
o Assisted customers with returns, exchanges, and sales transactions
o Operated switchboard with internal and external calls
o Corresponded with other departments to validate inventory, prices, and precautions
EDUCATION
University of St. Thomas B.S. Chemistry Houston, TX
COMPUTER SKILLS
o Proficient use of Microsoft Word, Powerpoint, and Excel.
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