SEEMA PILLAY

*** - *** - ****

acctsv@r.postjobfree.com

SUMMARY

. Over 9 years of experience in the Software Testing of Web Based and

Client/Server (desktop) Applications.

. Certified Scrum Master.

. Strong background of transaction processing.

. Possess strong personal, professional, and leadership qualities and have

numerous years of experience with the Software Development Life Cycle

that has included requirements analysis, writing and reviewing Test

Plans, Testing, and streamlining QA processes.

. Responsible and highly motivated professional with solid and diverse

experience as Quality Assurance lead, leading and managing operations and

optimizing organizational processes delivering timely and quality

solutions to attract and maintain accounts and customers, and propel

company growth.

. Highly dependable with proven ability in handling various organizational

functions while displaying effective multi-tasking and time management

skills.

. Excellent analytical skills with keen attention to detail.

. Highly motivated self-starter with fast learning skill, smart team player

with strong personal and group communication skills.

. Recognized ability to establish and maintain effective working

relationships across cross-functional teams and diverse individuals at

various levels while leading and managing teams onsite and offshore.

. Experience with Test Automation Tools like Selenium, Test Complete and

knowledge about QTP.

. Experience with Test Management and Tracking tools like JIRA, Google

docs, Bugzilla and Quality Center with good exposure in all the stages of

Defect Tracking Life Cycle (DTLC).

. Complete understanding of QA and Testing Methodologies.

. Experience in Functional Testing, Integration Testing, Regression

Testing, Black box testing, GUI Testing and Browser Compatibility

Testing.

. Expertise in creating Test Plans, Test Scenarios, Test Matrixes, Test

cases and executing Structured System Testing, Web Testing from business,

technical and functional requirement.

. Domain exposure in Finance, Retail and Telecom Industries.

. Strong command on writing SQL queries to perform back end testing for the

expected results.

TECHNICAL EXPERTISE

Operating System Win NT/2000/XP and Linux.

Testing Tools Selenium, Test Complete

Test Reporting Tools JIRA, Test Director- QC 9, QA Director,

Bugzilla, Google Docs

Internet ASP.Net, JDK1.2, JDBC, Servlets, EJB & J2EE

Technologies

Language Java1.2, VB6.0, SQL, HTML, Java script,

VBScript, JavaScript and XML

GUI/Tools Visual Basic 6.0, Applets, Swing and MS Office

RDBMS SQL Server

Web Server Web Logic Server, Web sphere, Java Web Server

PROFESSIONAL EXPERIENCE

Project : Multiple Projects in the given Tenure Sep'11 - Till

Date

Role : QA Lead

Client : InComm/US South Communications

Location : Atlanta/Alpharetta

Responsibilities:

. Led the vision and direction of the testing function with clear

execution strategies

. Used SharePoint and Knowledge Tree for requirements management,

planning, scheduling.

. Worked extensively on Transaction processing Projects.

. Comprehensive knowledge of software testing, Software Development Life

Cycle, and IVR manual testing methodologies

. Well versed in the working principles of advanced interactive voice

respond systems

. Attention to detail and has the ability to manage time and analyze

detailed business requirements

. Possess excellent communication skills with ability to work

cooperatively with multiple cross function teams.

. Handle the tasks of testing the behavior of IVR systems to stimulate

the callers.

. Assigned responsibilities of testing voice quality and voice

recognition functionality of IVR Systems

. Abundance of IVR testing experience on Transaction Processing

platform.

. Used JIRA and Google Docs for defect tracking and managing the

defects.

. Conducted BRD/SOW and Test Plan Review Meetings with Business, Project

and Product owners.

. Created Automation test scripts using Selenium.

. Facilitated formal reviews to ensure code hand-off readiness.

. Drive quality assurance, peer reviews, testing of application modules,

and delivery methodology processes to ensure successful project

delivery and client / user satisfaction

. Lead testing team throughout the software development life cycle and

through various levels of testing during the verification phase.

. Defined QA objectives, collaborated with development to deliver on

initiatives and milestones, led the estimation effort for projects and

work to identify and manage risks.

. Manage defects and resolution and provide execution metrics, defect

metrics and analysis, and manage the build process for introducing new

code into test environments.

. Experienced in administrating and maintaining HP Quality Center (QC)

which is test management tool.

. Recommended and implemented best practices for Quality Center

implementation and usage.

. Managed QA tasks, requirements and defects in HP Quality Center.

. Led a Team of Onsite and Offshore Resources.

. Manage resources and task assignments for offshore test team and

collaborate with test team of external systems in planning and

scheduling testing activities, identifying and reserving test

environments, developing test scenarios, gathering data requirements

and use of testing tools

. Participate in deployment planning activities and go live decisions

. Work with product managers / business analysts to support acceptance

test efforts with Clients/Vendors

. Created and implemented defect management process

. Interfaced with development, configuration management, and external

support groups to collaborate and standardize processes

. Interact with end users and investigate issues related to the QA.

. Involved in Project Risk Identification.

. Provided training and guidance for new hires.

. Strongly experienced in Manual and Automated testing using tools

including HP Quality Center and Selenium IDE

. Created Automation Test Scripts using Test Complete.

Project : Website and IVR Projects in the given Tenure Jan'08

- Sept'2011

Role : QA Engineer

Client : InComm

Location : Atlanta

Responsibilities:

. Responsible for functional, Regression testing and Integration

testing.

. Created test plan and test project plan for validation of GUI

functionality cellular billing system in Windows NT/UNIX environment.

Met with development teams to review results and status of unit

testing.

. Conducted Test Plan review Meetings.

. Worked extensively on Transaction processing Projects.

. More than three years of professional experience in IVR testing with

sound knowledge of QA process and test methodologies.

. Assigned responsibilities of testing functionalities of Website and

IVR systems and prepare test scripts to support the testing process

. Comprehensive knowledge of software testing, Software Development Life

Cycle, and IVR manual testing methodologies

. Well versed in the working principles of advanced interactive voice

respond systems

. Attention to detail and has the ability to manage time and analyze

detailed business requirements

. Possess excellent communication skills with ability to work

cooperatively with multiple cross function teams.

. Handle the tasks of testing the behavior of IVR systems to stimulate

the callers.

. Assigned responsibilities of testing voice quality and voice

recognition functionality of IVR Systems

. Conduct Gap analysis for Projects.

. Managed Multiple Projects at a time and delivered all successfully

with no flaws

. Used SharePoint and Knowledge Tree for requirements management,

planning, scheduling.

. Used JIRA for defect tracking and managing the defects.

. Used database check points in test script to check databases and

detect defects.

. Facilitated formal reviews to ensure code hand-off readiness

. Regularly followed up with the development team to discuss the defects

identified during project lifecycle.

. Created and implemented defect management process

. Interfaced with development, configuration management, and external

support groups to collaborate and standardize processes

. Interact with end users and investigate issues related to the QA.

. Involved in Project Risk Identification.

. Provided training and guidance for new hires.

Environment: SQL SERVER 2000, JSP, Servlets, JDBC, Java, JavaScript.

Project : Vanilla Websites Jul'07 - Dec '07

Role : QA Analyst

Client : Pundit Labs

Location : Atlanta

Responsibilities:

. Responsible for functional, Regression testing and Integration

testing.

. Used Test Director for requirements management, planning, scheduling,

defect tracking and manage the defects.

. Involved in testing the application manually in the initial stages and

in the later stages automated the testing process.

. Carried out Automated tests and batch tests using QTP.

. Used database check points in test script to check databases and

detect defects.

. Regularly followed up with the development team to discuss the defects

identified during project lifecycle.

. Interact with end users and investigate issues related to the QA.

. Involved in designing the project requirements

. Involved in Project Risk Identification

. Involved in automation of test data generation.

. Performing performance testing according to the client specification

. Analyzing the Performance Tolerance Metrics

. Involved in preparing Performance report for individual testing.

Environment: SQL SERVER 2000, JSP, Servlets, JDBC, Java, JavaScript.

Project : Data Processing May'04 -Mar'06

Role : QA Analyst

Client : Credit Suisse

Location : DELHI, India

eBusinessware, a technology and business services company, offers end-to-

end business and technology solutions. The company offers subject matter

advisory and management consulting, which includes custom application

development and integration, production support, application architecture

and design, quality assurance and testing, re-engineering and migration

services, reverse engineering and UML documentation, legacy application Web

enablement, financial data management services, knowledge process

outsourcing, helpdesk support, and staff supplementation services.

Responsibilities:

. Designed and Executed Test Plans, Test Cases and Test Procedures using

Business Requirements documents (BRD)

. Worked in Manual Testing of the application.

. Tested all the Web based applications related to the Health Management

project and performed complete Unit and Integration Testing for all the

Modules.

. Performed business functionality testing for verification of business

rules.

. Used Rational Clear Quest to report and track defects and known issues in

the application.

. Interacted with business analysts and development teams to identify high

priority test scenarios.

. Conducted integration testing between the customer and administration

site to verify dataflow.

Environment: Rational Test Suite and Rational Clear Quest, SQL SERVER 2000,

JSP, Servlets, JDBC, Java, JavaScript.

GENERAL

. Excellent record at meeting deadlines and expectations.

. Self-motivated leader; finds opportunities to improve skill set.

. Excellent communication skills in all aspects of business.

. Strong coaching and mentoring skills.

. Ability to create, develop, and lead teams.

GENERAL

. MBA: EMPI, Delhi.

. Bachelors in Engineering: Govt. Engineering College, Raipur, India.

. Certified Scrum Master.

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