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Customer Service Supervisor

Location:
Murfreesboro, TN
Salary:
Negotiable
Posted:
February 24, 2014

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Resume:

Brenton G. May, B.A.

*** ******** ********* ***. ***. Murfreesboro, TN 37128

Home Phone: (731) 695 1958Cell Phone: (731) 695 1958Email: acctom@r.postjobfree.com

PROFESSIONAL OBJECTIVE

Seeking to begin and maintain a professional career that will motivate and encourage those around me to excel

and perform at their highest ability. If you are looking for a self motivated, enthusiastic person who can work well

with people, willing to learn and accept constructive criticism, tackle and follow through on different projects and

achieve set objectives, then I feel confident that you have found that person.Thus, I am very comfortable in

presenting myself to you based on my experience in the use of business, office management, sales and marketing

with premier character and moral fiber. I am also dedicated to learning and utilizing these guidelines in creating

an environment in the work area that will inspire others to the same.

ACADEMIC TRAINING

Middle Tennessee State University

Bachelor of Liberal Arts Degree, BA

Double Major:Mass Communications and Business Administration

Minor: Recording Industry Music

Graduation Date: August 2009

WORK EXPERIENCE

Siegel Middle School Murfreesboro, Tennessee

Special Education and Inclusion Educational Assistant March 2013 February

2014

Works in inclusive classes assisting students with homework as an aid to the teacher in class. Administered

tests and different lesson plans. Assisted special needs students by giving homework, tests and physical

assistance. Attended faculty meetings and assisted with chorus and jazz band as the corresponding pianist.

Patterson Community Center Murfreesboro, Tennessee

July 2013 –

After School Programming/Gym Supervisor

Present

Monitors the youth gym, adult gym and other working functions in the centers. Sets up other cardio

activities within the center that helps the center run accordingly without interference. Supervises and sets

appointments if center will be used as a rental. Also works as assistance to after school programming with

children with homework and structured activities.

Verizon Wireless Brentwood, Tennessee

Retention and Loyalty Specialist July 2011 – March

2013

Assisted customers with their accounts, customer inquiries, financial disputes and offered customers

arrangements to retain loyalty to Verizon Wireless. Makes and records collection telephone calls. Successful in

providing optimal customer service to customers. Arranged payment plans, obtained past due invoices & other

documents for proper customer service. Also attended business meetings, trainings and assisted in business plans

with supervisor & company.

Rutherford County Public School Murfreesboro, Tennessee

Extended School Program August 2008 – January 2010

Utilized team building strategies, goal setting, and business knowledge to improve employee skills. Assisted in

creating school displays, assisted in school sports programs and handled customer service calls. Attended &

assisted in trainings to the betterment of myself and the school program. Collaborated with supervisor in

conducting lesson plans and goals for students and company. Administered standards of behavior and discipline for

the purpose of ensuring the safety and well being of students. Assisted students, individually or in groups, with

lesson assignments for the purpose of presenting and/or reinforcing

learning concepts.

YMCA of Rutherford County Murfreesboro, Tennessee

Program Coordinator January 2006 – January

2008

Responsible for the care of children in after school program, handled service calls of parents and constructed

lesson plans with homework for children.

Under supervisor direction, I performed the following duties:

• Prepared service plans and aftercare plans which included utilizing services such as behavioral,

educational, vocational, family, and psychosocial for each student and update and monitor such plans in a

timely manner.

• Supported students in understanding school materials (i.e. restitution, community service, and specific

counseling needs and assessment).

• Prepares documentation in standardized formats for the purpose of of providing written documentation

and/or conveyinginformation.

• Reported incidents such as (e.g. discipline, accidents, inappropriate social behavior, etc.) for the purpose

ofcommunicating information to appropriate personnel.

LEADERSHIP EXPERIENCE

Functional Responsibilities learned

• Able to implement business plans, ideas and organizing the proper management of an office. Skilled in

accounts receivable systems.

• Proficient in computer programs and skills. Competent in applying organizational principles, specifically

to leadership in an effort to successfully accomplish a task.

• Adequate amount of experience in customer service and communicating to others for the advancing of

service.

MTSU Student Government Association (SGA) – Student Act Large

Work directly with perspective class officers and SGA Executive Senators. Served as student advocate and

facilitated university functions and major events (2004 2009)

NATIONAL AFFILIATIONS

November 2009 – Present Alpha Phi Alpha Fraternity, Inc. – Omicron Sigma Lambda Chapter

–Member at Large/ Program Coordinator

Murfreesboro, Tennessee 37130

January 2010 – Present Men of Destination Mentoring Outreach Program

Alpha Phi Alpha Fraternity, Inc. (National Outreach)

Skills and Strengths

• Dexterous in all aspects of Microsoft Office software.

• Acquires the ability to quickly adapt to challenges in new environments.

• Receptive to beneficial criticism and willing to be a follower before leading.

• Persistent and a self starter who can work on teams and autonomously.

• Exceptional communication skills: written and verbal/Strong sense of professionalism/Organized, yet

creative/Ability to multitask/pays attention to detail.

• Experience in business meetings and presenting campaigns.

ADDITIONAL INFORMATION

Language Skills: Strong in oral and written English communication

Computer Skills: Microsoft Office (Excel, Access, Word, PowerPoint)

References Available Upon Request



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