Ken Wright

** ******** ********

London Ontario N6H 4X3

Email: acctmp@r.postjobfree.com

519-***-**** (home) 519-***-****(cell)

PROFILE:

A team player with proven ability to ensure management, colleagues and employees have all the

information and support needed to achieve their objectives;

Excellent Time Management and Organizational skills with a strong focus on detail, quality and results;

Strong research, analytical and problem solving ability;

Project Management experience;

Exceptional working knowledge of products, services, procedures and systems;

EMPLOYMENT HISTORY & ACCOMPLISHMENTS

Assistant Store Manager:

The Home Depot Oct 2012 – Aug 2013

Encourage, coach and train all Department Supervisors and staff to exceed all department metrics and

objectives;

Direct responsibility for Special Services (customer service), Installations, Millwork, Pro-services, Tool

Rental, Flooring, Kitchen and Bath, Appliances;

Business to Business sales;

Minimize and action plan on shrink and swell through weekly reporting;

Inventory Management; Fulfillment of customer orders, shipping and receiving, cycle counts and

inventory reconciliation while maintaining departmental metrics;

On-boarding, pre-screening, interviewing;

Deliver performance management reviews;

Driven by Standard Operation Procedures;

Exceed all sales and operational metrics;

Complaint resolver with escalated customer concerns – involves a thorough understanding and research,

analysis of key factors and follow through to resolution;

Provided site visits to customers houses to ensure installations exceed our customer’s expectations;

Extensive training in all aspects of construction and utility work;

Trained is Health and Safety, 5S’s, PPE;

Trained in Workplace Hazardous Materials Information System (WHMIS)

Knowledge in forecasting, scheduling, budgets and inventory management;

Team Manager: Easyline Telephone Banking

TD Canada Trust Oct 2005 – Oct 2012

Encourage and coach staff to exceed all department metrics and objectives;

Complaint resolver of escalated calls;

Six Sigma / Lean certification Yellow Belt, Green Belt;

Proficient in business improvements;

Business and Marketing analysis experience;

Compliance and Risk site lead;

Inbound, Outbound, Credit and Collection experience;;

Payroll administrator;

Subject matter expert on all systems/databases (Gateway, TSYS, TISG, Avaya, Workforce Management,

Lotus, HOST/Mainframe, People soft, SAP, Kronos);

Q4 Quarterly Performance Champion, 2010; Q2 and Q4 Quarterly Performance Champion, 2011;

Mid Year Performance Champion 2011; Annual Performance Champion 2011;

Resource / e.Bank Operations: Easyline Telephone Banking

TD Canada Trust Aug 2001 – Oct 2005

Proposed and ran the operations area to gain high efficiencies;

Audit and Risk control;

Created call centre guide for greater efficiencies;

Looked to as a 1st level of support from all Team Mangers and Call Centre Manager on guiding

principles, policies, processes and procedures;

EDUCATION & QUALIFICATIONS

1998 – Present London, ON

Yellow Belt Certified – Six Sigma;

Co-Site Process Improvement Coordinator;

Various Learning Management Systems courses;

Business Accounting; Finance and Marketing- Fanshawe College;

Fitness Certificate- Fanshawe College;

CPR/First Aid trained;

SKILLS SUMMARY

Microsoft Word, Excel, Lotus, PowerPoint, Outlook Express, SAP, HOST/mainframe, IEX, Gateway,

TSYS, TISG’s, subject matter expert in all intranet internal website;

VOLUNTEER SUMMARY

Habitat for Humanity;

United Way;

Dragon Boat race for Breast Cancer;

2012 Weekend to End Women’s Cancer walk in Toronto, numerous Breast Cancer fundraisers;

Food bank drive-Union Gas;

Notre Dame School;

Ronald McDonald House;

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