I VAN OROZCO

IT, TELECOM, ECOMMERCE

acctmj@r.postjobfree.com

Twitter: @orozcoig

Linked In: linkedin.com/in/ivangorozco

Phone +57.4.317.2379

Mobile +57.317-***-****

PROFILE

• Over 20 years of success designing, planning, operating, and selling IT and telecommunications

solutions (networking, optical t ransport, access networks and wireless).

• Operations Director committed with the delivery of IT outsourcing and IT managed services

d riving profits, customer satisfaction, and service quality to high levels

• An eCommerce professional with skills and knowledge to plan and develop eCommerce strategy

a ligned with business goals to exceed company results, throughout the integration of search engine

optimization, analytics, and user experience plans.

S K I L LS

• Leadership on management positions

• Strategic business planner, innovative and creative

• Knowledge management practitioner skilled to plan and deploy knowledge management plans

• Commit ted to customer satisfaction

• Consultative selling of IT, telecommunication technologies, and outsourcing services

• MS Office: Word, Excel, Power Point and Google Apps

PROFESSIONAL EXPER I ENCE

2012 – Cu r rent I T Operations Di rector CompuRedes Medellin,

Colombia

• Deploys IT operational model to deliver IT Outsourcing services over 90 nationwide contracts.

• Leads a team of 40 Contract Managers and 1100 technical staff responsible of providing IT services throughout

service desk and on-site support.

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I VAN OROZCO – ECOMMERCE, IT, TELECOM

• Leads a team of 130 IT engineers responsible of 2005 – 2005 Home Automation Consultant

managing IT and Telecom platforms. Owned company

• Works with COO and IT Director on long-term Bogota, Colombia

• Designed home automation solutions based on

strategic planning activities to optimize services

offering and improve customer satisfaction. home networking standards.

• Performs knowledge management plan

i ncluding t raining and certification addressed to 2004 – 2005 Senior System Engineer

technician and engineering groups.

Aperto Networks

Milpitas, CA

2011 – 2012 Corporative Operations Manager

• Performed presales activities in the Andean

CompuRedes

Region assisting telecom operators and system

Medellin, Colombia

i ntegrators with fixed wireless access network

• Directed IT group responsible of providing

design (Point-to-Point and Wimax).

technical platform to business areas providing IT

• Performed technical presentations and t raining

outsourcing services.

as well as t rial deployments.

• Transitioned company operations to new owner

• Participated with customer support group

[ Enlace Operativo] executing strategic,

solving customer s existing issues.

operational and IT activities.

2002 – 2004 Service P rovisioning &

2005 – 2011 Telecommunications Manager

O perations Di rector

CompuRedes

ETB

Medellin, Colombia

Bogotá, Colombia

• Established the telecommunications business

• Led a team of engineers in the design,

a rea with the purpose of providing technology

i mplementation, and operation of the broadband

and services to companies delivering telecom

network and value-added services [over 150.000

services in Colombia.

residential ADSL connections and 1300

• Closed business deals over US$1.5 MM

corporative last miles].

p roviding telecommunication equipment

• Managed contracts with several company s

[DWDM, SDH, Wi-Fi, Wimax, ADSL, Ethernet

p roviders. Budget exceeded US$4.0 MM.

CPEs, and FTTH] to telecom operators for

p rovisioning their telecommunication access 2001 – 2002 P roject Leader F ixed Wi reless

networks [home networking, corporative

Marconi

networking].

Virginia Beach, VA

• Closed business deals over US2.0 MM

• Designed fixed wireless access for several

p roviding outsourced technical services for

telecommunication service providers in Latin

i mplementing and managing last mile

A merica.

telecommunication infrastructure [using radio

• Led strategic consulting activities in wireless

f requency, optical fiber, coax, and copper

network design and regulatory aspects.

solutions].

• Performed technical presentations and wireless

technical support.

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I VAN OROZCO – ECOMMERCE, IT, TELECOM

2000 – 2001 Service P rovisioning Sub-D i rector Touro College - Software Institute

New York, NY

ETB

Bogotá, Colombia

1997 Master – Telecommunications

• Led a team of engineers in designing and

Universidad Pontificia Bolivariana

i mplementing last mile solutions in a

Medellin, Colombia

Telecommunications Service Provider.

1991 Bachelor of Science – Electronic

1999 – 2000 Network Engineering M anager

E ngineering

Velocom [Formus Communication]

Universidad Pontificia Bolivariana

Bogota, Colombia

Medellin, Colombia

• Designed a point-to-multipoint wireless

network for offering Local Multipoint

AREAS OF I N T EREST

D istribution services (LMDS) in 28 and 38 GHz

f requency bands.

• Participated in the selection and deployment of

• eCommerce • Mobile networks

w ireless points of presence in Colombia and Peru.

E ntrepreneurship and Services

• Website • K nowledge

1995 – 1999 Branch Manager

Development and M anagement and

Links

Usability eLearning

Medellin, Colombia

• A nalytics and • Open Innovation

• Managed company branch office with the

M achine Learning • • Strategic

responsibility of integrating IT and

• C loud Computing foresight

Telecommunication services.

• Home networking

• Deployed business opportunities and closed

and Consumer

business deals over US$2.0 MM.

E lectronics

1994 – 1995 Tech Support LA N/WAN

Occel

Medellin, Colombia

• Provided IT and Telecommunications technical

support in a mobile service provider.

1992 – 1994 Tech Support Supervisor

CompuRedes

Medellin, Colombia

• Led a team of 10 engineers providing IT

support

E DUCAT IO N

2014 Master of Science – eCommerce

T echnologies

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