Reginald Williams

**** ********* **.

Wesley Chapel FL 33543

813-***-****

Sales Professional

A highly motivated, dependable, and dedicated sales professional with experience in driving

sales, promotions, revenues, and customer satisfaction while developing excellent client

relationships to build long term revenues. Quick success in retail sales manager position by

leading a team of sales consultants to a higher standard, achieving record quota achievements

both on a personal and store level within the first 60 days. Currently leading the way in the top

ten percent of retail sales as a telecommunications sales representative, Providing excellent

customer service, and promoting new products and solutions to existing customer base.

Additional expertise includes:

• Telecommunications

• World class customer service

• Sales/promotions

• Wireless Technology

• Customer prospecting

• Merchandising

Key Accomplishments

Achieved “ Triple Crown Award” 16 times at Frito Lay for outstanding sales performance

•

Achieved Trainer of the year award at Frito Lay

•

Achieved Excellence award for scoring 100 percent on client blind monitoring sessions

•

Won “ Top sales and service award” Four consecutive months at Digital Home Link in

•

Q1 08

Won “Team work award” in the United States Army

•

Awarded “ Top Sales Rep” award at Verizon in Q1 2010

•

Professional Experience

HUMANA DMS, TAMPA FL. 06/2013 PRESENT

• License Health Care Agent

• My role is to provide guidance to medicare beneficiaries, to inquire the best possible

• Medicare plan, that could benefit their medical needs.

2020 Communications, Tampa, Florida 05/2009 –06/2013

Train and motivate new hires regarding CPI or customer protected information and Verizon

Retail Sales awareness on new products and services and customer

• other Verizon policies as needed for new hire orientation

• Assist current residential and commercial customers in any issues with service and new

service requests directly through Verizon customer service.

Representative

•

• Coordinate and assemble special events for Verizon

• to increase sales productivity

Digital home link, Tampa, Florida 10/2006 – 04/2009

Sales Manager ( B2C Sales )

• Handle inbound and outbound sales calls with existing Dish Network customer costs are

relevant to their needs

• Assist new hires taking in bound calls to transition them to the sales environment and

coach on customers to sell updates solutions to meet their wireless needs and ensure

customer practices

• Assist with coaching new hires by conducting side-by-side monitoring sessions to

transition them to the sales environment seamlessly and effectively

Frito Lay Inc. Tampa, Florida 11/1996 – 09/2006

Assistant District Manager

• Drive sales productivity on a daily basis with each individual sales rep based on monthly

action plan

• Track monitor and coach/train on performance and quality provided to customers in a

real-time environment

• Resolve escalated customer situations real-time based on policy/procedures and

customers experience skills

• Drive sales initiatives within sales team to drive increased productivity to achieve team

common goals.

Education

United States Army, Jackson, Mississippi 05/1977 – 08/1989

Sarasota Technical, Sarasota, Florida 05/1974 – 08/1976

Studies in culinary arts achieved associates degree

Riverview High school, Sarasota, Florida 08/1973 – 06/1976

Achieved honors status at graduation; maintained 3.5 GPA all four years

Professional Development

One minute salesman training

•

Firefighting one and emergency medical training

•

Introduction to Microsoft Office

•

Computer Skills

Wireless Technology

•

Telecommunications

•

Type 55 wpm

•

Microsoft office suite

•

Internet savvy

•

Computer savvy

•

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