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Customer Service Manager

Location:
Houston, TX
Salary:
20.00
Posted:
February 24, 2014

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Resume:

Belinda Carter

**** ******* ***** ***** #**

Houston, Texas 77079

Home: 713-***-****

Email: acctgm@r.postjobfree.com

Objective

To acquire a position that allows me to enhance my work experience and

continue my education as well as establishing a relationship with

management, peers and clients. My background is administrative duties, loan

processing, loan coordinating, loan setup coordinator, post closing and

clerical duties with high levels of customer service interactions.

Summary of Qualifications

Excellent communication skills, Great multi-tasking and problem solving

skills, Calyx/Point software, 10 key office math, Internet, Byte mortgage

software, Encompass, Customer service, Typing 60 wpm or more, Microsoft

office, Excel, Outlook, Word, PowerPoint, Filing, File pro maker, Empower

software, MLCS and STM Partners, Trio, Desktop Underwriter, and Loan

Prospector

Work Experience

06/12-01/2014: Patriot Bank Mortgage, Senior Loan Shipper

. Packaged loans to be delivered on or before the submission deadline

. Responsible for the review/delivery/purchase of closed loan files

. Notified branches of individual file deficiencies

. Monitored the status of loans submitted to assigned investors

. Made sure all purchase advices were forwarded to the accounting

department and secondary

11/11-06/12: Amcap Mortgage, Loan Shipper

. Shipped closed loans to various investors

. Worked closely with investors to purchase loans

. Cleared suspense conditions quickly

. Pulled daily reports

. Worked with various warehouse banks

. Transferred MIN numbers and sent out goodbye letters after loans have

sold

. Handled final documents after purchase

08/09-10/11: Allied Home Mortgage, Loan Shipper

. Ensure loan files are completed and shipped to various investors for

purchase and in a fundable condition

. Verify all necessary documents are present in each package

. Locate and obtain any missing documents by communicating with all

involved parties

. Shipped files meeting conditions based on loan type

. Monitored reports to assure timely delivery to investors to avoid re

pricing of the loan

Collateral Specialist

. Place conditions on loans missing key collateral documents and

coordinates with the branch

. Prepares allonges and coordinates delivery of original documents on a

daily basis

. Tracks notes that are returned to the warehouse bank

. Inputs wire information into the system for release

. Ensure wiring instructions are set up on the system correctly

. Report all feedback to upper management

. Accountable for daily updates on loans submitted to purchase review

05/05-06/09: SunTrust Mortgage/Black, Mann, and Graham, Loan set

up/Coordinator

. Ensure program eligibility and proper use of Aus

. Recommend loan programs that best fit applicant's eligibility

. Ensure documentation is complete on all loans

. Responsible for completing sections of the compliance checklist

. Effective communication with realtor/builder/broker to provide current

status report

. Coordinate details of closing, prepares and sends closing packages to

closing agents

. Data entry

. Monitored daily log

. Reviewed file for clearance prior to funding with senior underwriting

approval

. Run DU/LP

. Assist with broker packages prior to regional manager's approval

. Reviewed minor closing documents before forwarding to closing

. Assist with builder set up and approvals

. Setup files and distribute to underwriters

06/04/-05/05: RBC Mortgage Company/Kelly Services, Loan Shipper

. Ensure loan files are completed and shipped to various investors for

purchase and in a fundable condition

. Verify all necessary documents are present in each package

. Locate and obtain any missing documents by communicating with all

involved parties

. Shipped files meeting conditions based on loan type

. Monitored reports to assure timely delivery to investors to avoid re

pricing of the loan

09/03-06/04: Apple One/University of Houston, Office assistant

. Provided clerical support to office staff

. Typed correspondence for staff, faculty and students

. Resolving routine problems and referring visitors to proper person

. Sort and distribute mail

. Prepare outgoing mail for pick up

. Assisting with distribution of time sheets, payroll checks and

maintaining work study time

. Order supplies

. Follow up on key request and keep database updated

Innova Mortgage, Loan processor/Assistant

. Review loan applications for completeness

. Enter loan application information into calyx processing system

. Mail initial disclosures to borrowers and send out verifications

. Follow up on verifications not received in a timely manner

. Order credit reports and order appraisals

. Review verifications, credit reports, and appraisals for completeness

and accuracy

. Communicate loan status to borrowers, loan officers, etc

. Prepare loan file for underwriting submission/ or L.P and other

related functions as determined by the operations manager

. Oversee and manage the closing function

. Ship note to warehouse bank

. Send completed file to corporate operations for shipping to investor

07/02-08/03: Diversified Mortgage, Loan Processor

. Processing mortgage loans

. Order payoff information, title survey, appraisal, HOI, VOE, VOR, and

VOM

. Stacking the file in order, clearing conditions and preparing for

closing

. Other duties include assisting, daily faxing, internet duties,

customer service, mailing, filing and typing

. Letters

02/02-06/02: C3S, Inc, Administrative Assistant

. Train and familiarize new staff members with company

. Schedule meetings and appointments

. Maintained in alphabetical order hard copy files for all important and

necessary documents used by or received by the organization

. Coordinated office communications

. Provided word processing services for CEO

. Drafted letters and other written documents for internal and external

communication

. Set calendar appointments for special events and coordinated meetings

between all staff

. Assist in assembly of packages or presentation, handled mailing and

other distributions

. Maintained staff calendar and availability regarding time away and

from the office (including vacation and sick time)

. Contacted prospective clients

. Assist in the printing/binding, stapling, and packaging up documents

. Ensured adequate paper supply for flyers, marketing manuals, prepared

proposals and reports

. Handled phone/voice mail management, faxing, photocopying, HP photo

smart scanning and flatbed scanning

. Distribute and make sure all employees receive checks on time

Education:

Ashford University

Major: Human Resource Management

2012-current

Texas School of Business

Major: Business Administration

2000-2001

Caldwell Parish High

Curriculum: 2.5

Graduated 1999

References available upon request



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