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Customer Service

Location:
Roswell, GA
Posted:
February 24, 2014

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Resume:

DONALD D McCRANEY

**** ************* ******

Roswell, GA 30075

USA

Contact Phone: 619-***-****

Email Address: acctfy@r.postjobfree.com

EXPERIENCE

**/**** ** ******* ; 40 hours per Week; Activity Customer Technical

Representative; $30 per Hour; last promoted Not Specified; permanent

employee; not on a temporary promotion; General Dynamics, 3430 Camino

Del Rio North; Larry Eiswald, 619-***-**** ; may contact supervisor.

The work of this position involves cost benefits (Strategic planning)

and management, in concert with coordinating and monitor procurement the

technical aspects of computer work with administrative matters with the

Information Technology/Management (IT/IM) as well as the (NMCI/COSC)

Customer Technical Representative. The position involves serving as the

Customer Technical Representative (CTR) for the Navy Marine Corp

Intranet (NMCI) and Continuity of Service Contract (COSC) in Support of

the Fleet Readiness Center Southwest (FRCSW). The CTR duties include

planning for transition/cutovers, technology refresh; application

management, and legacy reduction initiatives. Exercise analytical

techniques when gathering information from users defining work problems,

and developing procedures to resolve problems. Review requirements,

gather information, analyze data, compare alternatives, and resolve

problems. Use COT software in performance of duties. Communicate to

customers the NMCI business rules, policies and procedures. Assist with

invoices pre-screening, processing service Request Management (SRM)

services, and process move, add, change (MAC) services, as well as

monitor escalate NMCI issues to the appropriate DCTR. Use NMCI CTR tools

to accomplish task. Assist with Profiles/Accounts, asset data

verication, relocation so assets. Facilitate NMCI S drive permissions,

user group assignments and public folder creation and permissions for

NMCI user based on DCTR/ACTR guidance. Provide training support of local

customers.

Customer Support

Manages and coordinates the(NMCI/COSC)acquisition of information

technology assets, computer hardware, software and network

Infastructure.

. Assist and train customers in the use of the Navair IT Approval tool

which ensures compliance with IA security and Enterprise Architecture.

. Ensure that customers IT procurements meet and comply with Federal,

DOD, DON and Navair regulatory requirements.

. Provide customers with timely status on all phases of the procurement

process

. Coordinate IT equipment deliveries between the customer and the

shipping company or from FISC local receiving on base

. Contact the customer when their purchase has arrived so that

arrangements can be made for the procurements to be picked up.

Serve as the FRC-SW AACTR (Customer Technical Representative) with

NMCI/COSC providing the following duties:

Activity Customer Technical Representative (ACTR)

. Develops and updates Annual Site Requirements Plan with Competency

NMCI POCs, and Level 1's and 2's. Forwards input to DCTR.

. Coordinates technology refreshment with EDS (scheduling with customer

/ EDS). Provides schedule and summary report to DCTR (format to be

determined).

. Analyzes monthly reports (ordered vs. received, pre-invoices, invoices

and 100 percent payment) for receipt of services.

. Verifies requirements are within the Demand Model limits prior to CTR

submitting an order to eMarketplace from NET.

. Approves and tracks MACs. Monitors MACs to ensure allotment is not

exceeded.

. Ensures NMCI POCs are informed of NMCI status, order, and process

guidance, etc.

. Infrastructure recommendations / resolutions

. Local policy / procedure promulgation in accordance with NAVAIR

guidelines

05/2001 to 09/2002; 40 hours per Week; SR. Network Technician; last

promoted Not Specified; permanent employee; not on a temporary

promotion; Syncrotech Software, 1331 Morena Blvd; Beth Yakel,

619-***-**** ; may contact supervisor.

Maintain network at DLA.

Application Software

. MS Office Suite(Word, Excel, Outlook, Visio, PowerPoint)

. Internet Explore, Netscape Communicator

. Active Directory

. Microsoft Project 2003

Operating Systems

. Windows 2000, XP, Vista

. Novell 4.11, 5.0

. Unix shell programming

. Linux Red hat 6.2

Network Administration

. Knowledge of Ethernet and Token Ring

. Understanding of OSI and All Network Layers

. TCP/IP, Telnet, SMTP, FTP, HTTP, and DNS

. Setup user accounts, passwords and user groups for file, Print and

Application access

. Configuration of server and workstation, protocols, IP address and

calculation of subnet IP numbers

Hardware

. Experienced with repeaters, bridges, hubs. Router and gateways

. Installed drivers supplied or downloaded drivers as need

EDUCATION

Lew Wallace, Gary, Indiana; 1988 High School Diploma

Coleman College, San Diego, Ca; No Degree in Computer Applications and

Networks, 2000; 3.0 out of 4 Point GPA; 72 Semester Hours

PROFESSIONAL TRAINING

Microsoft Project 2003

PROFESSIONAL LICENSES/CERTIFICATES

**None Specified

PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS

Professional Leadership Award (NMCI)

OTHER INFORMATION

FRC-SW AACTR (Customer Technical Representative)

U.S. MILITARY SERVICE INFORMATION

Active Duty: 09/1998 to 01/1996 - U.S. Navy

Campaign badges and/or expeditionary medals received: Southeast Asia

Service Medal, Good Conduct Medal, Kuwait Liberation Medal

Honorable Discharge

Disabled Veteran Percentage of service connected disability 60%

ADDITIONAL DATA SHEET

DONALD D McCRANEY

1. Appointment Eligibility:

Veterans Recruitment Appointment and/or 30% or More Disabled

Veteran

Person with Disability

2. Citizenship: Yes

3. Appt Preference:

Term (positions lasting 1 year or more, but less than 4 years)

4. Willing to Travel: 6 or More Days

5. Vet Preference: 10-Point 30% Compensable Preference

6. Low Salary Accept: $56,000

7. Qualified Typist: Yes

8. Birth Date: **None Specified

9. Geo Preference: CA, Miramar ; CA, San Diego ; CA, Point Loma

RACE/ETHNIC STATUS: Black or African American (Blk)

SEX: Male



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