Katie J. King

** ****** **. **********, ** ***** 443-***-**** acctfs@r.postjobfree.com

SKILLS PROFILE

** ***** ** ********* ********* customer service in both B2B and B2C capacities

* ***** ** *********ting excellent team leadership while managing a staff ranging from 5 to 50 employees

7 years of strong account management experience with superior customer focus and attention to detail

6 years of planning and organizing engaging events ranging in size from 20 to 250 attendees

Effective at self-motivating, problem solving, working independently and collaborating with others on

company initiatives

Able to communicate professionally across all levels of an organization

Skilled in coaching, training and motivating staff through a positive, constructive, goal-oriented management

approach

EMPLOYMENT HISTORY

Freelance Mystery Shopper, Multiple Companies Nov 2013 – Present

Baltimore, Maryland

Worked as an independent mystery shopper for several customer service auditing companies: Customer

Service Experts, Intellishop, About Faces and A Closer Look

Provided relevant, detailed feedback on consumer shopping experiences in a variety of retail settings for

businesses who wished to internally audit employee performance

Director of Operations, Bluwire May 2011 – Sept 2013

Palm Beach Gardens, Florida

Worked autonomously from home office in Baltimore, and traveled frequently while managing multiple

projects

Supervised a staff of 40+ retail associates nationwide

Oversaw all operations, sales, training, human resources, payroll, marketing, procurement, inventory control,

and customer service for all corporate owned retail stores

Acted as a liaison to partner owned licensee stores to consult on company initiatives, new product

announcements, sales incentives, and trainings

Developed and implemented corporate processes in inventory control, goal setting, sales reporting,

incentivizing, store operations, marketing, social media, hiring, performance reviews and communications

Negotiated with vendors on internal sales incentives, consumer promotions and in-store marketing initiatives

Personally assisted in opening and set up of 8 new Bluwire store locations in airports, casinos and Office

Depots

Key Account Manager, TESSCO Technologies July 2005 – April 2012

Hunt Valley, Maryland

Received Magnum Opus Award 2008 – 2010 for outstanding sales performance achieving over $1M in gross

profit

Managed relationships, provided essential products, and developed programs to meet the needs of 50+ Key

customers

Developed the airport retail sales strategies to foster growth, provided the best product mix and ensured sell-

through within stores

Negotiated with outside vendors and internal product managers on behalf of customers, creating customized

solutions to meet the needs of all parties involved

Assisted in the design and implementation of a p ilot sales training program for retailers

Owner/ Operator, KJK Enterprises, Inc. d.b.a. Global Cellular Jan 2004 – April 2005

Baltimore, Maryland

Owned and operated 3 wireless accessory retail stores in malls in the Baltimore area

Managed all daily operations including procurement, merchandising, inventory control, sales, scheduling,

hiring and training

Effectively maintained professional rapport with retail management companies and franchise owners

Communicated sales expectations and operational procedures to a staff of 12

Retail Store Manager, Nextel Retail Stores Feb 1999 – Dec 2003

Baltimore, Maryland

Earned President’s Council Award for outstanding sales achievement in 2002

Managed and developed a sales team that repeatedly exceeded goals, becoming the 6th highest revenue

producing branch in the eastern region

Consistently achieved and exceeded personal and store goals in handset activations, accessory sales, loss

prevention and inventory control goals as established by District and Regional Managers

Took on additional responsibilities within the district including Communications Liaison and New Employee

Orientation Trainer

Assisted District Manager with store set-up, hiring, training and merchandising for several new Nextel Retail

Stores

EDUCATION

Community College of Baltimore County, Essex, MD Sept 2002 – May 2003 and Jan 2014 – Present

Business Management Major

University of Phoenix, Timonium, MD Sept 2003 – Jan 2004

Business Management Major

Baltimore School of Massage, Baltimore, MD Aug 1999 – May 2001

Massage Therapy Certification

VOLUNTEER ACTIVITIES

Baltimore Nightlife Group, Inc, Organizer 2009 – Present

WTMD 89.7 FM, Volunteer 2011 – Present

Franciscan Center of Baltimore, Volunteer 2013 – Present

TESSCO Charity Committee, Volunteer 2008 – 2012

Big Brothers Big Sisters of Central Maryland, Big Sister 2006 – 2008

Susan G Komen for the Cure, 3 Day Walker 2007 – 2008

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