Swapna Nerurkar

**** ******* *****, *******, ** - 30346

Mobile: 404-***-****

Email: acctdc@r.postjobfree.com

SUMMARY

. Science graduate & professional having 10 years of experience in Banking,

Financial Services with proven ability to manage & successfully achieve

strategic organizational objectives.

. Worked as Branch Operations Manager.

. Proven skills & experience in Fortune 500 organizations, working with all

levels of corporate management, as Assistant manager and manager .

. Effective leader capable of motivating & guiding team members to attain

business goals. Responsible for team performances through setting proper

Key Performance Indicators (KPIs).

. Delivered operational process improvement projects decreasing the

application life cycle time by improving overall business processes, thus

increasing the service quality & revenues.

. Sound knowledge of Insurance & Banking products & services including

various Asset Management & Asset Types such as Stocks, Bonds, &

alternative investment vehicles.

. Working knowledge of Business Requirements Document (BRD) preparation &

writing System Requirements Specification (SRS) using Use Cases.

. Excellent knowledge & hands-on experience implementing 'Anti-Money

Laundering' (AML) & 'Know Your Customer' (KYC) compliance regimes. Recent

knowledge of U.S. regulatory legislations (i.e. FATCA) through project

work within the financial services industry.

. Demonstrated high capacity to learn new technologies rapidly with minimal

or no formal training.

. AMFI Certified (2003)

. Recognized for opening a Savings Account with an initial funding of 6

Crores.

. Help in selling the Asset Products (closed the Insurance Policy of 42.2

Lakhs).

. Passed NCFM Examination from NSE (2002)

. Received 10 STAR PERFORMER certificates

. Worked on customized software of ICICI bank and IDBI as well.

EDUCATION

Diploma in Business management from Prin. L.N. Welingkar Institute of

management Development and research (DBM),

June 1999

Prin. L.N. Welingkar Institute of management Development and research has

been felicitated by Competition Success Review as the 'Top Distance

Learning Institute of India' award in the West Zone, one amongst the many

awards that it has received since inception.

Heads of Passing:-

Principle and practice of management

Financial and cost accounting

Industries Law

Materials Management

Organizational Behavior

Diploma in Information Technology - Intel Institute

July 1996-july 1997

Computer Skill

. DBASE III +

. FOXPRO 2.5

. C PROGARMMING

. WINDOWS 3.1

. OFFICE 97

. WORDSTAR

. BASIC PROGAMMING

. FUNDAMENTAL DOS

Bachelor of Science (B.Sc.) in chemistry,

1996

University Of Mumbai from Sathye College

Junior college - Science - Parle college

1993

Maharashtra State Board of Secondary and Higher Secondary

PROFESSIONAL EXPERIENCE

HDFC BANK LIMITED MUMBAI INDIA Nov

2007-Jun 2010

Manager

It is an Indian financial services company based in Mumbai, Maharashtra. It

was incorporated in 1994. HDFC Bank is the fifth largest bank in India by

assets.

. Managed operations of 35 people, with direct supervision of 12 team

members. Managing daily operational activities at the branch i.e. checking

the a/c opening forms, Fixed Deposits and ensuring zero rejections.

. Met multiple daily deadlines for processing millions of checks and

ensuring proper routing, clearance, imaging, and statement rendering.

. Facilitated weekly staff meetings to share information, respond to

issues, avoid escalations and develop incentive programs to improve

performance

. Directed month-end production meetings, generated forecasts, and set

performance milestones to ensure accuracy and timeliness of month-end

deliverables

. Coached individual team members in presentation and communication skills,

supporting each member's growth and career development.

. Process Improvement/Quality Assurance

. Worked closely with Data Center Managers nationwide to discuss and

implement process improvements (Six Sigma Process) for customer invoicing,

resulting in streamlined operations and increased revenues.

. Conducted and oversaw daily quality-control efforts to ensure accuracy

and consistency throughout all Data Center operations.

ICICI BANK LIMITED MUMBAI INDIA

Feb 2003-Oct 2007

ICICI Bank is an Indian multinational bank and financial services company

headquartered in Mumbai. It is the second largest bank in India by assets

and third largest by market capitalization. The Bank has a network of 3,539

branches and 11,162 ATM's in India, and has a presence in 19 countries.

Assistant Manager

. Managing daily operational activities at the branch with competent

focus on Turnaround Time & Service Standards. Activities include cash

desk, transactions desk, clearing desk, customer banking requests.

. Monitoring ERV(Enhancing Relationship Value)

. Monitoring the CWT (Customer Wait Time)

. Monitoring the MIS Of Sales Data

. Excellent knowledge of all Offshore & Onshore investor type

documentation including Account opening of Individuals, Regulated /

Non-Regulated Corporations, Limited Partnerships, Not-For-Profits

(NFP), Nominees & Intermediaries, Endowments, Investment Funds,

Pension Funds & others.

. Coach, lead & motivate team members in a matrix environment.

. Monitoring the staff performance in the various products such as Life

Insurance, Saving Accounts, Fixed Deposit, Gold etc.

. Worked as a Branch Sales Manager in Powai Branch.

IDBI BANK LIMITED MUMBAI INDIA

Jan 2001-Jan 2003

Executive

IDBI Bank Limited is an Indian financial service company headquartered

Mumbai, India. RBI categorized IDBI as an "other public sector bank". It

was established in 1964 by an Act of Parliament to provide credit and other

facilities for the development of the fledgling Indian industry. It is

currently 10th largest development bank in the world in terms of reach with

1945 ATMs,

. Worked at the Demat Desk and handled day to day demat activities such

as Account opening Pledge/hypothecation of demat security holdings

against bank loan and also Electronic credit of securities allotted in

public issues.

. Freezing of accounts whenever required so that debits from the account

are not permitted

. Effecting transmission of securities.

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