Profile

Hard working, experienced, and qualified manager, with superior customer

service. Earned excellent marks for performance, accuracy and quality work.

Experience

FRONT DESK RECEPTIONIST, FOREST PEDIATRICS, THE WOODLANDS, TX, 1/13

TO PRESENT

Duties include: Check in/check out, appointment setting, preparing charts

for the next day, insurance verification, provide excellent customer

service, enter all demographics, medical records, etc.

Assistant Manager, Advance America, Austin, Texas - 2010 to present

Duties include: marketing, bank deposits, collection duties, superior

customer service, making loans, sales, travel locally, staffing,

responsible for staff schedules, ensure all transactions are accurate and

all policies are followed, data entry, etc.

Account Manager, Central Healthcare Solutions, The Woodlands, Texas - 03-

2005 to 02-2009

Duties include: Handled multifaceted clerical tasks (e.g., data entry,

filing, records management and billing) as account manager for 4 different

doctors' offices. Coordinated all office meetings and ensured the delivery

of excellent customer service to patients, physicians and staff. Quickly

became a trusted associate known for my "can-do" attitude, flexibility and

high quality work. Communicated effectively with multiple departments to

plan meetings and prepare expense reports for review on a monthly basis.

Established strong relationships to gain support and effectively achieve

results. Helped to implement and coordinate office policies and procedures.

Entrusted to manage office in the physician's absence. Provided timely,

courteous, and knowledgeable response to information requests; screened and

transferred calls to appropriate department. Earned excellent marks on

performance reviews, with citations for excellence in areas including work

volume, accuracy and quality; ability to learn and master new concepts;

positive work ethic; and commitment to providing unsurpassed service.

medical receptionist, first choice er, spring, texas - 2/2007 to 5/2008

Duties include: provide superior customer service, enter demographics,

collect copays, explain patients benefits, answer telephones, verification

of insurance benefits, closing duties to include counting monies, preparing

of bank deposits, send all end of day reports to corporate office, etc.

Billing manager/front desk, northwoods urology clinic, the woodlands, texas

- 02-2002 to 02-2007

Duties include: provide excellent customer service, handled different

accounts which included building claims, posting payments accurately,

worked all collection accounts, bank deposits, money handling, staff

schedules, data entry, filing typing, answer phones, set appointments,

communication with multiple departments, coordination of staff meetings,

staffing, etc.

Education

Lone Star Montgomery College - Associated Degree Liberal Arts (Science)

5/2010

Mercedes High School - Diploma 1986

Skills

Office skills: Office management, records management, database,

administration, spreadsheets/reports, event management, calendaring, front

desk reception, executive support, travel coordination

Computer skills: MS Word, MS Excel, MS PowerPoint, MS outlook, MS Access,

MS Project, Windows

Referrals

Upon request

Languages: English, Spanish, Portuguese, Italian

22919 Eastgate Village Dr

Spring, Texas 77373

T 832-***-**** or 832-***-****

acctct@r.postjobfree.com

alma d. Johnson

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