Customer Service Training

Kanod A. Covington

**** ***** **** ***

Windsor Mill, MD 21244

678-***-****

acct9i@r.postjobfree.com

_

Objective: To obtain employment in the insurance industry

utilizing my current

and developing insurance knowledge and

exceptional interpersonal skills.

Skills Summary:

. Microsoft office, internet.

. Exceptional customer service skills.

. Ability to pay attention to detail.

. Professional, positive, and energetic.

. Ability to learn and apply new skills.

Experience:

08/08- present Indemnity Insurance Corporation, Sparks, Maryland

Assistant Underwriter

. Process new and renewal business applications

. Manage account documentation (proposals, policy changes,

endorsements, cancellations)

. Communicate with brokers/agencies, insureds/customers and

internal departments

. Communicate with Account Managers

. Research and resolve issues, respond to inquiries and questions

. Provide information for regulatory compliance (Surplus Lines,

rates, forms, proof of insurance, certificates)

. Proficient in IMS system. Navigating, locating information,

data entry, suspense items and attachments

. Advanced critical and analytical thinking skills for risk

exposure on all new and renewal business

. Contract review based on pre-set parameters by Legal Department

. Escalates contracts to Legal and follow-up accordingly

. Processes policies for mailing

. Provides support and other related administrative tasks as

needed to department

07/06-08/08 Indemnity Insurance Corporation, Sparks, Maryland

Claims Adjuster

. Responsible for adjusting commercial losses for the

entertainment industry.

. Reviewing reported incidents.

. Performing liability investigations.

. Policy interpretation.

. Hire and direct defense counsel on lawsuits.

01/01-07/06 Farmers Insurance Group. Baltimore, Maryland

Subrogation Specialist

. Responsible for the recovery of multi-line and multi-

jurisdictional losses.

. Responsible for completing all liability investigations.

. Aggressively pursue subrogation opportunities through

negotiation, arbitration and litigation management.

. Perform asset checks, skip tracing, ordering police reports.

. Responsible for managing/directing vendors on files.

. Resolve technical problems by referring to policies, procedures,

and specifications.

. Contribute to the improved performance of the team.

. Provide technical expertise for special projects.

Page 2

Kanod A. Covington

06/99-01/01 Zurich Insurance Company. Hunt Valley, Maryland

Designated Commercial Claims Specialist

. Multi-line adjuster for Mid-Atlantic territory. (auto, property,

general liability, and product liability)

. Adjusted claims for high dollar dedicated commercial accounts.

. Interpreted commercial property and business auto policies.

. Responsible for liability investigations and obtaining recorded

statements.

. Assigned appraisers to inspect damaged property.

. Worked with attorneys to negotiate bodily injury settlements.

. Processed total losses and salvage.

. Addressed concerns of policyholders.

. Traveled to meet with account executives.

. Handled supervisory responsibilities in absence of supervisor.

. Trained new employees and assisted colleagues.

Education/Training:

. Bachelor of Science in Business Administration, May 1999

Morgan State University, Baltimore, Maryland

. Management Training, 1997

. Conflict Resolution Training, 1998

. Liability Investigation and Negotiation Training, 1999

. Auto, Property, General Liability, and Workers Comp Training,

1999

. Customer Service Training, 2001

. Accident Reconstruction Training, 2002

. Arbitration Training, 2003

. Subro Source Training, 2004

. Claims Handling Training, 2005

. Policy Forms Training, 2006

. Promoters & Live Music Training, 2006

. Sexual Harassment Training, 2006

. Negotiation Training, 2007

. Customer Relation Training, 2007

. Premises Security & Liability Training, 2007

. Personal Injury Litigation, 2007

Licensure:

Connecticut Adjusters License, 2005

Volunteerism:

NECO Youth Service Bureau, 2003-2004. (Mentoring and tutoring)

Enoch Pratt Free Library, 2004-2006. (Mentoring and tutoring.)

The Friends of the Forest Park Library, 2005-2006.

(Library/Community support group.)

References Upon Request

Contact this candidate