LASHON STITH

PO Box***** Albany, NY 122**-***-*** 4921 accsvk@r.postjobfree.com

Seeking the position of IT Security Professional for the growth of the organization.

Dedicated skilled business professional with a diverse skill set developed through various positions throughout my career in the human services and security field.

Excel in resolving challenges with innovative solutions which result in efficiency which leads to customer satisfaction.

Professional Strengths

Possess two years of professional experience as a facilitator/ trainer. Ability to conduct trainings in an effective and efficient manner.

Possess excellent time management and interpersonal skills. Ability to handle multiple tasks and work under pressure.

Quick learner and possess good knowledge of company policy. Superb investigation skills and IT skills.

Professional Experience

Department of Health Albany NY 6//2014 to present

Computer Support

SpecialistI Duties perform Answer a high volume of calls in the help desk IT Security Department evaluate call and nature of problem and determine how to resolve issues. Resolve log in issues resetting of passwords after conducting verification check via Department of Motor Vehicle Compass portal. Assist callers with issues involving the Health Commerce Systems website as well as any software problems. Results: Constantly striving for complete customer service satisfaction.

Albany County Board of Elections Albany, NY 2006 to Present

Poll Inspector/Chairman

Duties perform prepare the polling place for voting, Set up the voting equipment, Process the voters, Demonstrate voting procedures to the voters, Close the polling place, Canvass and report the results, Assist voter if requested by the voter

Adams & Associates, Albany, NY 2010 to 2013

Career Transition Specialist,

Provide educational and vocational guidance to individuals who’ve made major career changes and need assistance with job readiness and

job placement Employee of the month for March and May, October. Rigorous & Relevant award September of 2011 for meeting and

exceeding placement goals and expectations set forth by the management team. Recipient of monthly monetary incentives from

management team for exceeding expectations. Results: To date 90% employment placement

Securitas Security Services USA, Inc Albany, NY 2008 to 2010

Receptionist/Administrative Assistant

Served as an assistant for management team, function as the primary liaison between employer and clients and ensured a consistent positive

atmosphere for the overall client experience. Results Assigned to newly acquired contracts to set the tone for excellence on behalf of the

company.

Reed Elsevier Albany NY 2006 to 2008

Customer Relations Specialist

Assisted clients with billing inquires and administrative task as needed.

Results: Received quarterly monetary incentives from the management team.

Securitas Security Services USA, Inc Arlington, VA 2004 to 2006

Customer Service Representative/Administrative Assistant

Served as an assistant to the management team, functioned as the primary liaison between employer and clients provided a consistent positive

atmosphere for the overall client experience. Selected by Secret Service for security coverage for the Inauguration ball. Results: Promoted

to Lead Customer Service Security Representative

ACS Affiliated Computer Services Inc Brooklyn, NY 2002 to 2004

Facilitator/ Trainer

Presented and facilitated job readiness, life skills, and job search training to motivate participants in the program to achieve self-sufficiency

by acquiring job skills, recognizing their personal strengths, barriers and options. Administer exams (TABE) to clients for assessment and

evaluation purposes, reviewed results with clients to determine the correct action plan needed Results: maintain 90% client participation in

the program.

Lawful Security Division Company Rochester NY, 2001 to 2002

Security Consultant provided security services to various individuals and organizations

Rochester Institute of Technology Rochester, NY 1998-2001

Campus Safety Officer-Facilitator/Trainer-Administrative Assistant

Hired to provide care, custody and control along with providing protection to clients and high profile dignities visiting the Institute. Hired to

greet clients and visitors for access control and escorts, CCTV monitoring and patrolled the premises to deter, detect, and report criminal

activity. Conduct investigations as needed. Power to detain potential suspects for arrest of criminal activity. Facilitated training and seminars

for the department. Results: Assign to high profile security details.

Education Summary

Rochester Institute of Technology, Rochester, NY 2001

Bachelor of Science Business Administration minor in Public Communication with honors

Managerial Diploma, Marketing Diploma, Associate in Liberal Arts

Comptia Security + certified 2/21/14

NYS Fire Security Alarm (Instructor l D # I-88 /Installer license ID # 120********

State of New York. Security Officer License ID # 100******** OSHA Construction Industry license First Aid and CPR AED certified 7/9/13 thru 7/31/15

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