heather reading

*** * ******** ****, ******** hills, pa 15236, 412-***-****,

accsv5@r.postjobfree.com

PROFESSIONAL EXPERIENCE

December 2007 - UPMC, Pittsburgh, PA

Present

September 2011 - Present

Senior Human Resources Consultant

. Act as the contact person in the absence of the

Manager/Director managing daily activities and issues and

meet with operational managers as required.

. Train and mentor HR staff and manage and develop the

activities of HR staff.

. Advise and instruct all levels of management on employment

policies, procedures and legal concerns.

. Participate in ongoing review of the effectiveness of human

resource policies. Identify and formulate solutions to

potential problems and/or make appropriate referrals to

Specialized Services groups.

. Manage and serve as coordinator of special projects as

assigned by manager, director, or vice president and

provide human resource support to specialized services and

to UPMC sponsored events.

. Participate in Department specific and Corporate HR

committees.

. Perform all duties of an HR Consultant.

December 2009 - September 2011

Human Resources Consultant

. Serve as the primary employment consultant for designated

departments.

. Advise and instruct all levels of management on employment

policies, procedures and legal concerns.

. Advise managers and supervisors on implementation of human

resource policies to ensure fair and consistent

application.

. Review corrective actions for compliance with law and

business unit policy and make recommendation to the

Director of Human Resources.

. Conduct necessary research to prepare position statements

and answers to interrogatories for external hearings and

charges and represent UPMC at hearings, fact-findings,

arbitrations, etc.

. Investigate employee grievances and complaints and advise

staff members on formal complaint and grievance procedures.

. Conduct investigatory interviews with staff members, co-

workers, supervisors and administrators to ensure validity

of complaints and prepare suitable resolution strategies.

. Advise supervisors regarding the development of job

descriptions, interpretation of the Fair Labor Standards

Act and Health System compensation policies.

. Conduct detailed exit interviews and documents results.

Summarize and analyze any unusual circumstances or problems

and report them to the Vice President of Human Resources.

. Consult with department head or administrator on

reorganization, job evaluation and/or reduction in force

efforts.

. Identify training needs and assist in development and

conducting of training programs for management and staff on

human resource policies and procedures and/or professional

development.

December 2007 - December 2009

Recruiter, Physician Services Division

. Conducted employment screening interviews for internal and

external applicants

. Chose the most qualified candidates to refer to departments

based upon documented objective criteria consistent with

the legal requirements, job description, qualifications,

and business unit policies.

. Served as the primary employment consultant for designated

departments and advise and instruct all levels of

management on employment, procedures and legal concerns.

. Conducted special training sessions for new and existing

managers regarding changes in processes or procedures.

. Facilitated the job posting system and confirmed job

requirements on recruitment request form with those on the

approved job description to assure correct requirements are

posted.

. Ensured that thorough testing, reference checks and

physicals have been completed prior to candidates starting

employment.

. Maintained constant open communication with Executive

Administrators, Division Administrators, and Practice

Managers to ensure all recruitment needs are being met.

. Compiled, analyzed and prepared reports.

March 2003 - PNC Bank, Pittsburgh, PA

December 2007

December 2005 - December 2007

Human Resources Coordinator

. Created job postings to attract potential candidates.

. Attended career fairs and assist in recruiting potential

candidates.

. Screened potential candidates for the National Financial

Services Center via telephone conversations and

administered pre-employment tests to potential call center

candidates and coordinated interviews with the hiring

managers.

. Assessed the candidate's level of experience to determine

salary.

. Tracked all candidate activity throughout the interview and

hiring process using PNC systems.

. Assisted the recruiter with extending offers and NEO

Coordination.

. Conducted New Hire Orientation as needed.

. Provided training to other coordinators.

. Completed payroll change requests.

. Developed retention and demographic reports monthly.

. Built strong relationships with hiring managers.

. Interacted with current employees on a daily basis and

assist in resume creation and updating.

March 2003 - December 2005

Financial Services Consultant

. Assisted immediate supervisor in training and refresher

courses.

. Answered escalated calls on the supervisors lead line in

the absence of any supervisor.

. Answered inquiries, resolve problems, and promote products

and services.

. Made accurate and quick decisions regarding customer

accounts.

. Maintained and improved customer satisfaction.

May 2005- JH Technical Services, Pittsburgh, PA

December 2005 Technical Recruiter

. Developed a diverse talent pool in Engineering,

Architecture, Designing, Drafting, Marketing, Light

Industrial, Customer Service, and Sales industry through

creative sourcing.

. Managed full life cycle hiring process with clients -

interview, screen and present candidates to hiring

managers; coach and prepare candidates for interviews;

manage and coordinate the interview process; negotiate

compensation and employment offers with candidates and

clients.

. Used sourcing techniques including referral generation,

networking, direct sourcing, and advanced Internet

sourcing.

. Established and maintained solid relationships with over 30

hiring managers and human resource representatives by

working with them to determine the skills, qualifications

and recruitment strategies for each open position.

EDUCATION

Point Park University, Pittsburgh, PA

Major: Master of Business administration

MBA August 2009

Robert Morris University, Moon Township, PA

Major: Human Resources Management

BSBA December 2005

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