Naya Abbey

Dispatcher - FTS USA

Madison, TN

accsq1@r.postjobfree.com - 615-***-****

Seeking a career with opportunity for learning and room to grow, to be able to use my diverse skills and abilities

in a customer service environment.

WORK EXPERIENCE

Dispatcher

FTS USA - Hermitage, TN - December 2012 to Present

Duties:

• Answer phone and receive requests for service and installation, primarily from internal personnel or directly

from customers.

• Contact field personnel via two way radio or phone to communicate the need for service or installation work.

• Track progress and check work status of field technicians to ensure the timely servicing of customer orders

• Schedule, route, and assign work to installers and other technicians.

• Print work orders and cover sheets.

• Research and resolve customer problems and needs.

•

Analyzes customer problems and prepare reports and problem logs as requested

I.T. Help Desk

Fresenius Medical care - Nashville, TN - June 2011 to November 2012

Duties:

• Greeting customers in a warm and friendly Manor.

• Creating I.T. tickets

• Transferring calls to correct I.T. departments

• Documents time, dates, and messages for tech support.

• Light troubleshooting and problem solving

• Ability to use multi-line phone system, fax machine, scanner, printer, and copy machine.

Call Center Agent

Gaylord Opryland Hotels - Nashville, TN - June 2010 to January 2011

Duties:

• Greeting Customers with script

• Creating reservations for hotels, restaurants and booking tickets for events

• Proficient in MS excel

• Typing 56 wpm

• Knowledge of Credit Card processing payment software for processing payments facilitated via inbound and

outbound calls.

Cashier

Taco Bell - Nashville, TN - September 2009 to June 2010

Duties:

• Greeting customers

• Taking Customer orders

• Handling cash, credit, debt transactions

File Clerk/Call agent

ACMH - Detroit, MI - May 2008 to August 2008

Duties:

• Filing documents

• Organizing

• Retrieving documents

• Handling inbound calls

• Making warm transfers

• Appointment setting

EDUCATION

Harry Hill High School - Lansing, MI

ADDITIONAL INFORMATION

Skills

• Proficient in MS Word

• Proficient in MS Excel

• Proficient in Outlook

• Proficient in Powerpoint

• Muliti-tasking

• Organizing

• Typing 56 WPM

• Customer Service

Contact this candidate