Antonia Robinson 760-***-**** – accskw@r.postjobfree.com

Nine years providing office administrative and clerical support, in a Hospitality environment which included: Team leadership, responsible of employees and guest confidential information. Skilled in word processing, excel, outlook and accounting procedures AP & AR (Accounts receivables & Accounts Payable) billing collections and submit billing for payments. Accustomed to meeting tight deadlines. Provide excellent telephone, filing, Interpersonal and organizational skills. Five years of office supervisory / team management experience.

Reservation Specialist -The Parker Palm Springs, Palm Springs 4200 East Palm Canyon Drive, Palm Springs, CA 760-***-**** July 2012 to Present

(Positions held of Front office agent / Reservation Specialist)

- Morning preparation of daily functions: reviewing upcoming arrivals: reviewing setting up billing instructions. -Provided customer service, PBX, multiple phone lines, dispatching in-house guest requests, Bold chat (online chat with guest inquires) - Reviewing daily: All incoming reservations, billing instructions are done correctly and training front office staff of reservations billing procedures. - Reviewing and obtaining of deposits for all upcoming prepaid reservations. - Preformed front office duties such as daily check ins and outs, billing issues, problem solving. In additional to assisting with training accounting temps with Opera billing training. - Trained all new employees on the Front office / In house reservations procedures. - Daily upsells/upgrades reports, and monthly package totals of revenue. -Manage inventory of Externet signs. (Such as Expedia, Hotel tonight, daily inventory) - Daily review with Starwood Customer Complaints, responded to guest's requests or needs.

- Daily inquiries of rates and availability of the property via emails & telephone, providing responses in timely manners. -Groups details: Enter group rooming lists, set up of billing instructions, special notations or needs based upon the group contract/agreements. -Managed of Wedding room blocks - Working closely with Catering managers and Wedding parties. Assisted with room inquires, provided updates and addendum’s with additional rooms needed . -Programs used: Opera (windows based)- MS: Word, Excel.

Administration Assistant - Shilo Inns Suites, Palm Springs 1875 North Palm Canyon Drive, Palm Springs, CA 92262 503-***-**** (Home office) Sept. 2007 - March 2012

(Positions held of Guest Service Agent & Continental Breakfast agent/Administrator/General Manager) -Preformed all operations office duties, such as payroll, accounts receivable, and balanced all accounts monthly -Handled personnel responsibilities, including hiring, dismissal, training and bi-weekly payroll submits. -Manage operation and maintain appropriate quantities of operation supplies such as breakfast inventory, all operational/cleaning supplies. Submitting weekly / monthly orders of all departments. -"MOD" Manager on duty; received customer feedback and address problems or concerns. Assist housekeeping, inspecting guest rooms, supervising over housekeeping and maintenance staff. -Redistributed clean-up assignments to even out duties, which improved employee teamwork and morale. -Reviewed daily audit packs & sales. Reviewing and approving balanced end of the month paperwork and inventories. -Submit weekly operational/hour and property status reports to Regional director of Operations. -Reservations over views, balancing of inventories - Yield management - Maintaining of ADR. -Programs used: Imagin, Epitome (windows based)- MS- Word, Excel, Office outlook.

Accounts Receivables Wyndham, Palm Springs 888 East Tahquitz Canyon Way Palm Springs 760-***-**** March 2006 - August 2007

(Positions held of Cocktail severing / Accounts Receivables) -Prepared billing invoices for 3rd party reservations for direct bill accounts - Group invoicing / preparing group final billing invoices. (Room revenues, BEO's, Audio visuals totals) -Work side by side with Catering / Sales directors : Meetings with groups reviewing all groups needs according to arrivals departures. Instructions based upon contracts/ agreements. a) Arrivals reviews: billing instructions based on groups preferences. b) Departures reviews: Review final billing to ensure all details are correct, adjustments made accordingly -Audit review / corrections of Front desk staff.- Review of any adjustments and corrections, ensure accurate usage of posting codes. -Duel Cash control. Assisted accounting manager with, witnessing daily shift cash drops for all staff: Front desk, F &B. **Cocktail Waitress: - Customer service, attend to each guest needs. -Take food orders for bar & poolside. -Open bar: Set up tables & chairs in bar and poolside. -Closed bar: Clean and put away tables & chairs in and out, poolside. -Cash handles of all my sales. Balancing of end of day transactions, closing of all cash, credit card & room charges. -Programs used: Fidelio-- MS- Word, Excel, Office outlook.

Assistant Front Desk Manager Doral Desert Princess, Cathedral City - 67967 Vista Chino, Cathedral City, CA 92234 760-***-**** March 2002 - October 2005

(Positions held front desk agent to Front desk Asst. Manager)

-Preformed front office duties such as daily check ins and outs, billing issues, problem solving. -Provided customer service, PBX, multiple phone lines, dispatching in-house guest requests. -"MOD" Manager on duty; received customer feedback and address problems or concerns. -Assist Condo Manager in inspection of condos, prior to check ins. -Preparing front office schedules, training of new agents. -Programs used: Opera (windows based)- micro Word, Excel, Office outlook.

Server/Cook to Supervisor Pizza Hut, Desert Hot Springs 14577 Palm Drive, Desert Hot Springs, CA 92240 760-***-**** October 2002 - March 1999 -- (Positions held Cook/ Server / PM Supervisor)

-Provided customer service, cash handling, answering multiple phone lines. -Assist with customer issues, and assisting cooks on high volume of orders . -Supervised nightly closers, processed daily operations and cash count.

References: Available upon request

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