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Customer Service Quality Assurance

Location:
Grand Prairie, TX
Posted:
February 21, 2014

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Resume:

Clarence T Dickson

**** ****** ****** **** ****

Arlington, TX 76006

214-***-****

accsbq@r.postjobfree.com

OBJECTIVE: To obtain a challenging and rewarding position as a Radiologic Technologist with the

opportunity to advance my career.

I am a registered radiologic technologist ARRT (R) with two years plus of experience conducting

diagnostic imaging procedures. I am well experienced in most recent diagnostic imaging procedures with

great expertise in fixed and mobile radiography. I have earned an outstanding reputation as a dependable

and flexible team player with strong ability to excel under minimal direction. I am an exceptional team

player with excellent critical thinking abilities and special interest in CT and MRI scanning.

Abilities

- Demonstrate time management, organizational, and interpersonal skills.

- Demonstrate oral and written communication skills.

- Demonstrate knowledge of Radiologic equipment.

- Demonstrate patient centered/patient valued behaviors.

- Demonstrate abilities to be on-call

- Ability to work under stressful conditions and irregular hours

- Ability to respond to patient needs by interpreting facial expressions, and verbal

communications.

SKILLS:

• Diagnostic imaging • Quality Improvement

• Great Patient Care • X-rays mobile/fixed equipments

• Performing EKGs • Radiation protection

• CPR/BLS Certified • Film evaluation

• Fluoroscopy procedures • Medical Terminology

• Venipunctures • Vital signs

• Emergency room experience • Inpatient and outpatient surgery experience

• Biopsies procedures • Patient charts (T-sheets)

• Possess a high level of knowledge of cross • Advance clinical procedures

Sectional anatomy/physiology • Advance computer skill

• Management experience • Great Customer Service

• Multi-tasking • Triage

• Good communication and organizational skills

• Good independent judgment

EXPERIENCE:

Concentra Urgent Care Medical Center Arlington, TX

Radiologic Technologist 01/2013-Present

• Prepares patients for X-Ray exams, positions patients based upon the type of procedure to be

performed.

• Administers routine X-Ray exams, assists in physical exams, assists physician in treatment of

injured patients by giving injections, changing dressings, or removing sutures under the

physicians or nurse’s directions.

• Maintains quality assurance by performing appropriate validity tests and keeping quality

assurance records, as required by Concentra X-Ray Compliance Manual.

• Maintains radiological film files and storage, pulls X-Rays as requested for referrals and/or

copying.

• Keep logs for X-Rays sent out for referrals.

• Perform Medical Assistant duties as required

• Performs duties to achieve or exceed established service standards.

• Performs other duties as assigned.

Hendrick Medical Center Teaching Hospital Abilene, TX

Radiologic Technologist 10/2010 – 10/2012

• Complete diagnostic radiographic procedures in the radiology department of a 500 plus beds teaching

hospital.

• Perform X-ray imaging, ERCP, IVP, surgical procedures, portable radiography and fluoroscopic

procedures.

• Serve a diverse case load including newborns, infants, children, adolescents, adults, geriatric and

trauma patients.

• Interpret data and provide recommendations for optimal patient care.

• Manage 12 to 15 procedures per shift, while maintaining high quality of care.

• Mastered radiology/hospital information systems including RMS, RIS/PACS, IDX Care cast

(scheduling/registration/admitting) and TDS Order Entry.

Medco Health Solution Irving, TX

Customer Service Representative 06/10 – 02/11

• Answers and responds to members inquiries through inbound and outbound calls with the ability to

listen and process information at the same time excellent organizational and time management skills

• Researches patient inquiries for resolution and communicates outcomes to the patient as appropriate

• Escalates inquiries/problems to the appropriate team leader/manager when necessary and must have a

demonstrated commitment to outstanding customer service qualifications

• Performs other duties as assigned by the supervisor and maintain a professional demeanor in a high

call volume environment with excellent verbal communication and interpersonal skills

Bank of America/Countrywide Fort Worth, TX

Account Specialist 05/08 – 06/10

• Manage inbound and outbound calls, open and close and retain CD/IRA accounts,

• Process schedule and unscheduled withdrawals/distributions or contributions using the

guidelines of the federal government and the company pertaining to retirement accounts,

resolve customer inquiries and disputes or escalations

EDUCATION:

Midwestern State University Wichita Falls, TX

Radiologic Sciences-BSRS 12/2013

Hendrick Medical Center School of Radiography Abilene, TX

Radiologic Technology 10/2012

Everest College Dallas, TX

Medical Assisting 05/2009

Group Loko Ecole Supérieures de Technologies Abidjan, La Côte D’Ivoire

Business Management 08/03

Université de Cocody D’Abidjan Abidjan, La Côte D’Ivoire

French 08/98

CERTIFICATIONS:

American Registry of Radiologic Technologists (ARRT) St. Paul, MN

Certification 11/2012

• ARRT Registered Radiographer

Texas Department of State Health Services Austin, TX

Certification 09/2012

• Medical Radiologic Technologist

American Heart Association

Certification Abilene, TX

• CPR/BLS 04/2011

NB: References will be made available upon request



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