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Manager Customer Service

Location:
New York, NY
Posted:
February 21, 2014

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Resume:

Yalietza Sauri

Office Manager /Medical Biller/Human Resourses

Jamaica, NY

accsas@r.postjobfree.com - 917-***-****

WORK EXPERIENCE

Office Manager /Medical Biller/Doctors' Assistant/Human Resourses

Pampered Footcare/NYC Footcare - New York, NY - July 2003 to Present

Interview, hire, train all front desk and administrative staff.

• Supervise all front desk and administrative staff on a daily basis.

• Overview time sheets and process payroll.

• Discuss and negotiate pay rates, raises, vacation days and maternity leave with all employees.

• In charge of inventory and placing orders for all office and medical supplies.

• Provide general administrative support when necessary.

• Supervision of patient scheduling and registration.

• Promoting excellent customer service

• Handle all inter-office or patient disputes in a timely and efficient manner.

• Develop, implement and maintain office policies and procedures.

• Maintain and update the patient database on a regular basis.

• Ensuring all surgical patients are properly registered and all pertinent information is accurate and up to date.

• Held weekly to bi-weekly meetings with Doctors and Administrative staff to ensure productivity and efficacy.

Medical Biller

US HEARTCARE - Bronx, NY - October 2001 to October 2002

Responsible for medical billing using Medical Manager.

• Scheduled appointments, handled heavy phone volume, verified insurance, performed patient intake,

collected co-payments.

• Served as liaison between referring physicians and US HeartCare.

• Organized, maintained and updated patient files and the database.

• Provided general administrative support such as answering phones, data entry, copying, scanning and filing.

Assistant Office Manager/Receptionist

Bronx Open Imaging - Bronx, NY - July 2000 to August 2001

Setup and oversaw patient schedules on a daily basis.

• Arranged the transportation of patients to and from office.

• Verified and obtained pre-certifications and authorizations from insurance companies.

• Assisted in medical billing and running reports.

• Resolved all outstanding invoices and payment inquiries.

ADDITIONAL INFORMATION

Skills

• Excellent communication, listening, and analytical skills; ability to work calmly and effectively in a high stress

environment; work well with others.

• Proficient in Microsoft Office (Excel, MSWord).

• Fluent in Spanish.



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