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OBJECTIVE

Nayan is seeking a Senior Manager position that will enable him to use and

grow his extensive IS management experience and that also presents to him

intellectual challenges to enrich his ability to think and innovate. He is

currently based out of Greater Chicago Area, however he will be willing to

relocate to areas for the right opportunity.

PROFILE

Area Of Years of Summary of Experience

Experience Experien

ce

Started career as programmer/analyst and progressed to

Overall 18 years senior leadership roles

Experience Experienced in diverse range information systems and

technologies

Worked with multi-cultural teams located in all major

continents across the globe

Has several years of Big 4 consulting experience

(Deloitte)

Numerous full cycle ERP implementation projects -

ERP/SAP 13 years including SAP and JE Edwards

Implementati Implemented solutions in multiple business areas : MTI,

on STP, PTC, RTR and STC

Significant Application integration experience using

multiple middleware tools

Significant application retirement experience as a

result of ERP implementation

Established ITIL based Incident, Problem & Change

AMS / 6 years Management procedures

Service Led effort on Continual Service Improvement and AMS

Delivery Transformation

Management Established processes for end-to-end support queue

management

Led initiative to translate "technical" SLAs to

"business" SLAs

Managed complex application landscape - SAP and non-SAP

applications

Promoted the concept of "customer satisfaction" in

addition to ticket resolution

Managed support vendor's SLAs

Served as 24x7 escalation point including Critical

Incidents in support operations

Implemented outsourced Service Delivery organization

Used Agile, PMM, SDLC, SAP-ASAP and JDE-Express

Program/Proj 13 years methodologies

ect Managed of scope and delivery of the programs and

Management projects end-to-end

Organized large and complex projects into smaller and

manageable sub-projects

Designed staffing plans and team structures

Used project management tools like Microsoft Project and

Sharepoint

Managed budgets - upto $12 million

Budget & 13 years Managed Cost Centers, SOW, supplier invoices and

Financial payments

Management Performed budget forecasting; spend planning and spend

tracking

Managed month-end and quarter-end financial closing

activities

Cost 7 Years Led initiatives around cost reduction to achieve

Optimization departmental cost saving targets

& Used techniques like RFPs, contract simplification and

Productivity staffing optimization

Generated sigficant savings - upto $15 million over

three years (starting 2014)

Onshore/Offs Used and optimized onshore/offshore model for cost and

hore 13 years quality efficiencies

Delivery Worked with offshore teams located in India, Brazil,

Model Mexico and Phillipines

Visted offshore locations of suppliers

Led effort in Unit, Integration, Regression and

Testing & 13 years Performance Testing

Quality Used techniques of manual and automated testing

Assurance Experienced in using a Centralized Testing Hub

Used HP Quality Center for test case management and

defect management

People 13 years Managed large teams of internals and externals (upto 120

Management people)

Performed employee counselling, goal setting and

performance reviews

Performed communications on compensation and bonus

RFP/Supplier Led RFP initiatives - inlcuding scoping, scorecarding,

Selection 7 years orals & supplier selection

Negotiated pricing; terms and conditions

Participated in RFP submissions as a bidder

(professional services provider)

Vendor & 7 years Directly managed vendors like IBM, Infosys and Deloitte

Contract

Management Managed vendor contracts including SOWs, scope and

pricing adjustment

Perfomed monthly/quarterly performance reviews of

vendors

Conducted User Satisfaction Surveys For vendors'

services

Provided feedback to vendors' account executives and

top internal IS executives

Executive-Le 7 years Worked directly with senior IT/IS leaders at CIO, VP and

vel Senior Director levels

Communicatio Prepared and delivered of meaningful reports and

ns presentations

Superior organization and communications skills

Other Skills Ongoing including listening skills

and Traits Strong work ethics and integrity; ability to act as an

owner

Strong appreciation for diversity and work-life balance

Speak four languages: English, Assamese, Hindi and

Bengali.

INDUSTRY EXPERIENCE

Industry Years Of Experience Companies Served

Consulting / Professional 10 years Deloitte, Xpedior, Transtech

Services

CPG - Food & Beverages 8 years Kraft Foods

CPG - Others 4 years Estee Lauder, Altocor,

Homedics, Officemax

Hi-tech/Telecommunications 5 years Spirent, AT&T, IBM

Industrials 5 years GE, Grainger, Autozone

Pharmaceuticals 1 year Baxter, Cardinal Health

TECHNOLOGIES, TOOLS & TRENDS

Technologies Tools Trends

SAP ECC, MDM, CRM, XI/PI, SharePoint Big Data, HANA, Hadoop

BI/BW Remedy; RingCentral Cloud, Virtualization

SAP Solution Manager Word, Excel, Social Media

ABAP, Java, .Net, COBOL PowerPoint Outsourcing

Control-M Visio BYOD

RDBMS/Oracle, SQL Server, Lync, LiveMeeting

DB2 Telepresence

WebMethods, TIBCO

JD Edwards, BroadVision,

Siebel

EMPLOYMENT HISTORY

. Kraft Foods IS Manager Jun 2006 - Current

. Deloitte Consulting Manager Feb 2001 - Jun 2006

. Xpedior Senior Consultant Apr 2000 - Dec 2000

. Transtech Senior Consultant Mar 1998 -Mar 2000

. Other Firms Analyst/Programmer Mar 1996 - Feb 1998

EDUCATION & CERTIFICATIONS

. BS in Electronics & Telecommunication Engineering

. Harvard Certification on Management Essentials

. ITIL Foundations Certification

DETAILED WORK EXPERIECE

Kraft Foods IS Manager, Application Support Governance Oct 2012 -

Current

Nayan currently provides leadership to establish processes on how changes

to Kraft's SAP (ECC, CRM, SCM and BI) and non-SAP production systems need

to handled to ensure continued system stability and availability. Nayan is

responsible to establish and enforce ITIL-based Incident Management,

Problem Management and Change Management procedures; oversee supplier's SLA

performance; manage corporate Production Support Calendar; oversee

ticket/incident trends and serve as an escalation point for application

support issues. Nayan also oversees Sarbanes-Oxley (SOX) compliance effort

in the Application Support area. Nayan manages an annual budget over $12

million that includes activities around cost center management, identifying

opportunities for cost/productivity savings, contract management with

suppliers, creation of spend plans, management of purchase orders, approval

of payments, and identification/resolution of of budget related issues.

Kraft Foods IS Manager, AMS Supplier Transition Sep 2013 - Dec 2013

Following the RFP initiative (as decribed below), Nayan led the significant

supplier transition effort from the exisitng supplier to the newly selected

supplier. This initiative was organized into a central Transition

Management Office (TMO - that Nayan led) and five functional sub-teams -

one per IS Service Delivery Stream at Kraft viz. Integrated Supply Chain,

Sales & Marketing, Corporate Functions, Chief Technology Office and

Strategy. During the three months of aggressive transition, Nayan oversaw

various phases including Knowledge Transfer, Secondary Support and Primary

Support - leading into the cutover. During this period, Nayan helped

enabling the logistical needs between the existing and the new suppliers;

helped define the key deliverables for each phases, measurement and

acceptance (pass/fail) criteria; actively led risk mitigation discussions;

provided input to supplier's staffing model; helped defined roles and

responsibilites of Kraft and supplier personnel and and established

constant alignment amongst numerous stakeholders and top level IS

executives including Kraft's CIO, Senior Directors and Directors.

Kraft Foods IS RFP Lead, RFP Initiative & Supplier Selection Jan 2013

- Aug 2013

In this role, Nayan led a massive RFP initiative (Request for Proposal) to

select a long term AMS (Application Maintenance Services) supplier to

provide end-to-end integrated production support of all SAP and non-SAP

aplications (around 200 applications in total). This RFP program was

organized into five sub-projects - one sub-project per IS Service Delivery

Stream at Kraft viz. Integrated Supply Chain, Sales & Marketing, Corporate

Functions, Chief Technology Office and Strategy. This initiative included

selecting one supplier from five top-notched competing companies. The

result of this initiative will enable Kraft to achive huge cost savings

(about $15 million over a period of three years) along with the significant

improvement of service quality and customer satisfaction. Nayan oversaw

this RFP program from start to finish - including the RFP scoping

activities (applications, queues and historical ticket volumes); review of

the proposals received from the suppliers; supplier scorecard preparation;

interfacing with Kraft's Supplier Management Team; interfacing with Kraft's

IS Procurement Team; leading supplier orals; and leading supplier

calibration and ranking discussion amongs key Kraft stakeholders. This

entire RFP program was successfully and smoothly delivered in a rapid

timeline.

Kraft Foods IS Manager, Plan-To-Cash Service Delivery Stream Jan 2011 -

Oct 2012

In this role, Nayan managed a large portfolio of over 20 distinct projects

within the Plan-To-Cash Service Delivery Stream at Kraft. Nayan's

responsibilities included overseeing the health of each individual project

from a milestone as well as budget standpoints. Overall, Nayan managed this

programs with annual budgets in the range of $10-12 million. In addition,

Nayan also led the annual portfolio planning activities for the with the

goal of creating the list of approved projects for the Plan-To-Cash Service

Delivery Stream for upcoming years. Key responsibilities included

establishing alignment with the sub-teams within the Plan-To-Cash area,

collecting data/details on potential projects, and vetting the projects in

multiple iterations based on business criticality, ROI, IRR and viability -

and finally getting budget approvals on the selected projects.

Kraft Foods IS Manager, Legacy Applications Retirement Apr 2010 - Oct

2012

As a result of the North American SAP implementation (as described below),

several key leagcy applications were retired and the corresponding

functionalities were redesigned and implemented in SAP. Nayan successfully

led a crucial initiative to retire Kraft's multiple important legacy

applications - including a legacy order processing application viz. COD

(Central Order Database), a planning and forecasting application and the

legacy master data application. These applications were considered

critical at Kraft - and hence this retirement initiative was complex, long

and needed careful planning. The complexity was caused by the numerous

applications that were interfaced to these applications and the remediating

all these dependent applications in a timely and orderly fashion without

disrupting business operations was a daunting initiative.

Kraft Foods IS Manager, SAP WRICEF Development Dec 2007 - Mar 2010

As a part of Catalyst, a massive $1 Billion North American SAP

implementation, development of custom WRICEF objects (Workflows, Reports,

Interfaces, Conversions, Enhancements and Forms) using ABAP, SAP XI/PI,

BI/BW and other releated technologies was a significant initiative by

itself. These WRICEFs were spread across multiple functional areas

including Material-To-Inventory (MTI), Order-To-Cash (OTC), Source-To-Pay

(STP), Record-To-Report (RTR) and Sell-To-Customer (STC). In total, over

2000 WRICEF objects were delivered as part of this implementation. Nayan

led a team of upto 120 people (onshore and offshore combined) that

comprised of external technical managers and developers from IBM and many

Kraft's internal team members and managed a budget of $12 million.

Kraft Foods Project Manager, PMO Of North American SAP Implementation

Feb 2007 - Dec 2007

The PMO was established to ensure that the North American SAP

implementation program was equipped with an detailed workplan, release

management strategy, tools, processes, templates, testing methodology and

various checks and balances needed to be successful. Nayan was a key player

in the early stage PMO - and with partnership with IBM, Nayan led

activities in the areas of workplan creation, establishing ASAP methodology

and deliverable templates, risk analysis and escalation and status

reporting.

Kraft Foods Program Manager, Global Application Upgrade & Remediation

Jun 2006 - Feb 2007

As part of Kraft's global infrastructure/IT outsourcing contract with HP,

Kraft was responsible for upgrading all applications, databases and

operating systems to the N-1 state, with N being the most recent

commercially available version. Nayan led the planning for this initiative,

with partnership with Infosys, that included over 3000 applications across

North America, Europe, Asia, Latin America and Africa. Deliverables

included an executable, multi-year and phase-by-phase workplan to upgrade

or retire applications and establishing stakeholder alignment in the

various regions.

Deloitte Estee Lauder Program Manager - SAP Integration Melville, NY

Nov 2005 - Jun 2006

Known as Strategic Modernization Initiative (SMI), this large-scale global

business re-engineering initiative used SAP as the core ERP package, MySAP

methodology and WebMethods middleware. Nayan managed the application

integration team of over 25 people that built over 200 SAP ABAP WRICEF

objects. In addition, Nayan helped define the direction, best practices and

processes for the newly formed Integration Competency Center at Estee

Lauder.

Deloitte Homedics Project Manager - Application Integration Commerce

Twshp, MI Apr 2004 - Oct 2005

Known as Project Delta, this mid-size business transformation initiative

used JD Edwards as the ERP system and WebMethods middleware. Nayan was

responsible for the RICEF (Reports, Interfaces, Conversions, Enhancements

and Forms) development activities and managed a team of over 15 people.

Deloitte Alticor Project Manager - Application Integration Grand

Rapids, MI Jan 2003 - Mar 2004

Known as Project Phoenix, this global business transformation initiative

used JD Edwards ERP system, Manugistics and Frictionless software, and

replaced over fifty legacy applications. Nayan led the application

integration team of over 15 people and managed the design and delivery of

numerous interfaces to/from JD Edwards ERP using WebMethods middleware.

Deloitte Cardinal Health Technical Lead - Application Integration

Somerset, NJ Sep 2002 - Dec 2002

In this JD Edwards implementation, Nayan was responsible for delivering

over ten interfaces between JD Edwards ERP and various legacy systems that

were built using various technologies including Oracle, AS-400, MQ-Series

etc.

Deloitte Baxter Technical Lead - Application Integration Deerfield,

IL Apr 2002 - Sep 2002

In this JD Edwards/EAI Implementation, Nayan was responsible for delivering

over ten interfaces between JD Edwards and various legacy systems for Sales

Orders, Shipments etc.

Deloitte Spirent Technical Developer Los Angeles, CA Feb 2001 - Mar

2002

Nayan was involved in the JD Edwards ERP implementation and led a team of

about 5 technical developers that was responsible for delivering interfaces

for Sales Orders, Customers, Inventory, Return Material Authorizations,

Shipments, Service Requests and Price Check.

Deloitte Pre-sales & Sales Responsibilities

Nayan was heavily involved in writing proposals and responses to RFPs as

part of pre-selling process of Deloitte - several of which ended with

"wins" for Deloitte. Nayan participated in multiple sales presentations and

oral sessions with various clients. In addition, Nayan successfully

identified opportunities for additional consulting services resulting in

increase in revenue for Deloitte.

Deloitte Internal Practice Development Responsibilities

Nayan was active in the areas of development of methodologies, best

practices, point-of-view (POV) and white papers and was active in

performing market and trend analysis of products available at various

times. He actively used contents from research firms like Gartner,

Forrester and IDC. He was part of teams who developed the JD Edwards

Express methodology, EAI Implementation methodology, creation of various

deliverable templates, compilation of best practices on EAI implementation

and POV on Project Fusion of Oracle Corporation.

Deloitte Recruiting, Counseling & Performance Reviews

Nayan was active in the recruiting events within Deloitte that including

experienced and fresh hires. He also was as a Counselor for other

consultants and senior consultants and helped these individuals in setting

career goals. Nayan was regularly involved in performance reviews of his

counselees.

Prior Experience Multiple Companies Multiple Locations Mar 1996 - Jan

2001

Nayan's prior experience was primarily in the consulting industry and he

served at various roles including technical lead/developer/analyst in USA

and India. During this time, he worked at multiple Fortune 500 corporations

including OfficeMax, Grainger, Southern Wine, AT&T, IBM, General Electric

and AutoZone. Nayan used variety of platforms and technologies in the area

of mainframe computing, client-server, eCommerce, databases and groupware.

Some of the products he used are: MVS, COBOL, DB2, JCL, CICS, Lotus Notes,

BroadVision, Java, WebMethods and JD Edwards.[pic]

NAYAN KASHYAP Address

251 Cobblestone Court

Email: accs80@r.postjobfree.com Schaumburg, IL

60173

Phone: 1-847-***-**** (Daytime) (Open To Relocation)

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