Terrance Riley

**** ********** ** *********, ** *0296 404-***-**** accs7u@r.postjobfree.com

Objective

To obtain a professional career in a professional environment to achieve a higher level of success in a workplace, also

to find a position that will enable me to use my strong organization skills, and educational background.

Profile

Motivated self starter with a strong desire to learn, Personable business professional with, great hand on skills and a

quick learner, Great interpersonal skills, and multiple task. And working in a team environment.

Able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily

transcend cultural differences. Thrive in deadline driven environments. Excellent team building skills.

Skills

1. Written Correspondence 6. Computer Savvy 11. Front Office Operations

2. General Office Skills 7. Customer Service 12. Professional Presentations

3. Retail and IT Experience 8. Scheduling 13. Mathematical Skills

4. Communication Skills 9. Marketing & Sales 14. Problem Solving Skills

5. Knowledge Of Bank 10. Cashier Savvy 15. College Student

Policies, procedures, and

systems

Employment History

STATE FARM – Alpharetta, GA

Claims July, 2013 to Present

Assisting staff in handling more complex issues, Answers telephone and written or Internet

based inquiries of a technical or complex nature from customers regarding company products. Support

is primarily related to external clients but may also assist/advise internal clients. Analyzes non routine

problems with nonfunctioning electro/mechanical equipment or software applications to identify

problem area(s) and recommend corrective action. Regularly requires deviation from standard screens,

scripts, and procedures. Maintains log of problems so that recurring problems can be reported to

product development. Handles problem resolution which may require follow up and/or escalation to a

higher level of expertise. Handles situations which require adaptation of response or extensive research

according to customer response. May orient, train, or check the work of other employees

BANK OF AMERICA – College Park, GA

Operation Rep December, 2011 to July, 2013

Receive mails and sort them per the department on daily basis, Ensured banking center operations

are in compliance with federal regulation, Indentified and acknowledged the areas to improve banking

center performance, Ensured policies and procedures compliance while processing transaction and

built customers confidence, Handling amounts of cash, Perform task of receiving cash and check for

deposit, verifies amount, and examines checks for endorsement., Assist clientele as they enter office

and via phone., Perform filing, data management, drafting and editing short office memos. Assist with

all other office administrative duties

SOURCE ONE DIRECT – Atlanta, GA

Data Management May, 2010 to January, 2012

Terrance Riley

Responsible for carrying out various data analytical task, Verifying data for particular job sheet.,

Handling customer change requests and implemented new feature suggestions, Makes complex

configuration changes, including set up, documentation testing, and promotion to production, Keeping

a number set Goal for production, Analyzing problems, and resolving the issues, Processing credit

cards, Making sure the credit cards match with each job sheet, Imputing information in the computer

Education

GEROGIA PERIMETER COLLEGE – Decatur, GA

Computer Science, Present GPA: 3.89/4.0

Other Skills

excellent communication and interpersonal skills

good standard of IT and numeracy

effective influencing and negotiation skills

strong customer focus

ability to work under pressure and to tight deadlines

analyzing and problem solving skills

commercial awareness

flexibility

strong time management skills

attention to detail

demonstrable leadership and management qualities

6337 Thornhedge Dr Riverdale, GA 30296 404-***-**** accs7u@r.postjobfree.com

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