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Customer Service Engineer

Location:
Plainfield, IN
Posted:
February 23, 2014

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Resume:

James

**** ***** ******** ******, ************, IN 46221 • 317-***-**** • accs3l@r.postjobfree.com

Radefeld

Professional Summary

IT Professional with a 16-year background in Windows administration, hardware and software troubleshooting and network

management. Talented at resolving highly technical Issues efficiently to maintain uptime and increase productivity levels. Vast

knowledge of server applications, as well as installation and configuration of servers, workstations, portable and mobile

devices. More than 6 years diversified network security expertise. Always focused on cultivating positive and productive

relationships

both internally and externally. Excellent customer service and product support abilities. Experience in desktop and network

support and configuration.

Skills McAfee antivirus/IPS and GFI anti spam system

Expert in Microsoft Windows and

Account security maintenance

Exchange RSA and Cisco VPN

VMware VSphere, ESXi

configuration and use Advanced

3rd party software installation and support

knowledge of network security

Data backup and recovery systems using BackUp Exec

HP and Cisco switches and

routers Advanced knowledge of Windows XP, Vista, 7, 8 and 8.1

Superb interpersonal skills

Work History

03/2001 to 01/2014

Network Administrator

Financial Center Federal Credit Union – 7101 East 56th Street, Indianapolis, IN 46226

Installed and manage Microsoft Windows 2003, 2008R2 server in a physical and virtual

environment

Set up and manage Active Directory structure, adding and editing GPO's as necessary

Set up and manage DNS and DHCP infrastructure

Transitioned Microsoft servers from physical to virtual using VMware VSphere, ESXi

Set up and manage domain wide McAfee antivirus solution, including EPolicy Orchestrator

Set up and manage McAfee Intrushield IPS systems, monitoring all incoming and outgoing data for anomalies

Set up and manage Websense Web Securities, monitoring all web traffic

Implemented and manage Watchguard and Cisco firewalls, HP and Cisco switches

Installed and manage IPSwitch WhatsUp Gold to review logs for all networking devices for unresolved abnormalities and

problems

Communicated with vendors to resolve WAN outages and periods of reduced performance

Kept up-to-date on new developments in computer and network security, as well as all other installed products

Diagnosed system hardware and software problems using advanced root-cause analysis

Defined security requirements for computer systems, including servers, workstations and mobile devices

Maintain system back-ups using BackUp Exec

Maintain current patch levels for all vendor software on all servers and workstations

Provide tier 2 and tier 3 support for team members and all end users

Participate in disaster recovery planning and testing

Certifications

CompTIA A+

MCSE

SANS GSEC

Professional referrences

Greg Schmeisser

1255 Woodcrest Dr.

New Castle, IN 47362

765-***-**** (cell)

accs3l@r.postjobfree.com

Greg Schmeisser

Corporate Contracts & Procurement Director

First Merchants Corporation O:

765-***-****

accs3l@r.postjobfree.com

PO Box 549

Daleville, IN 47334

Le e Cramer

1038 Bristol Rd

Indianapolis, IN 46280

317-***-****

l accs3l@r.postjobfree.com

Converged Engineer

NACR

9345 Delegates Row

Indianapolis, IN 46240

Phone: 317-***-****

Mobile: 317-***-****

www.nacr.com

Greg Hunter

Data Analyst

7351 Shadeland Station Way

Indianapolis, IN 46256

765-***-****

accs3l@r.postjobfree.com



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