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Insurance Sales

Location:
San Diego, CA
Posted:
February 23, 2014

Contact this candidate

Resume:

Deanna l. Townsend

**** ******** ***.

La Mesa, CA 91941

702-***-****

accs30@r.postjobfree.com

accs30@r.postjobfree.com

profile

Over 20 years of administrative and call center

experience. Professional, adept at working in

fast-paced environments with the public face to

face and on the phones. Strong organizational,

leadership and interpersonal skills. Skillful

and dedicated with experience in the

coordination, and support of daily operational

and administrative functions and the ability to

establish excellent rapport with individuals at

all levels.

additional skills

Proficient in MS Word, Outlook, Typing Speed 40 WPM accurately, Customer Relations,

Administrative Support, Marketing, Organization, Promoting development among team

members, Multi-tasking and Heavy phone volumes. Skilled in time/work flow.

education

Licensed in Property and Casualty Insurance 2000.

Licensed in Life/Health Insurance in 2006.

experience – Insurance/administrative

The Hartford Insurance

2002 to Current

Insurance Sales/Call Center

Senior Service Consultant

• Taking incoming calls from established

customers, answering their questions

regarding automobile and homeowners

insurance.

• Providing quotations, counseling clients

on policy coverage and providing

information to affect policy changes or

to resolve customer issues.

• Faxing, emailing, multi-tasking screens

on Windows-based programs

• Serve as a technical resource, coach and

trainer within and across teams.

• Mentored junior staff members and

promote change to coworkers.

Consumer Affairs Representative

• Responds either verbally or by written

communication to AARP Customers

• Attorneys, Media, State and federal

regulatory agencies,

• Consumer advocate groups, Legislators

on behalf of The Hartford

• Research and respond to complaints

and inquiries regarding AARP &

Agency Automobile and Homeowners

Insurance Program

• Received information through direct

mail, telephone, through our regional or

corporate office.

Western Pacific Insurance

Insurance Sales

Lake Mead Marina

Office Assistant

• Accounting department, run

nightly reports and prepare next day’s

2

logs and schedule.

• Incoming calls, messages and

email inquiries, front desk and boat

rentals.

experience – construction

Las Vegas, NV

M & H Building Specialties/ Penta Building

Group/ Perini Building Group

Laborer with Union local 872

• Certified to drive fork lift, build

scaffold, flag, pour concrete, asbestos

trained, OSHA 10 trained. Certified

flagger.

• Final clean-up crew

References furnished Upon Request

3



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