Deanna l. Townsend
La Mesa, CA 91941
accs30@r.postjobfree.com
accs30@r.postjobfree.com
profile
Over 20 years of administrative and call center
experience. Professional, adept at working in
fast-paced environments with the public face to
face and on the phones. Strong organizational,
leadership and interpersonal skills. Skillful
and dedicated with experience in the
coordination, and support of daily operational
and administrative functions and the ability to
establish excellent rapport with individuals at
all levels.
additional skills
Proficient in MS Word, Outlook, Typing Speed 40 WPM accurately, Customer Relations,
Administrative Support, Marketing, Organization, Promoting development among team
members, Multi-tasking and Heavy phone volumes. Skilled in time/work flow.
education
Licensed in Property and Casualty Insurance 2000.
Licensed in Life/Health Insurance in 2006.
experience – Insurance/administrative
The Hartford Insurance
2002 to Current
Insurance Sales/Call Center
Senior Service Consultant
• Taking incoming calls from established
customers, answering their questions
regarding automobile and homeowners
insurance.
• Providing quotations, counseling clients
on policy coverage and providing
information to affect policy changes or
to resolve customer issues.
• Faxing, emailing, multi-tasking screens
on Windows-based programs
• Serve as a technical resource, coach and
trainer within and across teams.
• Mentored junior staff members and
promote change to coworkers.
Consumer Affairs Representative
• Responds either verbally or by written
communication to AARP Customers
• Attorneys, Media, State and federal
regulatory agencies,
• Consumer advocate groups, Legislators
on behalf of The Hartford
• Research and respond to complaints
and inquiries regarding AARP &
Agency Automobile and Homeowners
Insurance Program
• Received information through direct
mail, telephone, through our regional or
corporate office.
Western Pacific Insurance
Insurance Sales
Lake Mead Marina
Office Assistant
• Accounting department, run
nightly reports and prepare next day’s
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logs and schedule.
• Incoming calls, messages and
email inquiries, front desk and boat
rentals.
experience – construction
Las Vegas, NV
M & H Building Specialties/ Penta Building
Group/ Perini Building Group
Laborer with Union local 872
• Certified to drive fork lift, build
scaffold, flag, pour concrete, asbestos
trained, OSHA 10 trained. Certified
flagger.
• Final clean-up crew
References furnished Upon Request
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