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Customer Service Technician

Location:
Tucson, AZ
Posted:
February 23, 2014

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Resume:

Tracy Martinez

**** * ******* ***

Tucson, AZ ***47

Phone: 520-***-**** Email: accs2r@r.postjobfree.com

EDUCATIONAL QUALIFICATION

Oakland Community College

Oakland, Michigan

-Obtained my Associates in General Studies degree

WORKING EXPERIENCE

Addecco

-contractor for OptumRx

Tucson,Arizona

12/2013-current

1.answer patient question

2.filled rx’s for mail order

3.customer service

Albertsons/Osco Pharmacy

Tucson, Arizona

September 2007 – Current

Certified Pharmacy Technician

1. -Enter in patient profiles and prescriptions into medication input software system

2. -Communicates directly with doctor\'s office via fax or telephone

3. -Assist pharmacist is directing patients questions whether at the counter or on the telephone

4. -Provides friendly customer service at prescription drop off and pick up window

5. -Efficiently inputs all prescriptions and counts all medication for pharmacist to check

6. -Excellent customer service skills

7. -Knowledge of ordering the appropriate medications via our warehouse and McKesson

8. -Assists patients to my ability with whatever they need

St John’s Hospital

Detroit, Michigan

04/16/2001 – 09/27/2003

Pharmacy Technician

1. -Assist pharmacist in obtaining hospital orders

2. -Prepared all IV medications, TPN’S and Chemo’s for patients in the hospital

3. -answered and helped the doctor’s and nurses via window or phone

4. -filled inpatient medication carts to be taken to the varies floors of the hospital

5. -filled crash carts/ambulance boxes as they are brought to the pharmacy

6. -packaged medication to be loaded into the Robot

7. -compounding medications that needed to be stocked on the floors

SKILLS

1. -Strong background in FDA drug safety guidelines

2. -Excellent telephone etiquette

3. -Exceptional patient care and interaction

4. -Extensive Medical terminology

5. -Drug distribution professional

6. -HIPPA trained

7. -Medication compounding expert

8. -Counting and pouring expertise

9. -Strong decision making ability

10. -Both hospital and retail experienced

11. -Proficient in printing out information needed for doctors to obtain Prior Authorizations

Licenses

Arizona State Board of Pharmacy License

- Licenses NO:T014514 exp 10/31/2014

Certified Pharmacy Technician (CPhT)

- Certification number:5801-0701-0062-060 exp 11/30/2013

References

-available upon request



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