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Manager Customer Service

Location:
Brook Park, OH
Posted:
February 23, 2014

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Resume:

Evan J. Zupancic **** Fitch Road •North Olmsted, Ohio 44070

216-***-**** • accs1i@r.postjobfree.com

Experienced Purchasing Director

Leader with progressive experience in procurement management of a range of materials to include but not limited to food,

beverage, janitorial, printing supplies and services. Proven ability to lead cross functional teams, negotiate contracts, develop

vendor relationships, utilize accounting software, complete cost analysis and generate purchase orders.

Core Competencies

Training & Development •Conflict Resolution • Inventory Control• Verifications •Negotiation Strategy •Team

Leadership •Sourcing •Inventory Management & Cost Control

Professional Experience

Bolton Square Hotel Company, Cleveland, Ohio 1989 - Present

Dba InterContinental Conference Center Hotel, InterContinental Suite Hotel, Cleveland Clinic Guest House, Omni

International Hotel, The Clinic Center Hotel

Purchasing Manager 1993 – Present

• Managerial oversight of two departments: purchasing & receiving as well as food and beverage store rooms

• Calculate figures for food inventories, orders and costs.

• Maintains clear and organized records to ensure all reports and invoices are filed and stored properly.

• Post invoices using Adaco program, serve as software Administrator training employees in Cleveland, Boston, Aruba

and New York.

• Complete requisition forms for inventory and supplies, verify inventory received and complete logs.

• Reconcile shipping invoices and receive reports to ensure count accuracy.

• Receive, unload, and process deliveries.

• Perform personal shopping duties for delegations and other VIP guests.

• Troubleshoot vendor delivery issues and oversee return process.

• Monitor food prices weekly to ensure best price is paid to control food costs.

• Adhere to food safety and handling policies and procedures across all food-related areas (Steritech Certified)

• Adhere to State rules and regulations regarding Alcohol purchase.

• Report accidents, injuries, and unsafe working conditions – complete safety trainings.

Stewarding Manager

• Responsible for the sanitation, purchasing and inventory control of the Food and Beverage department.

• Receive, unload and process deliveries for the entire hotel complex.

Fazio Supermarkets, Cleveland, Ohio

Store Co-Manager

• Held positions of increasing responsibility including bagger, cashier, stock person, frozen food department assistant,

dairy department assistant, dairy department manager and store co-manager.

• Ensure that grocery store is ready for business, stocked and maintained throughout the day.

• Protect company assets: maintain and control inventories.

• Schedule department staff to maximize customer service and fulfill business needs.

• Address and respond to customer inquiries, ensure an enjoyable shopping experience for customers.

• Ensure product quality through correct ordering, receiving, inspection, handling, and labeling, pricing and stock

rotation.

• Participate as a key member of the store team, providing leadership to staff.

Education

Cleveland State University - Bachelor of Science-Business Administration

Software and Hardware Proficiency

Microsoft Office Suite, all versions and components.

Adaco Accounting Software (Administrator)



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