Betzy M. Rodriguez

*** ********* *****

Lithonia, Georgia 30038

accrub@r.postjobfree.com

860-***-****

Summary Statement

Extensive experience in Sales and Customer Service in Retail and Health

Care; which includes training and supporting new employees. Assisted in

Organizing and developing departmental procedures. A highly organized, bi-

lingual (Fluent in Spanish), detail oriented, team oriented, problem-

solving individual with exceptional interpersonal skills.

Experience

Raytel Cardiac Services, Windsor, June 2010- November 2013

Connecticut

Customer Care Representative/Training Coordinator

Responsibilities:

. Analyzed patient-customer information on enrollments and determined

appropriate service line (i.e. Arrhythmia home monitoring and INR at

home testing).

. In charge of resolving all issues and questions regarding patient

enrollments and other patient concerns.

. Audited all referrals and patient accounts to ensure completion,

accuracy and to ensure all records were compliant with state and

federal guidelines.

. Expedited enrollments, verified health insurance, and scheduled

patients for appropriate service line when necessary.

. Completed all work duties while providing superior customer service to

internal and external contacts or patients.

Accomplishments:

. Assumed responsibilities as a Training Coordinator and successfully

trained and ensured all employees were cross-trained in the department

within three months.

. Trained and Developed all new associates in the department and ensured

new and current associates followed departmental processes and

procedures.

. Contributed to increase in customer satisfaction.

Best Buy, West August 2009 - June 2010 October 2012 - February

Hartford, 2013

Connecticut

Best Buy Mobile Consultant

Responsibilities:

. Developed new prospects and interacted with new customers.

. Educated customers through product demonstrations.

. Provided excellent customer service and educated customers regarding

the benefits of the products and services.

Sales Associate (Home Theatre)

Responsibilities

. Analyzed business trends to develop strategies in order to drive

profitable sales increases for the home theatre department and the

store.

. Responsible for developing and tracking comprehensive training

programs for new associates.

. Provided excellent customer service and ensured that I am meeting

customer needs.

Accomplishments:

. Introduced new products and services and increased attachment and

services sales

Wal-Mart, East Windsor, Connecticut June 2008 - August 2009

Customer Service Associate

Responsibilities:

. Track record of greeting customers in a polite and friendly manner.

. In charge of assisting customers with their exchanges, returns, and

MoneyGram transactions.

. Familiar with functioning a cash register for all transactions,

returns and exchanges, and MoneyGram policies and equipment.

. Excelled in effective and positive communications with customers.

. Answered incoming phone calls and assisted customers with their

questions and concerns.

Cashier

Responsibilities:

. Hands-on experiences in accepting payments from customers, giving

change and receipts.

. Highly skilled in using cash registers, register scanners, and

calculators.

Accomplishments:

. Promoted to Customer Service Associate in three months.

Education, Professional Development and Training

Masters Business/Human Resources, University of Phoenix - Phoenix, AZ

Bachelors Science/Healthcare Administration, University of Phoenix -

Phoenix, AZ

Technical Skills

Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint,

Internet Explorer, Typing Speed 50-60 wpm, Knowledge of 10 Key

Reference

Available Upon Request

Contact this candidate