Cathy Hoover

** ***** ******

Pittston, PA *****

570-***-****

accrso@r.postjobfree.com

Experience

Wells Fargo: Lead Teller

Dec 2006- PRESENT

. Responsible for overseeing teller line in manager's absence.

. Handling approvals and overrides.

. Ensuring all employees are in compliance with operations.

. Capable of completing transactions on SVT.

. Printing end of day reports.

. Taking all training required to perform job efficiently.

. Managed the order of supplies needed for branch.

. Review logs to ensure completion and accuracy.

. Providing a positive attitude and outlook to tellers regarding

solutions.

. Learned to delegate and utilize time management skills.

. Exceeded monthly referral quotas.

M&T Bank: Senior Teller

Sept 2004-Dec 2006

. Responsible for overseeing teller line in manager's absence.

. Responsible for completing transactions in a timely and

professional manner.

. Handled reports, logs, and ordering.

. Completed a mandatory class on diversity.

. Learned how to manage customer service situations.

. Was efficient in delegation and time management.

. Exceeded monthly referral quotas.

Skills

. Efficient in Microsoft Work and Excel.

. Capable of utilizing email, printers, fax machines, etc.

. Efficient in SVT, SVP, and Hogan.

** References given upon request.

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