JOHN L. HOH, JR.

*** ******* **** **., #*

North Prairie, Wisconsin 53153

262-***-**** (cell)

414-***-**** (cell)

accrqh@r.postjobfree.com

TECHNICAL WRITER

Eighteen year veteran of technical writing producing operator/user,

service, man-machine interface, and software manuals for electronics and

mechanical applications. Veteran of documenting a variety of software

applications from medical devices, avionics, and emissions test stations.

Ability to learn new software applications as needed with quick ramp-up.

Ability to work with Subject Matter Experts (SMEs) to write for clarity and

accuracy. Edited peer documents.

1 PROFESSIONAL BACKGROUND

GENESIS 10, Milwaukee, Wisconsin 2013-current

(worked for client GE HEALTHCARE, Milwaukee and Waukesha, Wisconsin 2013-

current)

1 Contract Technical Writer

Responsible for developing and writing sales training material for client

company in medical field. Assisted in process documentation. Developed

service and installation material for new PET/MR.

. Developing processes for emerging modality.

. Research and develop Field Replaceable Unit (FRU) manual.

[pic] Helped with development of service library for new PET/MR model

in XML.

1

2 SALEM LUTHERAN CHURCH, Milwaukee, Wisconsin 2012-2013

Office Manager (Part-time)

Responsible for running church office, developing promotional pieces for

events and ministries, coordinating and organizing special events

throughout the year, writing grant proposals. As a volunteer member teach

Bible class, head Education and Evangelism committee.

. Developing processes for office efficiency.

. Began work on fund raising and grant writing endeavors (on-going)

3

4 APPLUS AUTOLOGIC INC, Sussex, Wisconsin 2011-2012

Senior Technical Writer

Responsible for documenting user and service documentation, included parts

lists, for automotive emission test equipment.

[pic] Led efforts to create processes and procedures for a growing

company.

[pic] Created template and standards for all documents going to end

user.

[pic] Drive implementation of requirements and specification documents

for internal use.

5

6 ASTRONAUTICS CORPORATION OF AMERICA, Milwaukee, Wisconsin 2008-2011

Senior Technical Writer

Led team in researching, recommending, and installing content management

system for the implementation of system for creation of user content in

XML. Research and create documentation for aviation navigation systems.

Trained in XML S1000D and Simplified Technical English. Create work

instructions to streamline and make processes consistent.

[pic] Led efforts to supply EDI messages for S2000M provisioning.

[pic] Led implementation of S1000D tools and training.

[pic] Quickly grasped concepts of S1000D and made lead for effort

during training.

[pic] Develop content in S1000D XML.

[pic] Trained in S2000M Provisioning applications.

[pic] Independently learned about Provisioning and the intricacies

involved.

[pic] Presented to the Society of Technical Communicators on S1000D

and Simplified Technical English (STE).

UNITED STATES CENSUS BUREAU, Milwaukee, Wisconsin 2000, 2010

Non-Response Follow Up (NRFU) Enumerator

Visit homes where residents did not submit voluntary census forms, take

information from residents for federal census purpose.

GENESIS 10, Milwaukee, Wisconsin 2006-2008

(worked for client GE HEALTHCARE, Milwaukee and Waukesha, Wisconsin 2006-

2007)

2 Contract Technical Writer

Responsible for developing and writing sales training material for client

company in medical field. Assisted in process documentation. Developed

service material for x-ray, MRI.

[pic] Assisted in developing term dictionary pertinent to the

interventional cardiology field.

[pic] Developed sections on heart anatomy, physiology, pathology,

heart treatment spaces in the hospital, and heart procedures.

[pic] Developed and maintained FrameMaker template for materials,

including hypertexts internally within documents as well as to

external sites for an interactive reference material.

[pic] Helped develop and write processes for FDA systems remediation.

[pic] Helped with development of service library for new X-ray model.

[pic] Learned InterLeaf application "on the fly" on a two month

assignment with X-ray.

[pic] Helped with development of service library for new MRI model in

XML.

CRITICARE SYSTEMS INC, Waukesha, Wisconsin 2003-2006

3 Manager, Customer Documentation

1 KEY TECHNICAL SERVICES, Milwaukee, Wisconsin 2002-2003

(worked for client CRITICARE SYSTEMS INC, Waukesha, Wisconsin)

4 Contract Technical Writer

Responsible for overseeing all customer-oriented literature related to

patient monitoring equipment and anesthesia agent monitors, including user

and service manuals, sell sheets, product labels, and proof-reading the web

site and corporate communications. Responsible for co-ordination of

translations.

[pic] Assisted in developing and maintaining glossaries and in-country

review contacts for European languages. Manage, organize translations

of user documentation.

[pic] Developed tracking system to track the development of over 120

labels for use with OEM client product.

[pic] Developed template for creation of user and service manuals that

cut development time by one-third.

[pic] Assisted in development of new sell sheets.

GE MEDICAL SYSTEMS INFORMATION TECHNOLOGIES (MARQUETTE MEDICAL SYSTEMS),

Milwaukee, Wisconsin 1997- 2002

5 Technical Writer

Responsible for researching and writing service manuals for medical

(hospital) monitoring equipment. Target audience of manuals were users,

installers, and service personnel. Macintosh and PC environment.

[pic] Lead team to map department processes to make processes more

streamlined and efficient.

[pic] Designed database to track manuals and the product cycles the

manuals correspond to.

[pic] Assisted in VCP initiative to publish service manuals on CD

rather than paper and cut production costs 60%.

[pic] Became expert in OEM product that I documented and was able to

assist team in developing training, marketing material. Included

translation of engineering documentation and test procedures from

Hebrew.

1

WRJC RADIO (AM/FM), Mauston, Wisconsin 1997

WRJN RADIO (AM), Racine, Wisconsin 1998

On-Air Personality, Producer

Maintain integrity of on-air broadcasts, monitor AM sports broadcast while

hosting FM on-air content. Monitor national show feeds. Organize and

produce shows of local origination.

BEST POWER (UNIT OF GENERAL SIGNAL), Necedah, Wisconsin 1996-1997, 1995-

1996

6 Senior Technical Writer

Responsible for researching and writing technical manuals for

Uninterruptible Power Systems (UPS) and emergency lighting products. Target

audience of manuals were users, installers, and service personnel.

. Major revisions to four service manuals for Uninterruptible Power

Systems (UPS) based on feedback from service technicians. Manuals

greatly increased troubleshooting proficiency of field technicians.

. Aided in development of service intranet giving factory service

technician up-to-date information in a user-friendly format.

. Designed logo and developed slogan for service department promotional

use.

. Assisted the development of two service manuals which resulted in a

savings to the company of $50,000 per manual.

. Successfully researched, tested, and documented service procedures for

retrofit design for current and future customers.

. Developed OEM manual under deadline for a major client with little

prior knowledge of the product with the result that the client chose

the product for a multi-million dollar sale.

C. G. BRETTING MFG. CO., INC., Ashland, Wisconsin 1996

7 Contract Technical Writer

Responsible for researching and writing user and service literature and

parts manuals for mechanical napkin folders (paper converting). Responsible

for all new illustrations.

[pic] Completed over 20 manuals in a four (4) month assignment.

[pic] Helped develop database to aid in development of future manuals.

[pic] Edited peer documents, aided in redesigning format of manuals

for ease of use by customer.

[pic] Learned FrameMaker with minimal training, named to style

committee.

1 DUAL-LITE (UNIT OF GENERAL SIGNAL), Necedah, Wisconsin 1996

8 Contract Technical Writer

Responsible for researching and writing service literature for current

product and user documentation for new product. Responsible for all new

illustrations.

[pic] Completed contract projects under deadline.

[pic] Completed additional work not covered under original contract.

[pic] Completed two service manuals for emergency lighting systems

which saved the company $50,000 in development costs.

EDUCATION

1 NORTHWESTERN COLLEGE, Watertown, Wisconsin

[pic] B.A., Communications, 1986

[pic] Emphasis on writing and foreign languages (Latin, German, Greek,

Hebrew)

[pic] Dr. Ott Award for writing excellence

WISCONSIN LUTHERAN SEMINARY, Mequon, Wisconsin, 1986-1989

BETHANY EVANGELICAL LUTHERAN SEMIARY, Mankato, Minnesota, 1992-1993

[pic] Studied Theology and pastoral ministry

[pic] Studies included extensive use of languages-English, Greek,

Hebrew, Aramaic

SOFTWARE SKILLS

[pic] Windows: ArborText (eCLS), FrameMaker, Quark Xpress, PageMaker,

Provisioning Manager, IBM Rational DOORS, WordPerfect for Windows,

Word for Windows, Interleaf/Quicksilver, PowerPoint, MS Visio, Adobe

RoboHelp, Adobe Photoshop, Adobe Illustrator, CorelDraw, EZTop Cad,

Snag-It, MicroGraphix, Lotus cc:Mail, In Touch, Image Stream, HiJaak

Pro, and Paint Shop Pro.

[pic] Macintosh: FrameMaker, PageMaker, Word for Macintosh, MacWrite,

Adobe Photoshop, Adobe Illustrator, Eudora, CadMover, and Inverter Pro

. Miscellaneous OS: WordStar (MS-DOS) and LocoScript (CP/M).

. Working knowledge of HTML, XML (both DITA and S1000D), and

provisioning using S2000M. (Provisioning includes knowledge of EDI

methods and protocols.)

TRAINING

[pic] MAVIS AND MOORE seminar on desktop publishing, September 1995.

[pic] System theory of operations and servicing of ferro-resonant

transformer-based systems and electronics, April 1995.

[pic] System theory of operation, UL guidelines, and servicing of

emergency lighting systems, June 1995 and April 1996.

[pic] Windows 95 training through Best Power, May 1997.

[pic] FrameMaker training through Enpro in Milwaukee, October 1997.

[pic] Adobe Photoshop training through MacTraining Enterprises in

Milwaukee, February 1998.

[pic] Introduction to Anatomy, Physiology, and Pathology of the Heart,

GE Healthcare CBT, March 2007.

[pic] Introduction to PACS, X-ray, Cath/EP Lab, and CT systems, GE

Healthcare CBT, March 2007.

[pic] X-ray theory and operation, GE Healthcare CBT, July 2007.

[pic] Radiation and hazard safety training, GE Healthcare CBT, July

2007.

[pic] MRI theory and operation, GE Healthcare CBT, October 2007.

[pic] MRI safety training, GE Healthcare CBT, October 2007.

[pic] Quality Design training, March 2008

[pic] Simplified Technical English, November 2008 (Smart

Communications)

[pic] XML S1000D, December 2008 (Raytheon)

[pic] S2000M Provisioning, July 2010 (PTI)

2 PUBLISHED

Over twenty books and several eBooks published:

. The Church on the Web

. An Angel Named Carol (childrens book)

. Santa Claus: Is He For Your Child?

. Silent Meditations on a Silent Night

. Praises to Hymn

. Carol Lines to Hymn

. The Twelve Days of Christmas: A Carol Catechism

. Immanuel! God is Still With Us!

. A Growing Light: Advent Meditations

. To Survey the Rugged Cross: A Holy Week Reflection

. Extra! Extra! What the Press May Have Reported on that First Holy Week

. Scriptural Handbook to "What's Going on Among the Lutherans?"

. Scripture Answers its Liberal Critics: A Companion Workbook

. Places of the Reformation

. Leaders of the Reformation

. Heritage of the Lutheran Reformation

. Reflections on the Lutheran Reformation

. An Apology of the Lutheran Faith

. Make Disciples-Baptize Them

Numerous articles published in various magazines and newspapers. Also write

for and edit websites for several groups.[pic][pic][pic][pic][pic]

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