Gary Lavoe Hartley

*** *. ******** ******* ****, Ok 73110

405-***-****

accrqd@r.postjobfree.com

Summery of Qualifications

Budget planning, recruitment, staffing, inventory control, facilities management,

customer service, management training, and problem solving

Work Experience

Pest Control Technician 2011-2014

Terminix 9340 S. Pole Rd. Moore, OK

Inspected buildings and outside areas regularly to detect signs of infestation

Provided pest control services to businesses and residences

Determined type of treatment required

Prepared and sprayed chemical mixtures on infested areas to kill

insects, rodents, and other pests

Maintain high service standards all accounts

Agent 2009-2011

Bankers Life and Casualty 1300 S. Meridian #125 OKC, OK

Customize insurance programs to suit individual customers.

Ensure that policy requirements are fulfilled, including any necessary medical examinations and

completion of appropriate forms.

Calculate premiums and establish payment method.

Interview prospective clients to obtain data about their financial recourses and needs, the physical condition

of the person to be insured, and discuss any existing coverage.

Perform administrative tasks such as maintaining records and handling policy deliveries.

Asst. Manager 2007-2009

McAlister's Deli 8700 Kickapoo Shawnee, OK

Responsible for the daily activities of a $1.7 million restaurant

Helped develop and implement inventory control action plans

Oversaw the hiring and training of up to 100 crew and crew trainers for the Shawnee

store opening

Directly involved in the implementation of successful food quality and cost saving

action plans

Planned crew schedules to ensure adequate staffing was present to meet

customer's needs

Helped develop the training program used in many of the McAlister's in the OKC area

Involved in the development of a swing manager training class to be used in the OKC area

Asst. Manager 2006-2007

Panera Bread 4401W. Memorial Oklahoma City, OK

Responsible for the daily activities of a $2.1 million bakery-café

Oversaw the hiring, training, and development of 30 crew and crew trainers

Helped develop and implement inventory control action plans

Planned crew schedules to ensure adequate staffing was present to meet

customer's needs

Store Manager/ Asst. Manager/ Swing Manager 2000-2006

McDonald's 7525 S. Western Oklahoma City, OK

Responsible for the daily activities of a $2.7 million fast food restaurant

Ensured QSC&V (Quality, Service, Cleanliness, and Value) at the restaurant

Participated in the planning and development of monthly budgets for the restaurant

Prepared and presented weekly and monthly reports to my supervisor and ops expert

Managed all purchasing, inventory, and replenishment programs

Directly involved in the implementation of successful food cost actions plans

Coordinate employee and management training to enhance customer service

Strong focus on promotion and management development

Developed and executed local store marketing plan

Education

McDonald's Manager training school 2004

Hamburger University, Chicago, IL

BA, the Application of Applied Leadership 2002

Southwestern College of Christian Ministries Bethany, Ok

BFA, Advertising Design/ Marketing (lacking 16 hours) 2000

Oklahoma Christian University Edmond, Ok

Other Courses and Educational Experience

Basic Shift Management

Advanced Shift Management

Effective Management Principles

Restaurant Leadership Practices

Serve Safe

Cost of Sales class for McAlister's Deli

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