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Customer Service Sales

Location:
Miami, FL
Posted:
February 20, 2014

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Resume:

Ryan Sarosy

***** ** ***** **

Miami, FL *****

505-***-****

Email: accroy@r.postjobfree.com

EMPLOYMENT HISTORY

Administrative Assistant

*/** - **/** ******* Aerospace (previously contracted to CC&G)

Albuquerque, NM

. Obtained Department of Defense (DoD) Secret Clearance for the Space

Vehicles Directorate.

. Assisted Business Office with "checkbooks," mis-postings research, Job

Order Number (JON) creation, and civilian labor reconciliation (basic

financial analyst skills).

. Maintained and updated files for financial records.

. Created and maintained spreadsheet of appropriate labor allocations

and personnel.

. Created, tracked, and maintained records of personnel leave requests.

. Entered timesheet information into Job Order Cost Accounting System

(JOCAS) for division.

. Created travel orders for division personnel in Defense Travel System

(DTS) and ensured proper budget lines of accounting (LOAs) were being

utilized.

. Tracked all division travel to maintain a travel spreadsheet for

division chief approval.

. Created invitational orders for non-DoD personnel to travel for

division programs. Acted as Point of Contact (POC) to get proper

information for travel vouchers/reimbursements.

. Assisted division POC with preparation of Space Experiments and Review

Boards (SERB) to include editing and formatting proposal briefs,

booking conference rooms, and ensuring access was only given to

cleared personnel.

. Managed Research and Development (R&D) Case Files in accordance with

regulations.

. Division POC for Division Chief and Deputy Division Chief schedules.

. Responsible for writing and distributing front office direction to

division personnel.

. Compiled, edited, and distributed the Weekly Activity Report (WAR)

inputs from Program Managers to division and directorate Front

Offices.

. Sorted and delivered all division and branch mail, including

classified packages.

. Updated and maintained all division information in the LiveLink

system.

. Ensured proper destruction of materials in accordance with Air Force

regulations.

. Inventoried and replenished supplies for the division.

Customer Assistant Supervisor

10/05 - 04/10 Best Buy Albuquerque,

NM

. Managed 20-25 employees, to include schedule creation, evaluations,

training sessions and monthly sales strategies.

. Created monthly business plans to correct shortfall of sales metrics.

. Reconciled cash registers at end of day and reconciled bank statements

monthly.

. Audited personnel files to maintain Department of Labor standards and

Best Buy requirements.

. Maintained inventory levels and implemented inventory controls.

. Engaged in customer service on a daily basis, working with customers

to answer questions or concerns, update them on new technology and

match them to the proper product.

Customer Service Representative

02/05 - 10/05 Bank of America Albuquerque,

NM

. Assisted customers with account reconciliations.

. Reviewed customer accounts for fraudulent charges and reporting

suspicious charges to appropriate personnel.

. Assisted customers in establishing or changing accounts.

Sales Associate

08/04 - 11/04 EB Games Orlando, FL

. Responsible for daily cash transactions.

. Strong knowledge of gaming systems, and computers to ensure quality

customer service.

. Performed general inventory duties.

. Managed and oversaw receiving and shipping.

. Assisted with general cleaning and maintenance.

Manager

06/01 - 7/04 Grandy's Restaurant

Albuquerque, NM

. Responsible for daily cash transactions and deposits.

. Interviewed, hired, and trained new employees.

. Provided friendly, conscientious customer service.

. Managed daily operations.

. Promoted from bussing tables, to cashier, to management.

COMPUTER SKILLS

Microsoft Office

Job Order Cost Accounting System (JOCAS)

Commanders Resource Information System (CRIS)

Automated Business Services System (ABSS)

Defense Travel System (DTS)

InfoCenter

Sharepoint

Livelink

Wide Area Work Flow (WAWF)

Clarity

Superior ability to quickly acquire proficiency with computer software

REFERENCES

Shaneene Mirabal - 505-***-****

Jim Meub - 505-***-****

Heather Schroeder - 505-***-****



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