Paul Shagawat

** **** **** ****, *******, NJ ****3 • 201-***-**** • accrlo@r.postjobfree.com

Summary

Operations leader with a proven ability to drive business growth and lead change initiatives. Specializing in

Software Application Support which includes managing Product Support and Development teams. Ability to

develop high performance teams and create cross-functional relationships, complemented by superior

troubleshooting skills.

Work Experience

Director of Operations

Premiere Energy Auctions, Fairfield, NJ 2011-Present

• Define and maintain a web application utilizing both a CRM and proprietary auction process that will create

operational efficiencies and decrease back office time by as much as 75%

• Expand market share into deregulated states and position company for future expansion into all other states

• Develop strategic alliances with retrofitters, solar companies and electrical engineers

Global Technical/Developer/Product Support Manager

MRI Software, LLC, Secaucus, NJ 2010-2011

• Manager of Development and Support Teams for MRI's largest client, Prudential Real Estate Investors,

managing $50.1 billion in gross assets domestically and abroad (Latin America, Europe and Asia)

• Escalation point of contact for technical and application support teams

• Designed a performance goal incentive Knowledge Management database to strengthen current employees’

skill set and expedite new employee on-boarding

Global Technical and Operations Manager

Intuit Inc., Secaucus, NJ 1998-2010

• Manager of Operations, Technical and Developer teams consisting of both on-site and remote

employees

• Escalation contact for the Product Support Group, improving client response time by over

15%

• Supervised all SaaS migrations for New York Metro clients, minimizing total cost of

ownership

• Customize reports, views, tables and menus for clients, using proprietary toolkit to meet

unique client business requirements, address compliance needs and facilitate the applications

ease-of-use

Operations Manager

Wolf Computer Systems / Management Reports, International, Clifton NJ 1989-1998

• Project Manager for the construction and relocation to the Wolf Computer Systems office

from Automatic Data Processing

• Implement and govern maintenance and enhancements of all communication systems, voice

and data

• Project Manager and co-developer of conversion process for all Y2K clients from Wolf

Computer Systems to the Management Reports International system

Production Manager

Automatic Data Processing, Clifton NJ 1979-1989

• Direct a staff of 50+, including various functional groups, encompassing three production

shifts

• Primary liaison person to corporate technical and development staff, improving

communications and reducing client issue resolution time by over 20%

• Project Manager for 100+ client conversions from mainframe to mini-system platform

Skills

• T-SQL, Word, Excel, PowerPoint, Outlook, Salesforce, QuickBase

• Real Estate industry knowledge, MRI Software

Education

William Paterson University, Wayne, NJ

• Major: Business Management / Minor: Economics

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