RONDA NORSWORTHY

**** ********* **.

Garland, TX 75043

469-***-****

accrji@r.postjobfree.com

Experience:

June 2013- December 2013 Blue Cross Blue Shield Richardson, TX

Behavioral Health Advocate I/ Medical Intake

Collected non-clinical data

Verified Eligibility

Selected benefit levels according to contract guidelines

Quoted benefits

Authorized inpatient hospital stays

August 2012- December 2012 Adecco (UPS) Coppell, TX

Dispatch Associate

Received logs and timely dispatched drivers for jobsite deliveries/pick-ups

Checked for onboard times and proof of deliveries

Communicated with call center for re-routes, prebooks, problem orders, late

deliveries, etc

February 2012- August 2012 Kelly Services (Allstate) Irving, TX

Catastrophe Auto & Property Claim Support

Processed and sent total loss paperwork to insured

Made payments to Ladder Assist vendors and Eagleview

Scheduled vehicle inspections

Contacted lien holders to obtain the payoff balance, title, and lien

release

Trained new employees on different processes

October 2011- February 2012 Kelly Services (MHN) Irving, TX

Behavioral Health Intake Representative

Responded to incoming informational calls from clients and providers

Explained benefit structures and authorization procedures

Gathered and entered demographic and preliminary clinical information

Identified cases requiring immediate clinical attention

Made appropriate referrals to mental health clinicians

Authorized EAP services and initial outpatient managed care treatment

October 2007- June 2010 Kelly Services (Allstate) Irving, TX

Remittance Management/Data Entry Specialist

Received checks, input into system, batched, and sent to cash

Processed Salvage Legacy and Next Gen credit and deficit invoices

Assisted Mail Team

Skills:

Proficient in Microsoft Office, Data Entry (60-65 WPM), Customer Service,

Filing & Records Management

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