KEVIN PERSAUD

**** ******* *****

Orlando, FL. 32818

407-***-****

accrix@r.postjobfree.com

OBJECTIVE: To obtain a challenging position, where my skills and experience

can be utilized.

EDUCATION: Queens College, Queens University of New York - A.S. Degree -

Business Administration, Minor in Computer Science, 2007, Full Sail

University - Bachelors of Science Degree - Mobile Development 2014.

COMPUTER SKILLS: SQL Server, Objects, TCP/IP, Network and Software

Configuration, Active Directory, Microsoft Office, Windows, Mac, AS400, 50

WP, Adobe Photoshop, Dreamweaver, JSON, iOS - Android platform.

VOLUNTEER: Give Kids The World, Health Central Foundation

EXPERIENCE:

Stromberg/Paychex, Help Desk Analyst (Call Center)

Lake Mary, Florida, 10/2007 - 02/2014

. Set up new systems and computer related equipment such hardware and

software for employee daily use.

. Helped with answering questions and on computer related software and

hardware issues.

. Configure and repair hardware and software settings on time clocks

with .net and javascripts.

. Network using webex and iHelp on E-Supervisor, E-timesheet, E-Access

and E-kiosk.

. Perform new SQL server queries and needed for internal database.

. Maintained a Log and verified programming issues found by customers

(bugs) and give an ETA of a fix if possible.

. Reset passwords, creating new user accounts within Active Directory

setting.

. Check an over view of the daily performances of all computer

systems.

. Perform and install repairs to hardware and software as needed.

. Schedule and install upgrades of new version from service packs (SP1

or SP2).

. Make changes to Payroll rules and Payroll software upon request.

Goldman Associates/The Westye Group East, Help Desk Support/Financial

Analysis

Long Island, New York, 06/2006 - 09/2007

Provided help desk support with troubleshooting cable modems, routers

TCP/IP and connectivity problems in the AS400 system.

. Assisted employees with various technical issues including: network

and software configuration, desktop system performance, maintenance

procedures, as well as general computer knowledge and customer service

issues.

. Validation, tracking and transfer reports of initiatives savings,

including the analysis and explanation of discrepancies.

. Consults catalogs, Internet, and suppliers to obtain prices and

specifications.

. Provided routine administrative support to customers.

. Assisted department with implementation of new programs and

procedures.

. Reviewing of daily records and making spreadsheets of all item details

for profit's on deliveries for the day.

. Created, verified, and prepared purchase orders in AS400 and sends to

supplier and department originating requests.

Sun pass, Team Leader, Quality Assurance, Help Desk Representative, (Call

Center)

Orlando, Florida, 11/2004 - 05/2006

Provided help desk support for entire staff on various technical

problems and software issues that occurred.

Provided QA reports once a week on my team of 15 employees to insure

that standard and procedures are met through specific guidelines of

the company. Inbound customer service representative.

Set up new accounts for new Sun pass customers.

Provided account balance information, assisted customers with account

problems and processed refunds and credits.

Responsible for training staff and new employees on special promotions

and services, with new product information.

Inbound customer service representative.

Speed Lab, Manager

Orlando, Florida, 04/03 - 11/2004

. Managed and operate a unique and successful vehicle upgrade auto shop.

. Design and maintain record keeping excel database of all customers,

car information and payment history.

. Responsible for scheduling and training employees, advertising and

attracting new customers.

. Provide excellent customer service with attention to client follow-up.

Quality Cellular AT&T, Assistant Manager

Orlando, Florida, 01/00 - 4/03

. Responsible for opening, closing and balancing all cash transactions.

. Attended all meetings and seminars for special promotions/services,

sale techniques and product information, then relating training to

staff.

. Provided customers with detail products and accessories information,

ran qualified customers credit and completed all paperwork for

customer contracts.

. Consistently exceeded sales goals and customer service expectations by

effectively addressing multiple tasks.

ACH Leasing, Document Processor

Orlando, Florida, 3/99 - 12/99

. Planned, coordinated and scheduled meetings between Leasing agents and

lessees

. Answered multiple phone lines, provided clerical duties such as

typing, faxing and photocopying.

. Standardized department-filing system so that client information was

easy to access.

. Assisted clients with questions, problems and paperwork.

Choice Food Store, Assistant Manager

Orlando, Florida, 11/96 - 2/99

. Promoted to Assistant Manager after one year, responsible for opening

and closing store.

. Answered all incoming calls, schedule employees, balanced and drop off

nightly deposits.

. Ordered, stocked and maintained log of inventory.

. Started as a Cashier with a history of accurately balancing the cash

register.

REFERENCES: Furnished Upon Request.

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