CATHERINE CORP

accrgs@r.postjobfree.com/315-***-****

SUMMARY

• Proficient with MS Word, Excel and PowerPoint.

• Experience with pivot tables and queries.

• Seven plus years of administrative/clerical experience.

• Six years of experience in providing HR support and general HR functions.

• Five years of experience in processing new hire paperwork.

• Excellent communication and interpersonal skills.

• Accounts payable, Revenue & expenses, Data entry/analysis, Strategic Budgetary Planning,

Reconciliations, and Purchase order management.

• 1-2 years Call Center Experience

SKILLS

• Adobe Suite, Microsoft Office: Word, Excel, PowerPoint, Outlook, Access, SAP, Spherical, Oracle,

HIPPA Testing/Certification, Logistics, Payroll Processing, Timesheets, Expense Reports. AS400,

Quipware.

WORK EXPERIENCE:

Suburban Propane (temporary) Jan 2014- Feb 2014

Customer Service Rep.

(Assigned thru Staff Works)

• Maintains Customer records by updating account information.

• Resolves product or service problems by clarifying the customers complaint; determining the cause of

the problem; selecting and explaining the best solution to the problem; expediting correction or

adjustment; following up to ensure resolution.

• Attracts potential customers by answering product and service questions; suggesting information

about other products and services

• Contributes to team effort by accomplishing related results as needed

• Responsible for acting as a liaison between customers and companies

• Take payment information and other pertinent information such as addresses and phone numbers

Thompson & Johnson Equipment, East Syracuse, NY (temporary) Aug 2013 – Dec. 2013

Accounts Payable/Collections/Customer Service

(Assigned thru Accountemps)

• Contact customers regarding overdue accounts and determine reasons for non-payment

• Issue payment commitment letters

• Negotiate the return of unpaid merchandise

• Monitor cash on delivery or COD roll payments

• Coordinate customer credit changes with the credit department

• Recommend that accounts be shifted to a collection agency

• Recommend bad debt write-offs

• Maintain accurate records about the customer payment status

Altaquip Corp., East Syracuse, NY (Seasonal Work) Feb 2013 - Jul 2013

Invoicing Specialist/Administrative Supervisor

• Logged and paid all incoming bills/invoices.

• Maintained proper knowledge of system, company codes/policies and warranties for billing in

accordance with each individual policy and procedures.

• Personnel management and supervision.

• Provided HR support and some general HR duties.

• Involved in new hire paperwork. Internet research abilities/duties performed for

management/company to purchase.

• Answered all inbound telephone calls, during business hours.

• Recorded A/P & A/R invoices, P.O.’s and ledgers.

National Grid, Syracuse, NY (temporary) Aug 2012 - Feb 2013

Payment Process Clerk

(Worked thru Axelon Services)

• Trained in SAP System Program, for proper use, operation, and coordination of system.

• Used SAP Program to help process people's payroll on a daily basis and to run reports.

• Processed payroll, accurately and quickly for over 200 workers in multiple locations/departments

(HR support).

• Used mathematical skills, like Algebra and simple math to calculate pay rates and holiday pay

schedules.

• Provided general HR support- in filing and verifying data.

• Ran daily progress reports in SAP to verify the accuracy of our payroll/time entries.

Town of Salina Park & Rec. Dept, Liverpool, NY Jan 2012 - Jul 2012

Administrative/Clerk

• Involved in bookkeeping and maintenance of accounts payable/receivable and balance corporate

accounts, bills and invoices. Maintenance of Park Dept. budget. (pools, seniors groups, arts program).

• Processed and prepared documents, such as business or government forms and expense reports.

• Involved in preparing and distributing weekly payroll 50+ employees.

• General oversight and administrative support of all office duties.

• Kept updated on company policies/procedures and HR information and town budget and tax info.

• Communicated with customers, employees and other individuals to answer questions, disseminate or

explain information, take orders and address complaints.

• Answered telephones, direct calls and take messages.

• Compiled, copied, sorted and filed records of office activities, business transactions and other

activities.

• Completed and mailed bills, contracts, policies, invoices, or checks.

• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems

and personal computers.

• Computed, recorded, and proofread data and other information, such as records or reports.

• Provided HR support and some general HR duties.

• Involved in new hire paperwork.

Total Care Insurance, Syracuse, NY (temporary) Jul 2011 - Dec 2011

Administrative/Clerk

(Working thru Comforce Staffing)

• Maintained and updated filing, inventory, mailing and database systems, using a computer.

• Reviewed files and other documents to obtain information to respond to patient/customer requests.

• Typed, formatted, proofread and edited correspondence and other documents, for input.

• Obtained insurance authorization from nurses and insurance companies for procedures.

• Compiled, copied, sorted and filed records of office activities, business transactions and other

activities.

• Completed and mailed bills, contracts, policies, invoices, or checks.

• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems

and personal computers.

• Computed, recorded, and proofread data and other information, such as records or reports.

• Opened, sorted, and routed incoming mail, answered correspondence and prepared outgoing mail.

Transaver, Fayetteville, NY (temporary) Jan 2011 - Jul 2011

Logistics Coordinator

(Working thru Comforce Staffing)

• Coordinates the interface between logistics functions such as procurement transportation, and

warehousing to ensure efficient, timely, and cost effective support to the customer.

• Coordinates with customers to ensure desired logistics objectives, priorities and schedules are met

and communicated to management.

• Comply with all applicable company directives, policies, and procedures.

• Coordinates activities involving the customer, other organizations, and/or company functions.

• Track shipments from issuance of Purchase Order to Delivery then to Final Destination.

• Contact Suppliers, service providers, and end users to resolve order and shipment discrepancies.

• Track and monitor priority requests, verify packing lists and other documentation involving

materials received from suppliers for delivery to customer at various sites.

• Inform customers and management of delivery Status.

• Update databases and other reporting tools to maintain visibility of shipment status.

Delta Dynamics, Syracuse, NY (temporary) May 2010 - Jan

2011

Call Center/Customer Service Representative/Administrative

(Working thru Comforce Staffing)

• Maintaining detailed records for clients.

• Offering support for Test Taking Customers

• Cold calls for Medical Research.

• Maintain customer records by updating Account information

• Assist customers in Medical Surveys

• Record Survey answers for proper data analyzing.

• Accurately relay information for Medical

• Greet customers warmly and ascertain problem or reason for calling

• Responsible for acting as a liaison between customers and companies .

EDUCATION

Associates of Liberal Arts Jan 2011

Studies, Columbia College, Syracuse, NY

Associates of Business Administration Dec 2010

Associates of Graphic Design Dec 2009

Bryant & Stratton College, Clay, NY

Columbia College, Syracuse, NY

Bachelors of Business, with a minor in HR Services

• Anticipated Sep 2014.

MILITARY

• Navy Reserves, Active 2014

Unites States Military

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